Medical Assistant Office Manager

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NATALIE MARCELLE

*** **** ******, ***# **, West New York, NJ 07093 · 201-***-****

*******************@*****.***

Long-time administrative healthcare professional with office management experience seeking office manager position. I am a dedicated and motivated individual, with 10 plus years of experience in office management. I am a competent team player with clerical and advanced healthcare skills seeking a progressive environment where I can bring my knowledge, interpersonal and communication skills and exceed the company’s expectations. EXPERIENCE

APRIL 2015– PRESENT

OFFICE MANAGER, DR. ANDREI TERENTIEV M.D.

• Support with the hiring, training, and placing of all on-site personnel.

• Oversee and organize medical staff to include scheduling, telemedicine, appropriate medical training and job duties.

• Communicate all challenges and potential impact challenges may have on the department and possible solution(s) to the physician.

• Work closely with referring physicians and payors to ensure pre-authorization for the patient’s procedure is obtained prior to the patient’s appointment.

• Review patient’s insurance information and eligibility for services.

• Effectively handle and troubleshoot authorization denials following established protocols.

• Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations including OSHA and HIPPA requirements.

• Serve and protect the practice by adhering to professional standards; facility policies and procedures; and federal, state, and local requirements.

• Secure patient information and maintain patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential.

• Refill prescriptions as indicated/directed by the physician.

• Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.

• Explain treatment procedures, medications, diets and physicians' instructions to patients. Keeps supplies ready by inventorying stock, placing orders, and verifying receipt.

• Ensure equipment is operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.

• Counsel patients by transmitting physician’s orders and questions about surgery.

• Keep financial records and perform other bookkeeping duties, such as handling credit and collections and mailing monthly statements to patients.

• Resolve all patient concerns and provide exceptional customer service. Page 2

JUNE 2006 – MARCH 2015

MEDICAL ASSISTANT, DR. ANDREI TERENTIEV M.D.

• Conducted various medical procedures to assess vital signs including EKG, injections, phlebotomy, and other routine diagnostic tests.

• Performed routine laboratory tests and sample analysis.

• Managed patient intake, filing, charting, and consistently updating a patient’s record.

• Verified patient information by interviewing patients, recording medical history, and confirming purpose of visit.

• Prepared patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary.

• Coordinated the daily administrative activities, including scheduling, patient check-in and check-out, and patient medical record maintenance.

• Helped physician examine and treat patients, handing them instruments and materials or performing such tasks as giving injections and removing sutures.

• Answered a high volume of calls in a fast-paced environment.

• Cleaned and sterilized instruments and disposed of contaminated supplies. EDUCATION

JUNE 2006

MEDICAL ASSISTANT, HARRISON CAREER INSTITUTE

My course work included learning procedures for assisting the physician with patient examination. Introduction to medical assisting, orientation to the laboratory, and progress through theory and techniques utilized by the medical assistant. Part of the content learned included communication skills, infection control, aseptic technique, progresses to office procedures, room preparation, patient/client assessment and education, nutrition, inventory, and equipment maintenance.

SKILLS

• MedgenEHR

• Supply management and purchasing

• Recruiting

• Scheduling

• Confidentiality

• Leadership & adaptability

• Customer focused and proactive

• Detail oriented

• Organizational & time management

• Medical teamwork

REFERENCES

Available upon request.

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