Service Representative Administrative Clerk

MALTIE COWIE

**** ******* ******, ******** **, **221

Email: maltiecowie2gmail,com

PROFESSIONAL SUMMARY

Dedicated, creative and highly motivated personality with exceptional Public Relation Skills procured through extensive practical hands on experience working for the Telecommunications Industry, followed by years representing International Corporations and Diplomatic Services in the Caribbean through performance Referrals and high level recommendations for exceeding required tasks well within time and budgets.

Polished elegance and efficiency in managing local, regional and international client relations.. Also managing Diplomatic Relationships and Corporate Social Relationships Projects based on UN SDGs.

Recent Experience

Caribbean Representative and Liaison with International Public and Private Institutions promoting the Implementation of the UN Sustainable Development Goals during the UN Decade of Action (2020-2030), with focus on Clean Energy, Climate Action, Gender Equality, Health, Education and Sustainable Communities in Support of Human Rights.

oHead Caribbean and Central American Research Assistant for the Digital Partnership for Americas Investment and Development(DIGIPAID), a private Diaspora based (USA, EU, UK) provided ESG Investment advice to both Foreign Direct Investors (FDI) and Diaspora Direct Investors (DDI) for Post-COVID Recovery across the 35 Countries of the Association of Caribbean States.

oContributed to the publishing of a Comprehensive Digital Mass Media Marketing and Monetization Report that can be used as the blueprint for a Green Post COVID Recovery driven by the UN SDGs Policies and Practices.

oDesigned, Developed and Delivered Speech to the Local Fintech Community on Digital Creative Application Technologies (DIGICAT) and how to empower the next generation of Digital Youths through Sports, Entrepreneurship and Creativity based on the UN SDGs

An Executive Diplomatic Admin Assistant to the Ambassador of Panama to Trinidad and Tobago with responsibility for the Following:

oPublic Relations - building and maintaining the positive image of embassy.

oMain liaison between the Ambassador and other Embassies in Trinidad and other countries the embassy serves in the Caribbean.

oConceptualize, compose and publish press releases, social media, and other communications to shape and influence public impression and raise awareness.

oOn Behalf of the Ambassador, write letters of Condolences to Embassies on the passing of their Heads Of State. E.g. PM Abe of Japan.

oOrganize Panama Independence Day Celebrations:

oOrganized for the historic rendition of the Panama National Anthem using the National Instrument of Trinidad and Tobago.

oMain liaison with Media and UTT to bring Pan Student Musicians to learn, write music to and play the Panamanian Anthem for their Bicentennial Anniversary in November 2021.

oEvent was attended by many European, Caribbean and Latin American Ambassadors. Develop all the invitations to Diplomats, Ambassadors and CEOs, with VIP Seating Arrangements and Protocols in place. Event included the first Installation of a Steelpan ever at the Embassy.

o Received high commendations from Diplomatic Community on Events.

oBecause of the success of the Bicentennial Anniversary, the event was digitally distributed to groups of other Ambassadors from Panama across the World via Social Media.

oSuccessfully collaborate with CEOs, GMs and Marketing Staff of Corporate Trinidad to Participate in many activities at the Embassy based on Corporate Social Responsibility Policies and Practices..

oBecause of the latest geo-political situations in the Ukraine that affect Intransit Visa requirements in Panama for certain countries, I had to quickly update my skills to play the role of a Visa Officer at the Embassy to handle a sudden influx of thousands of Visa Applicants..

o Currently have to manage the chaos and crisis on behalf of their Foreign Ministry and the resident Diplomatic Officer interviewing hundreds of Intransit Visa Applicants and assisting them in filling out the appropriate forms to match with the required documents for approval.

