CEO, Executive Director, Director of Clinical Services, Case Managem
Resume:
Dawn Todd RN, BC-CHPN
RN ** years clinical and Clinical Director experience, Executive Management, Specializing in Hospice and Home Health
Dearing, GA 30808
******@*************.********
Experienced, enthusiastic and innovative leader that excels in evaluating and analyzing operational, clinical and financial procedures/performances and implementing improvement processes. Reliable, detailed and consistent executive that is flexible a nd adaptable to new situations, yet quick and efficient when learning new tasks and procedures. Excellent interpersonal skills with largest knowledge base being 22 years clinical experience and operational management identifying process and budgetary breakdowns i n both hospice and clinical operations. Focused on excellent patient care and cost savings driven through Quality and Performance In fection Control, Utilization Review, Compliance and Staff Education. Dedicated to a standard of compassionate care and quali ty care first with respect and dignity to all patients. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Healthcare Consultant
Southern Grace Healthcare Consulting Services - Dearing, GA May 2015 to Present
• Consult and Assist Hospice Program Candidates through the State Hospice Licensure and CMS Hospice Certification Process.
• Consulted and Assist establishing QAPI and Infection Control Programs and Disaster Preparedness Plan, audited EMR, and HR records according to CMS Federal and State Regulations
• Developed and maintained electronic record management systems to analyze and process data.(EMR, Hospice soft, HCHB, Netsmart,
Consolo)
• Reviewed and created necessary company/organizational policy and procedures to insure compliance with Cops of Hospice for
Federal and State CMS guidelines.
• Provided third party confirmation of compliance and licensures, as well as assisted with contract negotiations of vendors contracting with Hospice Clients. Founder, CEO, President, Executive Director
Hands Of Grace Hospice, LLC - Augusta, GA
October 2017 to December 2022
• Founder, Organizer, Operator of Hands of Grace Hospice, LLC, which our Team grew to an ADC 33 in 14 months, without a
Hospice Marketer; and a Live DC rate (4 pts total in 4 years) while keeping operating expenses under 22%
• Developed Policy and Procedures according to COP's of Federal and State regulations;
• Hired and Trained all staff for Interdisciplinary Positions, while maintaining high Employee Retention Rates. (1st FY 86%)
(2nd FY 96%) (3rd FY 98%)
• Established QAPI and Infection Control Program, Disaster Preparedness Plan, managed compliance and Quality Assurance Manager
• Grew Company from idea to 1.2 Million in revenue business within 14 months of certification.
• Established Patient brochures and Handbook, Orientation and Mentor Program for New Employee's Hospice 101, Pain Management, and Admission Process, as well as Continuous Care Program and Tuck in Service
• Compassion and Caring Award to Community 2019
Executive Director of Operations/ Clinical Director Medical Services Of America - Augusta, GA
December 2015 to October 2017
• Agency operational, financial administration, and clinical oversight
• Established new Interdisciplinary team to support Hospice and Palliative Care
• Increased census from 3 to 51, raising profits 256% in just 11 months; making the agency profitable first time in its 9 year history.
• Increased employee retention to 92% through improvements in leadership
• Secured 98% satisfaction rate for all client services offered.
• Led organization by developing professional and ethical culture focused on patient and team excellence.
• Executive Director 2016
• Most Improved Agency 2016
Executive Director of Operations/ Director of Clinical Services Care South Health System - Augusta, GA
January 2014 to May 2015
• Met and surpassed Census/Growth goals in a multi-state/multi-site environment.
• Implemented a turnaround strategy for two branches exceeding budget and obtained certification for a new branch.
• Oversaw all aspects of the agency including coordination of all clinical services provided to hospice patients, Case Manager,
Admission Nurse and Clinical Director
• Responsible for leadership and management of day to day operations of multisite hospice branches was in accordance with all
Federal and State Regulations, as well as annual employee evaluations.
