PMO - IT Project Manager/Consultant
Resume:
Viswanatha Palempalli, PMP.
M: 415-***-**** Email: ******************@*****.***
PROFESSIONAL SUMMARY:
A Certified Project Management Professional (PMP) having over 11 years of experience in leadership and management of IT projects in various industry domains and business units. A management professional with a proven ability to execute and implement multiple critical projects that align with business objectives and strategic priorities.
Strong background in leading and managing various stakeholders, planning tasks, scheduling tasks, and exceeding strategic goals in fast-paced, results-driven environments, and customer-centric approaches. A strong proven background of managing and building cross-functional teams from the ground up to execute the company’s critical enterprise-level projects. I am passionate about leadership, and managing multiple projects in a results-oriented approach by empowering professional skills.
Led and proficient in handling projects in the following various business.
Utilities & Energy
Healthcare
Banking & Finance
Information Media & Entertainment
Supply Chain Management
Professional Certifications:
Project Management Professional (PMP) certification from PMI, in 2017.
Full-scale professional Project Management
Operational excellence
Strategic planning and execution
Requirements and scope management
Effort estimations and defining project schedule
Cross-functional Resource management
Risk assessment and strategy
Strong stakeholders management
Area of expertise/Key skills in Project Management : Page 2 of 11
Analytical and problem-solving
Negotiations and effective decision making
Conflicts Management
Interpersonal Skills
Monitoring and control of project phases
Status tracking, and facilitated project closure activities
Administration documents repository
Technical Skills:
Project Management Skills Initiation, Planning, Execution, Monitoring &Controlling, and Project closure Methodologies Waterfall, Agile, and Hybrid
Project Management tools MS Project Office, iSupport, Forecast.it, customized spreadsheets Performance Tools LoadComplete and Load Runner
Lifecycle Management
Tools
MF ALM, JIRA, Azure, MS SharePoint, and Project by Net Database Oracle, SQL Server
Languages Java/J2EE, JavaScript, & HTML
Professional Employment:
Working as a IT PMO Consultant / Project QA Manager for Osceola Consulting, LLC from Nov 2015 to till date.
Worked as a Sr. Associate-Projects/Project Coordinator for Cognizant Technology Solutions US Corp, USA from August 2009 to October 2015.
Worked as an Associate – Projects for Cognizant Technology Solutions India Pvt Ltd, Hyderabad from October 2007 to August 2009.
PROFESSIONAL EXPERIENCE:
Role: IT PMO Consultant
Project#1: Electronic Leak Survey (ELS) January 2021 – February 2023. Client: Sempra – SoCal Gas
Electronic Leak Survey (ELS) is an enterprise GIS application intended to automate paper-based gas leak survey processes into electronic maps which enhances leak survey procedure efficiencies and optimizes compliance demands (CPUC SB1371). ELS application promotes business sustainability and operability by enabling field technicians to better work remotely through iPad devices (Epoch Field).ELS application is integrated with the Epoch Field application in mobile devices to administrate leak survey procedures by Crew/Technician users. Page 3 of 11
The following responsibilities have been played, but are not limited to:
Involved in ELS initiation meetings, and contributed to the business case assessment process.
Managed facilitated workshops with cross-functional teams – LC PA/FS/Q&R SMEs, and captured release requirements in each business unit.
Plan and prioritized the requirements in business critical paths - LC PA/Portal/Epoch mobile, and managed workload allocations.
Derived project scope, and baselined the scope with stakeholders’ approvals
Led and managed estimations for validation efforts and derived feasible schedules.
Prepared an effective strategic validation plan which aligns with ELS objectives, and tracked each business unit’s goals to ensure that pilot deliverables are aligned with project strategic objectives.
Tailored the processes in existing methodology, and implemented process improvements as best practices to enhance optimization of execution tasks to meet schedule/deployment cut-off dates.
Managed quality of the deliverables as per requirements mapping matrix, timelines, and milestones
Assessed potential risk factors (new leaks/existing leaks/point features forms….etc) and opportunities in the early stages of phases, and implemented risk strategy responses successfully.
