Experience Specialist Event Coordinator
Resume:
CONTACT
Jakarta, Indonesia
*************@*****.***
https://www.linkedin.com/in/agustinus-
defy-cassaino-20a49052
AGUSTINUS DEFY CASSAINO
CUSTOMER EXPERIENCE SPECIALIST
WORK EXPERIENCES
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with the customer Appropriately notating accounts as required
Participate in activities
Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
Concentrix Thailand June 2022 - Current
Technical Advisor
TDCX Thailand Sep 2018 - Aug 2021
Community Operations Specialist
Promoted to review and handle live streaming video, and complex object with one of the biggest social media company in the world working in Bahasa and English language.
Achieving daily and monthly accuracy and numbers of ticket's review. Achieving best player of the week with 100% accuracy of content review. AFEX Indonesia Jun 2016 - Nov 2017
Senior Account Executive
Promoted as Senior Account Executive from Lead Generator position after achieving and helping sales team closing with 20+ clients monthly. Handling money remmitance service.
Providing daily market condition to clients.
PT Airlines GSA Indonesia Nov 2014 - Apr 2016
Cargo Sales Supervisor
Promoted to cargo sales supervisor from sales executive in 1 year duty with total sales of 1 Billion+ revenue with 50+ total clients Expanding clients monthly around 10 - 15
PIC of offline carrier British Airways, Air Canada, LAN Cargo and Tap Portugal from Jakarta
PT Lion Mentari Airlines Jan 2013 - Oct 2014
Revenue Controller
Pricing controller of flight route in Indonesia of Lion Air Promoted to handle flight with large capacity
Analyzing and setting price for daily flight route PT Supra Primatama Nusantara (Biznet Networks) Jan 2012 - Nov 2012 Customer Service Specialist
First generation techincal advisor of Max 3 TV Cable by Bizet Networks Answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or technical setup processes.
Courtesy call to clients to ensure the problem has solved Selling products and services to clients and processing payments. EDUCATION
STBA LIA JAKARTA Aug 2007 - Nov 2011
College
Majoring in English Literature (Translation)
Team leader of STBA LIA Jakarta Music Community
Actively joining social yearly event by STBA LIA Jakarta with final GPA of 2.83
AWARDS
PT Airlines GSA Indonesia 2015-12-15
Best Cargo Sales of British Airways
TDCX Thailand 2021-05-18
Employee of the week
PROJECTS
Event Coordinator Jan 2018 - Aug 2018
Dwipantara Creative
Coordinating the performance of Gamelan
(traditional music of Java) in UNESCO Paris, France of CIOFF event in 2018
Actively promoting and handling the CIOFF event
SKILLS
MS Office
Sabre 123
Salesforce
Google Suites
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