Store Manager Customer Service

Mark S. Hegel

**** ****** **, *********, ******** 80026, 720-***-****, advw6l@r.postjobfree.com

STORE MANAGER

Top-performing retail management professional who is customer service focused, self-motivated with a positive attitude. Solid track record of success in diverse retail environments. Proven record of exceeding sales targets and handling store operations effectively by employing presentation and negotiation skills. Strong interpersonal skills and solid ethical behavior aimed at managing both assets and employees.

Professional Experience

Party City Denver, Colorado

Store Manager March 21- Present

•Perform daily walks with the team in order to improve the store’s layout and appearance.

•Review sales from the previous day in order to find ways to improve processes.

•Engage with the team on company processes to increase customer satisfaction through survey results.

•Review sales and trends with the team to strengthen the company's foothold within our community.

•Review upcoming resets with the store's team to gain buy-in with the company’s philosophy.

•View the store’s P&L reports for positive trends and areas for growth.

•Hire, train, and involve employees with the company's processes and philosophy.

•Modeling the company's guidelines and processes increased the store's sales by 21% in 8 months. .

•Adhering to the company's online standards resulted in the store's sales moving from 8th to 3rd in the District.

•Walk store monthly with the District Manager on store processes and store appearance.

•Review with the team on the store's performance with customer surveys and daily sale trends.

•Maintain company process with all incoming freight.

•Maintain employee morale to encourage employee engagement within the company.

Ace Hardware Longmont, Colorado

Store Manager August 2018- March 2020

•Perform Daily store walks in order to enhance stores sales and customer service.

•Oversaw, trained, and encouraged 50 employees, promoting a culture of efficiency and performance.

•Scheduled and led biweekly meetings for senior management. Analyze and interpret store trends to facilitate sales promotions and new inventory.

•Travel for product and vendor reviews at trade shows.

•Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories

•Seasonal set change over-performed quarterly.

•Review sale trends and adjust in areas of down categories.

•Increased sales trends of 2% against a loss in foot traffic of 7%.

•Increased online sales over last year by 12%.

Party City, Superior, Colorado 80027

Store manager, August 2016- August 2018

•Walk store daily to evaluate the store strength, and improve all areas in sales and customer service.

•Review sales trends threw out the store in order to strengthen future sales.

•Train employee team on company standards and great customer service.

•Perform yearly employee reviews for increases on morel and standards.

•Reset store layouts for incoming products as well as seasonal changeovers.

•Lead District Manager on bi-weekly store walks of stores layout and performance.

•Maintain all P&L reports threw out the year.

•Receive and process all incoming freight through company standards.

•Hire and train all new employees threw out the year for increased sales treads.

The Sports Authority, Littleton, Colorado 80123

Store Manager, July 2006 – June 2016

•Supervise all aspects of a 60,000 sq. ft. store.

•Drive Daily sales and store operations for a high-volume store.

•Increase sales in our 40,000 sq. ft. winter outlet store that is connected.

•Incorporate strategies with District Management to increase sales from the previous year.

•Train, coach, and lead 80 employees on how to improve sales, productivity, customer service, and morale.

•Host community events highlighting the company's services and brand products, and implement strategies to increase sales during the annual Sniagrab event.

•Store has achieved an average 4% sales increase over last year’s business.

•Head started remodels of 40 stores over 4 states for our corporate office.

Linens and Things, Lakewood, Colorado 80226

Store Manager in Training, March 2003 – July 2006

•Managed daily operations for a $5 million store.

•Spearheaded leadership training program for new management, new and current sales staff.

•Implemented new visual merchandising techniques to increase sales from the previous year.

•Created training and time management exercises to increase the productivity of employees.

•Coordinated store annual inventory.

•Provided store manager oversight in absence of the manager.

Bed Bath and Beyond, Westminster, Colorado 80030

District Store Planner/Assistant Store Manager, October 1997 – August 2002

•Coordinated 14 store openings in Colorado and surrounding states, and instituted new store set-ups across the Northwest region.

•Developed incentive programs that contributed to the improvement of staff morale and turnover.

•Recruited staff, evaluated performance and made placement decisions based on staff skills and strengths.

•Maintained a high grade of customer service by conducting technique exercises.

•Managed inventory, seasonal change-over, and stock levels by utilizing company resources. Sales increased as a result of improved product selection, stocking, and floor product displays.

Additional Information

•Computer: MS Office applications, Retail software, POS

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