Managed scope and deliverables changes
Established cordial and cohesive interactions with DEV teams, and business teams - LC PA/Field supervisors/Q&R/ audit teams, and collaborated closely to implement ELS changes.
Assessed work performance data from execution activities, compile the status reports against project metrics, and communicated transparent performance reports to key stakeholders.
Successfully implemented and deployed ELS pilot versions to 4 critical districts.
Led, and captured ELS business feedback from pilot users (LC/FS/CT/Q&R), and scheduled meetings for further requirements changes/implementations for PROD versions.
Successfully implemented ELS – Epoch field upgrades for remaining 43 districts.
Ensured consistency and adherence to SoCalGas standards(end to end), processes and compliance policies
Involved in storm(customer support) activities to provide support to ELS field and front office users
Structured, and organized ELS supportive documents in a SharePoint repository by utilizing project management tools
Involved in ELS closure activities, and conducted lessons learned/improvement areas with various internal teams/stakeholders.
Hands-on expertise in storm support with real-time field users via channels – Avaya phone tree/Teams chat/email.
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Project#2: Osceola - Website Overhaul
Role: Project Manager Client: Osceola Consulting LLC Location: Osceola TDC, Cabazon, California
Project Summary:
Osceola's management team has recommended overhauling the design and development of the existing website to embrace the new features and technologies. The objective is to re-design the website with a simple, interactive, Page 4 of 11
and smart way of articulating Osceola's vision & mission, business objectives, and offering services. Redesign enables transforming entire pages - homepage to till contact us page with new design and content broadcasting techniques. Apparently, well-designed overhaul project adheres to industry standards and best services that allow clients maximum flexibility to evolve their business objectives with minimal constraints & maximum benefits.
From concept to actualization, our streamlined process provides tailored and best viable solutions through unique methodologies that empower our clients' and stakeholders' brands to evolve to new heights. Roles and Responsibilities:
As a Project Manager, my primary roles are listed as below, but are not limited to:
Managed all project activities throughout the entire software development lifecycle, providing direction for teams and monitoring the progress of deliverables and tasks to the prescribed schedule/scope.
Led, directed, and managed all project activities - initiation phases to closure & maintenance phases
The redesign resulted to promote Osceola's brand, improved interaction with existing and potential customers
Increased website performance and scalability level
Tabulated management's expectations and needs of website design
Gathered requirements thru facilitated workshops and meetings
Analyzed stakeholders' requirements and prioritized the website recommendations
Gathered historical supportive documents, user analytics, processes, and procedure documents from the records repository
Prepared project scope, constraints, and limitations on overhaul recommendations
Prepared proposal SOW document to procure vendor services
Involved in identifying project contains, assumptions, and high-level risks
Defined entry and exit criteria
Received proposals from vendors, and involved in the proposals evaluation process
Finalized the vendor and awarded the contract with desired objectives and negotiation terms
Led, managed, and directed all activities from the view of Osceola
Co-ordinated effort among vendor activities
Reviewed the vendor's LOE, tasks list, and timelines
Published approved plan and project schedule to all stakeholders
Established communication requirements based on project needs and derived the methodology to distribute the project information
Provided effective and efficient communication among the team as well as stakeholders
Involved in the risk identification process and implemented risk response approaches
Reviewed vendor's deliverables as per contract and provided feedback on every stage gate
Assessed new CR and recommended for the development process
Monitored, measured, and reported tasks status to key stakeholders on a periodic basis Page 5 of 11
Scheduled meeting sessions/triage calls between the team and stakeholders to discuss open issues and get clarified
Captured work performance results, contextualized and report the status to key stakeholders on a periodic basis
Overlooked website administration as well as website traffic analytics
Coordinating with vendors on supporting and maintenance activities Project#3: PowerWorkZ Mobile Replacement January 2020 – Dec 2020. Role: PMO Consultant – Lead Location: Osceola TDC, Palm Springs, CA. Client: Sempra Energy Utilities (SDG&E)
PowerWorkz is an asset management system (AMS) application designed to manage capital assets and infrastructure and automates work processes like service requests, work orders, inspections, audits, projects, reports, and contracts.
