Julian Cruz

Julian Cruz

**** ********* ** *** ***

Wesley Chapel, 33543

773-***-**** advwam@r.postjobfree.com

Skills

·8 years of Customer Service Experience and Communication skills

·Well versed in Microsoft Office (Microsoft Word, PowerPoint, Excel)

·Strong sense of diligence and responsibility to complete tasks on time

·Ability to adapt to new environments and crew members

· Bachelors Degree in Criminal Justice, Minor in Criminology

·In depth knowledge of juvenile probation & DCFS (Department of Care and Family Services)

·Ability to develop supportive relationships with clients while maintaining objectivity

·Monitoring a client’s adherence to court orders

Internship Experience

Education

Cook County Juvenile Detention Center, Chicago, IL May 2019-Aug. 2019

Intern

·Traveled throughout the South Side of Chicago with my assigned probation officer and participated in interviewing juvenile offenders at their home

·Observed various court rooms and applied understanding of legal proceedings and cases

·Worked with minors to develop and implement effective probation plans (Regular probation or Intense probation)

· Made frequent visits to high schools to observe the attendance of our assigned offender

·Familiarized with Junior Risk Assessments (JRA)

St. Patrick High School, Chicago, Illinois

2014

High School Diploma

Chicago Police and Firefighter Training Academy (CPFTA),Chicago, Illinois

2014

Harold Washington Community College, Chicago, Illinois

2017

Associate Degree in Arts

Northeastern Illinois University, Chicago, Illinois

2019

Bachelors of Arts in Justice Studies (Criminal Justice) Minor in Criminology

GPA: 3.45

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Occupation Experience

Jewel Osco / Grocery Associate

Dec 2014-Sept 2018 3570 N. Elston

·4 years of Customer Service Experience

·Efficient associate tasked with managing stock and merchandising products. Expert in assisting customers, multitasking, and handling high-volume work.

·Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

·Support other grocery store personnel such as cashiers to help with check-out process

·Escort customers to the appropriate aisle to assist with purchasing decisions

Instacart / Shop & Deliver

Oct 2018-Nov 2022

Delivered groceries to customers in a timely, accurate, and friendly manner.

Used verbal communication skills to interact with customers and coworkers while on deliveries.

Delivered orders within the allotted time frame, ensuring customer satisfaction throughout the process

Ensured that all items were properly packaged for delivery before leaving the store

Maintained a positive attitude while delivering orders, even when faced with difficult situations or customers

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