CLAUDIA LADEWIG

**** ****** ***** ~ Lake Havasu City, AZ 86403

928-***-****

advwcv@r.postjobfree.com

Profile

Conscientious, dependable and responsible employee with a positive attitude and strong work ethics and ability to communicate effectively with management and customers. Detailed orientated, innovative, able to multi-task, self-motivated and resourceful in completing projects to meet required timelines. Committed to customer satisfaction and resolving problems by soliciting opinions and ideas from the customer to reach a satisfactory conclusion to the issue at hand. Qualifications

15+ years in experience in retail, customer service, medical assistance and manufacturing

Experienced in fast pace environments demanding strong organizational, analytical and interpersonal skills

Decision-making initiative when required within the framework of company policy

Cooperative with supervisors and co-workers, positive attitude and personal ethics

Completed Management Certification Training with knowledge of people skills and management styles

Work Experience

Home Depot 02/2018 – Present Lake Havasu

City, AZ

HEAD CASHIER

Manage and supervise multiple cashiers to ensure financial transactions are performed accurately

Audited cash drawers at beginning and end of each shift and performed reconciliation

Organize all of the task divisions and working

schedules of cashiers

Responsible for providing the best service to

customers

Evaluate financial reports for improving store

performance

Delegate tasks to the appropriate personal to ensure goods are stocked, rotated and organized

Monthly performance evaluations for cashiers in

addition to coaching and correction if needed

Walmart – CUSTOMER SERVICE ASSOCIATE 09/2013 – 04/2017 Lake Havasu City, AZ

CUSTOMER SERVICE MANAGER 04/2009 – 11/2012 Green

Valley, AZ

99 Cent Only Store 10/2012 – 09/2013 Lake Havasu

City, AZ

CASHIER

Greeted customers, assisted them finding items,

answered questions and provided information

Crossed trained and backed up other customer

service managers

Answered all questions for cashiers, was in charge of customer service desk and money center

Reconciled cash drawers at beginning and end of

shift, properly placed in money recycler Performed audits on cash drawers

Received payments of cash, credit and debit cards, issued receipts, refunds and credit slips

Bayada Nurses 06/2011 – 07/2012 Green Valley,

AZ

LICENSED PRACTICAL NURSE

Responsible for providing nursing care according to recognized medical techniques and establish standards to maximize the comfort and care of the patients

Always ensured HIPAA compliance regulations and

followed infection control procedures

Clean and sanitized patient rooms, bathrooms,

examination rooms and other patient areas

Administered medications or treatments per

instructions from a physician or nurse, documented patient behavior, complaints or symptoms

Provided bedside care to patients including personal hygiene, wound care and dressing changes

Education

Manteno High School General Studies Manteno,

IL

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