San Diego Gas and Electric (SDGE) uses the PowerWorkz application as a work and asset management solution for Transmission, Construction & Maintenance (TCM), and Vegetation Management Services (VMS). EPOCH Field is an enterprise software product designed to optimize utility management operations in field services. It enables asset management solutions via a map-centric platform with cutting-edge technologies. Epoch Field enables and empowers assets’ administration and maintains field operations for Sempra assets business domains - vegetation management (VMS), and transmission construction maintenance (TCM). EPOCH mobile applications (TCM/VMS) are customized to optimize existing mobile legacy systems (InfraMap) work activities with other internal Sempra-owned integration tools, and optimize business workflows to adhere to the state regulations and compliances.
Project#4: PowerWorkZ 2.0 Upgrade March 2018 – November 2019. Role: PMO Consultant - Lead Location: Osceola TDC, Palm Springs, CA. Client: Sempra Energy Utilities (SDG&E)
PowerWorkz is an asset management system (AMS) which is designed to manage capital assets and infrastructure, and automates work processes like service requests, work orders, inspections, audits, projects, reports, and contracts.
San Diego Gas and Electric (SDGE) uses the PowerWorkz application as a work and asset management solution for Transmission, Construction & Maintenance (TCM) and Vegetation Management Services (VMS). PowerWorkz consists of two major components – CityWorks server, which is used for front office operations, and the InfraMap application, which is used for field crew operations. Issues in the legacy system that impact business operations have prompted the need to upgrade all of the software. The PowerWorkz 2.0 upgrade project is initiated to enable TCM and VMS business capabilities with upgraded software components. PowerWorkz2.0 is aimed to upgrade an application with state-of-the-art software components within PowerWorkz. As a part of upgrade project, CityWorks server will be upgraded from a version 2012 to version 2015 which empowers the front office operations. Specific to field work operations, InfraMap application is being replaced with the EPOCH mobile application which enables field work management capabilities for SDG&E’s Vegetation Management (VMS) and Transmission, Construction & Maintenance (TCM) operations. Page 6 of 11
Roles and Responsibilities:
Assessed the business proposal document, provided estimates (LOE) for test activities.
Prepared the resource planning, staff augmentation plan, and derived the QA schedules/deliverables.
Developed Master Test Strategy document, and reviewed with key stakeholders.
Prepared Quality Assurance Test Plan for the QA domain (per Sempra Test Methodology), and reviewed it with key stakeholders.
Designed test scenarios (VMS and TCM) based on business requirements, reviewed them with key stakeholders, and attained approvals.
On boarded resources (internal planning), provided knowledge capture sessions on application.
Involved in team building activities and established a process to monitor & mentoring team on work activities.
Coordinated with other team leads and project management for alignment with schedule and other domains of test (Development, Business).
Tasks management – Involved in tasks allocation, organized and managed tasks on deliverables wise.
Involved in risk management activities and prepared a mitigation plans to address risk events.
Ensured test deliverables are meeting planned schedule, and involve in contingency planning, as needed.
Proposed and implemented best practices in QA deliverables.
Involved in process improvement area that optimizes process methodology.
Visited client site (San Diego) to address key strategic milestones and achievements.
Reviewed test scenarios & test cases deliverables and provided guidance to the team.
Involved in risks identification and prepared risk responses throughout the project life cycle.
Contributed to test execution and performed hands-on tasks as needed basis.
Ensured professional and cordial interactions among internal team as well as external stakeholders.
Walk-through QA results/deliverables to all stakeholders and got their approvals.
Maintained documents repository on every release changes.
Assisted in user acceptance testing (UAT) activities. Project#5: VPerformance (ODMS) – Upgrade Changes November 2015 – Feb, 2018 Role: Project QA Manager Location: Osceola TDC, Palm Springs, CA. Client: Versify Solutions, Inc.
