Customer Service Associate
Resume:
CLAUDIA LADEWIG
**** ****** ***** ~ Lake Havasu City, AZ 86403
**********@***.***
Profile
Conscientious, dependable and responsible employee with a positive attitude and strong work ethics and ability to communicate effectively with management and customers. Detailed orientated, innovative, able to multi-task, self-motivated and resourceful in completing projects to meet required timelines. Committed to customer satisfaction and resolving problems by soliciting opinions and ideas from the customer to reach a satisfactory conclusion to the issue at hand. Qualifications
15+ years in experience in retail, customer service, medical assistance and manufacturing
Experienced in fast pace environments demanding strong organizational, analytical and interpersonal skills
Decision-making initiative when required within the framework of company policy
Cooperative with supervisors and co-workers, positive attitude and personal ethics
Completed Management Certification Training with knowledge of people skills and management styles
Work Experience
Home Depot 02/2018 – Present Lake Havasu
City, AZ
HEAD CASHIER
Manage and supervise multiple cashiers to ensure financial transactions are performed accurately
Audited cash drawers at beginning and end of each shift and performed reconciliation
Organize all of the task divisions and working
schedules of cashiers
Responsible for providing the best service to
customers
Evaluate financial reports for improving store
performance
Delegate tasks to the appropriate personal to ensure goods are stocked, rotated and organized
Monthly performance evaluations for cashiers in
addition to coaching and correction if needed
Walmart – CUSTOMER SERVICE ASSOCIATE 09/2013 – 04/2017 Lake Havasu City, AZ
CUSTOMER SERVICE MANAGER 04/2009 – 11/2012 Green
Valley, AZ
99 Cent Only Store 10/2012 – 09/2013 Lake Havasu
City, AZ
CASHIER
Greeted customers, assisted them finding items,
answered questions and provided information
Crossed trained and backed up other customer
service managers
Answered all questions for cashiers, was in charge of customer service desk and money center
Reconciled cash drawers at beginning and end of
shift, properly placed in money recycler Performed audits on cash drawers
Received payments of cash, credit and debit cards, issued receipts, refunds and credit slips
Bayada Nurses 06/2011 – 07/2012 Green Valley,
AZ
LICENSED PRACTICAL NURSE
Responsible for providing nursing care according to recognized medical techniques and establish standards to maximize the comfort and care of the patients
Always ensured HIPAA compliance regulations and
followed infection control procedures
Clean and sanitized patient rooms, bathrooms,
examination rooms and other patient areas
Administered medications or treatments per
instructions from a physician or nurse, documented patient behavior, complaints or symptoms
Provided bedside care to patients including personal hygiene, wound care and dressing changes
Education
Manteno High School General Studies Manteno,
IL
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