Data Entry Customer Service
Resume:
STACEY GONZALES
Oklahoma City, OK 73149
***********@*****.***
Phone Number: 580-***-****
Customer oriented problem solver with an ability to adapt to new situations seeking a stable office position.
Work Experience
Sam’s Club
Membership specialist
08/2017 – 09-2021
Talked and helped members with questions concerning membership and helped them decide which membership would be most beneficial for them and their families. Explained the importance and benefits the they were entitled to by purchasing the biggest membership and answered any other questions they may have had. Helped with customer complaints and customer returns and refunds. Visited most members that entered club upon departure to make sure they were happy with visit and to let them know we were looking forward to seeing them again.
DCS
Buffalo Canyon
Norman, OK
July 2018-May 2019
Watched over a minimum of 16 Male youth while they were asleep assuring their well being and safety. While closing out daily paper work from all other shifts worked by other employees and preparing paperwork for upcoming shifts for following day close out all weekly paperwork and submit for front office review for audits
Cashier
Phillip 66
OKlahoma CIty, OK
January 2018-June 2018
Receive payment by cash, check, credit cards, vouchers, or automatic debits Assist customers by providing information and resolving their complaints Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change Greet customers entering establishments Answer customers’ questions, and provide information on procedures or policies Performing for or Working Directly with the Publi Communicating with Persons Outside Organizatio Updating and Using Relevant Knowledge Processing Information Experience with: Cash registers, Credit card readers, Electronic cash registers, Lottery ticket machines, Microsoft Office
Manager
Penn 44 Lanes
Oklahoma City, OK
September 2012-November 2017
Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement Direct administrative activities directly related to making products or providing services Prepare staff work schedules and assign specific duties Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency Perform personnel functions such as selection, training, or evaluation Communicating with Supervisors, Peers, or Subordinates Getting Information Organizing, Planning, and Prioritizing Work Scheduling Work and Activities* Processing Information Training and Teaching Others
Establishing and Maintaining Interpersonal Relationships
Communicating with Persons Outside Organization
Resolving Conflicts and Negotiating with Others
Experience with: Calendar and scheduling software, Cell phones, Computer scanners, Credit card processing machines, Data entry software
Admin Asst
Driver Training Inc
Oklahoma City, OK
Octobeder 2010-September 2012
Working directly with operations manager on the State of Oklahoma budget and funding programs for the school. I am in charge of invoicing AR/AP for all vendors, including state and federal prison programs, as well as Vocational Rehab, Green Jobs and WIA. I also cover the formal disputes resolution process commences when a contractor submits a class to the contracting office. I reconcile weekly, monthly and quarterly debits and credits, providing financial reports on balances consistent with approved budgets. I set up and hold bi-weekly meetings with the company owner and school director regarding reports, modifications and budget requirements. I approve travel expense and check request as needed. Assist office staff and instructors with student files and job placement. Track former students work places. Talk with trucking companies about positions available and referrals. Typing, faxing, filing, scanning as needed. Assist graduating students in job placement doing employment applications. Talk with new or prospective students about what the school has to offer. Interview applicants for open positions for company. Hire, fill out and complete necessary paperwork for new hires. Contact contractors to do maintenance and up keep on training vehicles. I work Monday through Friday, weekends and evenings when needed!
Data Coordinator
New Beginnings
Redby, MN
August 1995-September 2010
Workforce program through the federal government and state of Minnesota.
Assisted people that were receiving benefits find employment and help overcome barriers that were keeping them from maintaining full time employment. Ran monthly reports for the State and federal Programs to ensure that all others job counselors were preforming duties as assigned and meeting expected deadlines. Did reviews on all clients files that were going to the state auditors, making sure that all files were complete and in order. Did reviews on all files of clients that were requesting services. Make final decisions on service requests for all clients that were enrolled in program. Made up purchase orders for clients to ensure that were able to get what they were needing to begin employment.
Education
Vocational Certificate or Credential, General Office Occupations and Clerical Services
Northwestern Techinal College
Bemidji, OK
Enter claims information into database systems Interview clients and take their calls to provide customer service and obtain information on claims Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers Contact insured or other involved persons to obtain missing information Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors Getting Information Communicating with Supervisors, Peers, or Subordinates Making Decisions and Solving Problems Communicating with Persons Outside Organization Processing Information Organizing, Planning, and Prioritizing Work Establishing and Maintaining Interpersonal Relationships Documenting/Recording Information Monitor Processes, Materials, or Surroundings Performing Administrative Activities Experience with: Appointment scheduling software, Automated information system software
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