V-Performance is a product which suites to automate and optimize fossil generation, demand response/distributed generation by integrating market information with operational and trading data to provide a complete set of business intelligence that allows dispatchers and plant operators to make informed decisions. V-Performance delivers a complete solution across all of a customer’s generation assets and planning applications such as Outage Management [ODMS], Scheduling, and Supply Availability & Generation of power on a Day- Ahead/Hour Ahead Basis. Product optimizes by eliminating redundant and potentially inaccurate data housed in disparate systems.
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It embraces Portfolio and Asset Status dashboards and reporting provide real-time situational awareness of operations and power markets between plant personnel, dispatchers, traders, and management. Performance reporting at portfolio and plant levels provides insight into key performance metrics and progress against budgets, which management needs to run their business. VPerformance has an in-built feature of reporting suite - Hourly, Daily, monthly, YTD reports to display detailed information about stations and generators customized to meet plant reporting requirements. Roles and Responsibilities:
Led, directed, and managed all QA efforts in upgrade projects (versions - V5.0.7 thru V5.0.12, V6.0.1 thru V6.0.2).
Performed stakeholder analysis and defined stakeholder register with detailed info.
Involved in requirements gathering and prepared requirements traceability matrix (RTM).
Developed strategic plan document which includes about functional testing, regression testing, negative testing and exploratory validations.
Prepared test plan and test strategy documents and attained all stakeholders’ approvals.
Prepared business scenarios to align with requirements and customer specifications.
Tailored QA processes, environments and methods to enhance project execution activities.
Defined QA effort estimations (LOE) based on proposed estimated techniques – EJ and Parametric approach.
Derived QA schedule/timelines and contributed to the project plan.
Proposed and implemented best practices in QA deliverables.
Fine-tuned the test design/framework techniques to optimize test coverages within schedule limitations
(Exec View Analytics).
Prepared tasks list and tasks assignment by deriving RAM (Responsibility Assignment Matrix).
Reviewed test scenarios & test cases deliverables and provided guidance to the team.
Defined quality checklist and quality metrics for deliverables.
Established communication requirements based on project need and derived the methodology to distribute the project information.
Involved in risks identification and prepared risk responses throughout the project life cycle.
Identified project milestones, assumptions, dependencies, issues and assumptions.
Contributed to test execution and performed hands-on efforts on a need basis.
Ensured professional and cordial interactions among the internal teams as well as external stakeholders.
Captured and documented all deliverables as a result of execution tasks.
Provided leadership and guidance to the team on execution tasks and enabled the team to achieve project deliverables/objectives.
Provided specific training, coaching, direction and mentoring to the team and ensure team’s integrity.
Involved in internal process auditing and provided recommendations over PI.
Facilitated defects triage meetings, status meetings and milestone meetings.
Derived various reports - status reports, progress reports, defects summary, and project metrics and forecast reports and communicated to all stakeholders.
Performed root-cause analysis over potential issues, assessed best solutions and provided our guidance over change implementation.
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Performed performance testing by using tools – LoadComplete and Load Runner.
Performed earned value results as-on-date and provided schedule forecast details for of the tasks.
Walk-through QA results/deliverables to all stakeholders and got their approvals.
Maintained documents repository on every release changes.
Performed lessons learned and archived the documents.
