CONTACT

Jakarta, Indonesia

advw6o@r.postjobfree.com

+666********

https://www.linkedin.com/in/agustinus-

defy-cassaino-20a49052

AGUSTINUS DEFY CASSAINO

CUSTOMER EXPERIENCE SPECIALIST

WORK EXPERIENCES

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Listen attentively to customer needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with the customer Appropriately notating accounts as required

Participate in activities

Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

Concentrix Thailand June 2022 - Current

Technical Advisor

TDCX Thailand Sep 2018 - Aug 2021

Community Operations Specialist

Promoted to review and handle live streaming video, and complex object with one of the biggest social media company in the world working in Bahasa and English language.

Achieving daily and monthly accuracy and numbers of ticket's review. Achieving best player of the week with 100% accuracy of content review. AFEX Indonesia Jun 2016 - Nov 2017

Senior Account Executive

Promoted as Senior Account Executive from Lead Generator position after achieving and helping sales team closing with 20+ clients monthly. Handling money remmitance service.

Providing daily market condition to clients.

PT Airlines GSA Indonesia Nov 2014 - Apr 2016

Cargo Sales Supervisor

Promoted to cargo sales supervisor from sales executive in 1 year duty with total sales of 1 Billion+ revenue with 50+ total clients Expanding clients monthly around 10 - 15

PIC of offline carrier British Airways, Air Canada, LAN Cargo and Tap Portugal from Jakarta

PT Lion Mentari Airlines Jan 2013 - Oct 2014

Revenue Controller

Pricing controller of flight route in Indonesia of Lion Air Promoted to handle flight with large capacity

Analyzing and setting price for daily flight route PT Supra Primatama Nusantara (Biznet Networks) Jan 2012 - Nov 2012 Customer Service Specialist

First generation techincal advisor of Max 3 TV Cable by Bizet Networks Answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or technical setup processes.

Courtesy call to clients to ensure the problem has solved Selling products and services to clients and processing payments. EDUCATION

STBA LIA JAKARTA Aug 2007 - Nov 2011

College

Majoring in English Literature (Translation)

Team leader of STBA LIA Jakarta Music Community

Actively joining social yearly event by STBA LIA Jakarta with final GPA of 2.83

AWARDS

PT Airlines GSA Indonesia 2015-12-15

Best Cargo Sales of British Airways

TDCX Thailand 2021-05-18

Employee of the week

PROJECTS

Event Coordinator Jan 2018 - Aug 2018

Dwipantara Creative

Coordinating the performance of Gamelan

(traditional music of Java) in UNESCO Paris, France of CIOFF event in 2018

Actively promoting and handling the CIOFF event

SKILLS

MS Office

Sabre 123

Salesforce

Google Suites

+628**********

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