Customer Service Leasing Agent
Resume:
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Kristina Egusquiza
*** ***** **** **., **** Jordan,, Michigan, 49727
******************@*****.***
Professional Summary
Uses a collaborative leadership approach to foster a team-oriented environment.
Maintain a high level of client satisfaction, retention, and referrals by consistently ranking among the top sales performers.
Fantastic salesperson with a strong attention to detail and a goal-oriented mindset.
Excellent negotiator
To increase profitability, monitor markets, and maintain relationships with clients, you must be skilled at client services and company branding.
Skills
●Operational improvement
●Team building
●Tax preparation
●First time buyer specialist
●Highly professional
●Excellent communicator
●Regulatory compliance
●Client management
●Advertising
●Internal auditing
●Process improvement
●Territory Sales Experience
●Weekly Payroll
●Creative problem solving
●Credit and collections
●Administrative support
●Open house preparations
●Customer satisfaction
●Negotiation
●Supervision
●Customer service
●Market research
●Proficient in Microsoft Office
●Multi-Task Management
●Problem resolution
●Computer literate
●Budgeting
●Relationship development
●Purchase contracts
●Team management
Education
Real Estate Task Academy of Real Estate Orlando, FL
Real Estate Michigan Institute of Real Estate Southfield, MI
Business Southern College Orlando, FL
Work History
5/16 to 9/19
Realtor Up North Property Services Alpena, MI
●Acquired over new clients by following up on individual real estate desires and current listings on a regular basis.
●Performed home evaluations and developed competitive market analyses for individual homes.
●Conducted client interviews and generated lists of available properties that met specific requirements.
●Advised clients on how to change or update their properties, as well as buying and selling techniques and how to maintain curb appeal.
●Kept up with property environmental regulations and inspected new properties for compliance with new codes.
●Counseled homeowners on how to improve curb appeal and make their homes more appealing to prospective buyers.
●Promoted properties to specific audiences in order to increase revenue.
●Verified payment and loan paperwork for property sales working closely with banks, buyers, and sellers.
●Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
●Promptly addressed client concerns in order to maintain high customer satisfaction ratings.
●Aided buyers in their search for the perfect home, focusing on relationships with mortgage brokers, attorney networks, and in-house agents.
1/99 to 11/02
Leasing Agent M D Carlisle Construction Corporation New York, NY
●Marketed property to local businesses through collateral, emails and phone calls.
●Provide property information on all levels.
●Tracked of financial transactions and rental applications.
●Managed maintenance team members and followed up with clients for customer satifaction
●Showed them around properties, highlighting features and redirecting concerns to pique tenants' interest.
●Increased occupancy [99]% by leveraging market knowledge and successful promotional strategies.
●Led property tours to highlight features, answer questions, and reroute concerns in order to close deals.
●Verify the information on the rental application and personal references.
●Checked the background of over apartment applicants.
●Was in charge of monthly collections, ensuring high payment rates by cultivating positive relationships with tenants.
●Conducted background, reference, and credit checks as part of the screening process for prospective tenants.
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