Ensured completion of project closure activities in each release/version changes Project#6: Dynamic Customer Insight (DCI) July 2016 – October 2016 Role: PMO Consultant – Project Coordinator Location: Osceola TDC Client: East West Bank
Project Summary:
Dynamic Customer Insight (DCI) is a web based application which enables to integrate customer identification programs, customer risk rating, and AML enhanced due diligence activities to create a single view of customer risk assessment. DCI intended to Identify and stratify customers through CDD procedures, monitor high risk customers more closely through EDD procedures and do refine the Anti-Money Laundering (AML) Risk Assessment activities systematically. Application acts as a central repository for each customer’s risk profile and tracks complete audit trail or risk profile changes which emphasizes automated risk determination and real-time reporting. Project#7: CVS MH FAZAL-FACETS September 2012 – October 2015 Client: CVS Caremark (CVS Health) Location: Solon, Ohio Role: Sr. Project Coordinator/QA Manager
Project Summary:
The project involves business user acceptance and System validation efforts for different projects related to Billing, enrollments, TRR’s, and various Letters & Reports. FAZAL is a web-based application used as an enrollment processing tool for various channels like Paper, Fax, CMS web submission, CCRx web submission, enrollment portal, phone, and SPAP files. Fazal currently processes these through a BEQ process check to determine various levels of eligibility. These validations result in an application being considered “clean” or discrepant. Discrepant records are sent to a workflow for users to review and perform any necessary actions. The Fazal application also performs a check on inbound applications against existing membership (active and inactive), using an extract sent via DUPCHECK (current Facets host). Refer to high-level accomplishments secured in the project as below. Roles and Responsibilities:
Led team size of 13 members (11 at on-site and 2 at off-shore locations) and managed effectively in PhaseII- UAT engagement.
Achieved PhaseII projects migration in PROD successfully with defect free projects.
Implemented and migrated PhaseII projects in PROD and optimized the enrollments processing rate to 95% w.r.t SLA process.
Achieved enrollments’ fallout is slashed to 93% in PROD environment.
Managed and implemented all business-critical deliverables in UAT.
Analyzes the system requirements, change requests and technical specifications. Page 9 of 11
Prepared test artifacts-test plan and Resource Assignment Matrix (RAM) documents for all projects.
Interpreted the quality standards and evaluated the quality processes on periodic basis.
Build the team and created positive & healthy work environment throughout the project.
Creating test plan/strategy documents and walk-thru to business/operations/stake holders.
Involved in kick-off and FR walk-thru meetings.
Implemented optimized estimation technique in all projects and optimized cost and schedule activities to 21%.
Driven team for continuous improvements from Delivery perspective.
Managed team task allocation, Resource planning, resource utilization and forecasting for all deliverables.
Reviewed and providing advises on all test artifacts prepared by team.
Monitored the tasks status and provide clarifications to team if any.
Share the UAT deliverable status to PMO/business/stake holders on daily basis.
Driving defect triage/clarifications call between UAT/DEV/Business/Operations team.
Provided walk-thru sessions on test results to business/operations teams and got an acceptance from key stakeholders.
Managed Project deliverables from Initiation phase through Closure phase.
Interacted with release team and facilitates release management activities.
Manages demand, forecasts and monitors the budget for areas of responsibility.
Identified training needs of staff and ensures that team is up to date on required skill set.
Focused on deliverables and ability to plan and recommend correction actions/ improvements for the customer’s experience in conjunction with the business needs. Project#8: Fresh Start Project-Benefit Plan Migration (SPRF-45155) Client: OptumRX (UHG Company) January 2012 – August 2012 Role: Sr.QA Lead/Onsite Coordinator Location: Santa Ana, CA Project Summary:
Fresh Start is a new enterprise version program that OptumRx is establishing to create a major increase in business volume using UHG eligibility data from their ACIS, PRIME, and CES platforms. UnitedHealth Group currently enrolls 14 million members in pharmacy plans that are administered by an external pharmacy benefit manager (PBM). As the contract with the external PBM is due to expire, an enterprise-wide project has been established to migrate all commercial business to Prescription Solutions. Project Fresh Start will consolidate the delivery of comprehensive PBM services to provide the highest levels of service to employer groups, providers and members.
The UHG Benefit Plan Migration Process is a part of the overall Fresh Start UHG Migration Process. This project focuses on the transfer of benefit plan configuration from the Incumbent PBM (IPBM) to an internal UHG database
(Northfield or the landing zone) directly to RxCLAIM application. Responsibilities:
Led on-shore team for Benefit Plan Migration project (SPRF-45155).
Managed and implemented team of 11 at off-shore for BPM project.
Successfully migrated 14 million members PBP data in PROD from Medco to UHG server. Page 10 of 11
Processing of drug details are spiked to 100% from 56%.
