Office Services Customer Service

Jose David Canales

Cell: 917-***-****

Email: *************@*****.***

**** ***** *********

Bronx, New York

Career Overview

** ***** ** *** ******** Process Outsourcing management field. Specializing in office services, hospitality and office management. My hands on approach has enabled me to take an active role in the training and processes of staff development. High client and employee engagement to ensure all service level agreements are continuously met. Initiate cross functional roles to assist and coordinate with sales and marketing teams, as to obtain new business or implement additional services lines to optimize company revenue growth. My key strengths are, motivating and teaching others to reach their maximum potential. Excellent communication/organizational skills, great leadership qualities, innovative, loyal and highly ethical.

Relevant Skill

Effective organizational & communicational skills

Specializing in customer relations

Process improvements

Hospitality Services

Multi-site operations management

Employee engagement and team building

Accomplishments

Approve & submit staff timesheets

Cost reduction and containment

Liaised with building management for

all office related issues

Conference room setup & breakdowns

Reception coverage

Improved customer retention in 2014 by 100% from the previous five years. Increased customer satisfaction ratings index from 60% to 90% within 3 years as a Customer Service Manager. Manager of the year Award recipient in 2011 /Top of the class Achievement Award recipient n July 2012 Traveled to numerous out of state sites (Washington DC and Philadelphia, PA) to help pitch for new business, both new business locations eventually signed contracts with the company Work Experience

Client Service Manager 10/31/16 to Present

Swiss Post Solutions/ Gordon & Silber & Nixon Peabody, LLP New York, New York Managed the Office Services team, hospitality, mailroom reprographics and facilities & records department Ensured the pantries were cleaned and replenished daily Assured all case files were correctly filed and records retained Setup/breakdown conference rooms for the lawyers and their clients on a daily basis Maintained all office & pantry inventory supplies

Liaised with building engineers for any HVAC and building issues Met with external vendors (WB Mason, Xerox, FedEx and USPS) Business Associate Manager 10/11/11 to 07/1/2016

Forrest Solutions Group New York, New York

Oversaw client site operations; liaise between client management and FSG senior management. Interfaced with various contract vendors (FedEx, DHL, UPS and other office supply companies. Contract negotiations, review and inspect all building management work orders, repairs and complaints. Ensure staff is compliant with company policies and procedures. Conduct yearly employee evaluations, hire, train, and resolve employee conflicts. Comprise monthly reports to the Facilities Office Manager and reconciled monthly invoices for clients. Assist sales team to identify prospects and establish new business partners.

Work Experience

Client Account history at

Forrest Solutions Group

BBDO- Mailroom manager

Staff of 15 employees, 6 mailroom associates, 2 shipping clerks, 2 in house messengers and 5 phone room operators Societe Generale- Mailroom manager

Staff of 6 employees, 5 mailroom associates and 1 dedicated messenger Safra National Bank- Mailroom manger

Staff of 2 mail associates, 1 facilities associate Durst Organization- Promoted to Associate Director Staff of 40 in house messengers for 8 different messenger centers Ogletree Deakin’s- Associate Director

Staff of 2, a copy operator and receptionist

Skidmore Owings & Merrill LLC- Associate Director

Staff of 5, 1 lead associate, 2 hospitality associates and 2 facility associates Work Experience

Site Supervisor 09/18/99 to 10/11/11

Dynamex, Inc. New York, New York

Responsible for seven client site operations, liaise between client management and Dynamex senior management. Ensured all service level agreements from each site were in compliance. Assist clients with vendor contract negotiations and provide cost savings initiatives. Conduct yearly employee evaluations, hire, train, and resolve employee conflicts. Comprise monthly reports to the Director of Operations and VP of Sales and Marketing, cold calling and establish new business leads.

Educational Background

Chelsea Vocational High School Sept 1981-1985

New York State GED June1989-1990

BMCC Sept 1990-1991

References

Furnished upon request

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