• Managed all Financial, Budgetary, and P&L matters including, managing fiscal responsibilities and for client services and operational expenses, reporting directly to the VP with comprehensive operational and budgetary reports. (56M organization)
• Developed and Maintained QAPI and Infection Control Program, identification, education of goals related to patient outcomes and monitoring
• Responsible to educated and discuss in IDG and QAPI based on measurable outcomes complaints/ grievances, falls/occurrences, med errors, infection control, worker's compensation and high risk areas high volume or problem prone areas
• Developed Hospice Orientation process and ensure complete, appropriate, and adequate orientation of all staff as per company p policy
• Public Speaking, Marketing, Staff Development, Training and In-Services within Community RN Case Manager
Heartland, Gentiva, United Hospice, Brighttree Contract Home Health - Augusta, GA 2011 to 2014
RN Case Management Hospice and Home Health, Oasis Certification and Recertification, Precepting for Oasis Training, Hospice Admissions Preceptor
Customer Service Ambassador-United Hospice,
Software, HCHB, Netsmart, Optima, Hospicesoft
Specialist
Surgical Services Preop and PACU PRN - Augusta, GA January 2010 to December 2011
2003-2007 Evaluates, coordinates and implements plan of care through use of nursing process, for acute and critically ill patients, including medical-surgical, neurological, obstetrics, geriatric, pediatric, cardiac and trauma, Preoperative and PACU, labor and delivery Perioperative patients. Performed venous access for patient and evaluate site per hospital protocol, infection control for all central lines, PICC line placement and management. Endoscopy& Radiology- preoperative and pre procedure care; CVOR & Surgical Service; Preoperative and PACU
• Performed RN responsibilities Prompt Care and Employee Health RN, Emergency Room, LDOR RN, IV Team RN, Float RN
University Hospital - Augusta GA
January 1998 to January 2011
• Outpatient Stay Unit 1998-2000 Student Nurse, Emergency Room 2000-2003 RN, Float RN, Charge RN, Labor and Delivery
Perioperative2003-2005 RN, Float RN, Radiology, Endoscopy, CVOR, ER, Prompt Care, Occupational Health, PRN RN,
Certified IV Team Nurse, PICC Nurse, Infection Control Nurse 2007-2010 Case Management RN and Documentation
Education
Bachelor of Science in Nursing
University of South Carolina - USC Aiken - Augusta, GA, US May 2023
Associate of Science in Nursing
University of South Carolina-Aiken
1999
Skills
• Finance and Budgeting Analysis consistent low A/R
• Proven Track Record of Exceeding Growth/EBITDA.
• Leadership; QI, Quality Control Outcomes
• Revenue Recycle Management
• Regulatory Compliance and Policy & Procedures
• Patient Care Assessment & Case Management
• Operational & Clinical Operations Management
• Clinical Staff Management
• Value-Based Care Programs
• Business Development
• Participating with the Governing Body/Board of Directors/ President of Governing Body
• Business analysis
• Management consulting
• Analysis skills
• Process improvement
• Business consulting
• Project management
• Strategic planning
Languages
• English - Fluent
Links
https://facebook.com/HGHcares
https://www.linkedin.com/in/dawn-lewis-rn-bc-chpn-ceo Awards
Honoree of Reflection of Nursing Spirit and Commitment Georgia Nurses Association, Augusta, GA
Spirit of Caring Award
USC Aiken
Student of the Year 1999 and Student Nurse of the Year 1999 USC Aiken
Achievement of Scholarship, Leadership, and Service South Carolina Nurses Association
Certifications and Licenses
RN License
PALS Certification
BLS Certification
IV Certification
CHPN
ACLS Certification
Compact State Nurse License
AED Certification
TNCC Certification
January 2002 to December 2006
Assessments
Customer focus & orientation — Proficient
February 2023
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Highly Proficient February 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Highly Proficient
Supervisory skills: Motivating & assessing employees — Expert March 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Expert
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
March 2023
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
ACHC
December 2017 to Present
CHAP
December 2017 to December 2022
GA Nurses Association
February 2014 to Present
Publications
Why Hospice Care? Fact vs Fiction- During an Evolving Covid-19 Health Crisis Part one
http://mpaugusta.com
April 2020
Part one Fact vs Fiction: Hospice Care during Covid-19 Crisis Why Hospice Care? Fact vs Fiction- During an Evolving Covid-19 Health Crisis Part two
http://mpaugusta.com
May 2020
Part two: Fact vs Fiction: Hospice Care during Covid-19 Crisis Additional Information
Annual Member: HPNA 2000-2023
NHPCO 2017-2023
HPCC 2019-2023
GA-HPCO 2015-2023
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