AREA OF EXPERTISE:

1-UN Sustainable Development Goals:

a.No Poverty, Health, Education, Gender Equality, Clean Energy, Climate Action

2-Digital Workforce Development

3-Digital Mass Media Marketing and Monetization

4-Strong organizational skills, Critical thinking skills, Customer Service, Strong client relations

5-Excellent communications skills, Public Speaking

6-Administrative support

7-Teamwork

8-Correspondence handling

9-Travel arrangements

10-Multitasking and prioritization

WORK EXPERIENCE

●ROYAL BANK OF CANADA (RBC) OF TRINIDAD AND TOBAGO

(1995-1996)

CUSTOMER SERVICES REPRESENTATIVE

1-Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.

2- Customer and Client Relations

3-Preparation of Business Documents

4-Maintain inventory and filing procedures

5-Manage daily office operations, maintaining accurate records for all business supplies

6-Travel administration

7-Administrative Office Support

●TELECOMMUICATION SERVICES OF TRINIDAD AND TOBAGO LIMITED (TSTT)

CLERICAL OFFICER/ CUSTOMER SERVICE REPRESENTATIVE

(1996-1998)

Department Worked-Corporate Sales, Customer Complaints, Service Operations Centre, Access Plant Management.

Preparation of correspondences, forms, travel arrangements

Sorting all incoming and outgoing mails

Submitting of weekly and monthly reports while meeting critical deadlines

Maintain inventory and filing procedures

Recordkeeping and Management

Administrative office support

Verbal and Written Communication

Manage quality communication, customer support and product representation for each client

Promptly responds to general enquiries from members of staff and clients, via telephone, email and Fax.

Described products and services to clients and accurately explained details and care of merchandise

●TELECOMMUNICATION SERVICES OF TRINIDAD AND TOBAGO LIMITED (TSTT)

Test & Administrative Clerk (R.S.B CLERK)

(1998-2013)

Assigned line plant facilities to new requests for service

Interrogated and exhausted all avenues for assignment and in failure of such, place on waiting list

Provided spare part facilities and support to technicians working in outside plant

Assign plant facilities using new applications. Concept wave and Granite

Provided and fulfilled service request for NGN services

Blink Broadband

●META MARKETING & CONSULTANCY AGENCY LIMITED

Marketing Coordinator

(2015-2015)

Consultant, programming and Creation of Marketing Development

Presentation and advisor in projects of marketing development

Handled management of communication to executives by taking and making phone calls, reviewing and prioritizing mail, and composing and typing correspondence.

●20/20 TELEOPTICS LTD.

Manager

(2015-2018)

Management of enterprise

Customer Service Attendance

Finance Registration

Arranged travel and hotel accommodations for international and domestic business meetings and trips.

Increased accuracy by verifying data while processing incoming and outgoing cheques and wire transfers

Supply key cards to employees and visitors

Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.

Maintained petty cash.

Assisted with the recruitment and training of new staff members

EDUCATION

●Marabella Senior Comprehensive 1983-1985

●Caribbean Executive College 1993-1994

●Sarah’s Secretarial College Jan 1995-July 1995

●Personalized Computer Services May 1996-June 1996

●Renne & Associates Inc. Jan 2010

SPECIAL PROJECTS

1)Digital Creative Application Technologies for UN SDG Projects

2)Migrated Customers’ Accounts on the TDMA (CBILL) Platform

3)Activated Customers Accounts on CRM (REDKNEE) System

4)De-activated accounts on TDMA (CBILL) platforms

5)Clerical duties

6)Office administration

ACCOMPLISHMENTS

1-Contributed to excellent customer service and took action to resolve many issues independently and as part of a team.

2-implemented a well- organized Calendar and Database Management resulting in time saved.

3-Researched, calmed, and rapidly resolved client’s conflicts.

4-verified operation of office equipment by completing preventive maintenance requirements and calling for repairs

5-remainid poised, calm, and professional in stressful and difficult situations whilst remaining respectable, fair and honest.

6-provided support for other departments.

MATHEMATICS (A)

ENGLISH(A)

PRINCIPLES OF BUSINESS(A)

ACCOUNTS(A)

ADDITIONAL MATHS(A)

Contact this candidate