Data Analyst

Jarvis Orange

Macon, United States *****

478-***-**** ************@*****.***

WEBSITES, PORTFOLIOS, PROFILES

https://www.linkedin.com/in/jarvis-orange-b31a3772/

PROFESSIONAL SUMMARY

Experienced customer success agent with 16 years of experience in healthcare, food, and finance industries. Proven data analyst with Linux, Python, HTML, CSS, and SQL expertise. Involved in the management and supervision of commercial and industrial buildings.

ACCOMPLISHMENTS

Acclaimed songwriter for GEICO's 2020 profit sharing music video.

Achieved top 10 agent status by completing chat and email cases efficiently and accurately.

Developed guidelines for internet agents in collaboration with the underwriting department.

SKILLS

Project Management

Customer Support

HTML & Cascading Style Sheets (CSS)

Resolving Complaints

Troubleshooting and Modifications

Documentation Writing

Linux Environments

Scripting Languages: Python

Web Security

Social Media Management

Written and Oral Communications

Databases: Oracle, SQL Server, MongoDB

WORK HISTORY

INTERNET SERVICE REPRESENTATIVE IV 06/2015 to 10/2022

GEICO - Macon, GA

Assisted customers with their auto policies via online chat, social media, and email using Salesforce and Sprinklr.

Managed over 70 cases per day.

ORDER SELECTOR 12/2013 to 06/2015

Sysco - College Park, GA

Utilizing triple pallet jack, selected customer orders from frozen, dry, and cooler warehouse areas.

Maintained error-free record for the entirety of employment with work output of 140%.

PATIENT SERVICE TECHNICIAN 08/2011 to 12/2013

Rotech Healthcare - Milledgeville, GA

Performed delivers of doctor-prescribed oxygen products and durable medical equipment (DME) to patients.

Exceeded at additional responsibilities including on-call technical support, device repair, product training, and warehouse management.

Managed patient database of over 300 patients in Central Georgia Area.

EDUCATION

Central Georgia Technical College - Macon, GA Some College (No Degree)

Computer Programming

DeVry University - Villa Park, IL Some College (No Degree)

Information Tech & Networking

Dean's List [Fall 2022]

Dean's List [Summer 2017]

Dean's List [Fall 2009]

3.59 GPA

LICENSES & CERTIFICATIONS

Personal lines insurance - GEICO Issued Jul 2015

PMI Member Certificate Issued March 2023

20-Hour Mortgage Loan Originator SAFE Comprehensive 14-Day Session Issued May 2022

Build a Full Website using WordPress Issued Jun 2021

AFFILIATIONS

Project Management Institute

Central Georgia Technical College Cyber Security Club

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