Prepared level1/level2 effort estimations and communicate to the client.
Coordinated the project activates with off-shore team of 11.
Involved in Project management activities.
Represented the project QA activities at the client site.
Provided accurate effort estimation levels for SPRF-requirements.
Managed Planning, assigning and organizing project tasks to the off-shore team.
Prepared the test plan and provided a walk-through to stakeholders/PMO teams.
Involved in the release walk-through, status meetings, and sign-off meetings.
Driven the PMO meetings to represent QA activities.
Handled code deployments in ITG and RxEQA environments through the ALDON system.
Conducted walk-throughs and defect triage meetings with PMO/Dev teams. Project#9: Fresh Start Project-Data Migration (SPRF-45792B) Client: OptumRx (UHG Company) February 2012 – August 2012 Role: Sr.QA Lead/Onsite Coordinator. Location: Santa Ana, CA Project Summary: Fresh Start is a new enterprise version program that OptumRx is establishing to create a major increase in business volume. OptumRx (ORx) became part of the UnitedHealth Group family of companies as part of the PacifiCare acquisition in 2005. This created the option to consolidate pharmacy benefit operations by taking advantage of the vertical integration opportunity created by this purchase. UnitedHealth Group currently enrolls 14 million members in pharmacy plans that are administered by an external pharmacy benefit manager
(PBM).
The Purpose of data migration is to migrate various data from Medco application to RxClaim.It has various projects within the data migration details as specified below.
Project-A: Accumulators- HRA-CAMS: It’s an enterprise wise conversion of real-time HRA-saving accounts of members from the Medco database to RxClaim.Migration of saving details were interacted with multiple application layers like CAMS,B2B and ESB.
Project-B: Prior Authorization: It depicts the migration of UnitedHealth Care Pharmacy (UHCP) existing Prior Authorization details from Medco into RxCLAIM through specific defined layout structure.
Project-C: Claims History: This project focuses on the migration of 18 months old claims history of members from Medco to RxClaim instances through claims highway. Once the migration process being runs, QA will validate Claims’ historical records loaded into RxClaim and the Error Reports.
Project-D: Combined Accumulators-TOPS: The purpose of this project is to migrate the combined medical/pharmacy accumulators for deductible, out of pocket, 4th quarters carry over and Benefit Maximum for Lifetime, Annual, Drug Specific accumulator values from Medco to OptumRx. These real- time operations have interactions with multiple layers like TOPS, B2B, UPM and ESB.
Project-E: MMT (Migration Management Tool): Fresh Start Migration Extracts for MMT is part of the overall Fresh Start UHG Migration Process. This project focuses on providing data migration results to OptumRx where data is migrated from PBM or UHG to OptumRx. This project ensures the data has been loaded accurately in the UHCP (APSI8035) instance of RxClaims and in the MMT file. Page 11 of 11
Project#10: Compliance Operational Processing System (COPS) Client: Wells Fargo Bank, USA August 2009 – December 2011 Role: Project Coordinator Location: San Francisco, CA. Project Summary:
Compliance Operational Processing System (COPS) is a browser application which will streamline the customer due diligence processes, management oversight, and regulatory reporting of compliance and risk management program. This will involve automation of multiple manual business processes across lines of business, credit investigations department and improve processes for those that consume the results and information such as WF Audit Services, Wholesale Central Compliance, and Regulatory agencies. PROFESSIONAL EDUCATION:
Masters Degree in Computer Science(M.Sc.) from Sri Venkateswara University, Tirupati, India Bachelors Degree in Computer Science(B.Sc) from Sri Venkateswara University, Tirupati, India Awards and Excellence:
Certified Project Management Professional (PMP) by PMI.
Excellence Award for Website Overhaul project by Osceola Consulting, LLC, Nov 2016
Achieved SPOT award for Q2, 2014.
Received STAR Performer award from CVS Caremark account, 2013.
Received ABOVE & BEYOND award for Q4, 2010.
Received the “World of Difference Award for COPS 2009” from Wells Fargo.
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