Customer Service Retail Store

Allison Brown

**** *. ******* **** ******, CA ***05

***********@*****.*** 559-***-**** www.linkedin.com/allisonbrown Change Management Profit and Loss Analysis Customer Relationships Conflict Resolution Versatile Director of Operations with 10+ years of experience in employee management and driving sales for multiple-units. An assertive and enthusiastic professional who is focused to work effectively with attention to key priorities based on business needs. Recognized as visionary and creative thinker adept at meeting and exceeding sales goals, controlling expenses, and improving metrics for the company through effective leadership, training, coaching, and management expertise. Unsurpassed work ethic to get the job done. Areas of Expertise:

Management Training

Business/Revenue Growth

Sales Management

Account Development

Inventory Control

Quality Improvements

Strategic Planning

Team Building

Vendor Relations

Retail Management

Team Leadership

Cost Controls

PROFESSIONAL EXPERIENCE

Tex-Mex Grille Los Angeles, CA

Director of Operations 2016 – Present

Responsible for developing a pipeline of people by effectively implementing worker training systems.

Oversee global store operations and management, which include: implementing store operating guidelines, recruiting and training store personnel, monitoring store network, and reporting results.

Supervise the district's new store openings and maintain high standards with cleanliness/organization.

Hire, build, and train for a high performance stores. Provide leadership and active participation in operations and business development that result in significant success in increasing sales.

Ensure compliance of Store Managers with established company policies and standards, such as: appropriate personnel practices, security measures, sales growth, and record-keeping procedures.

Awarded #3 on 2014 Fast and Furious list for Casual Fast Food – Nick traded in his retail career last year for an opportunity to be the director of operations for Tex-Mex after many years of leading growth and development at Cracker Barrel, managing up to 75 restaurants with sales exceeding $80MM. Your Dollar Store Miami, FL

District Manager / Store Manager 2014 – 2016

Complied weekly, monthly, and quarterly reports, tracking sales trends for shift in product categories.

Coordinated sales, merchandising, customer service, and management activities for this retail store. Cracker Barrel Atlanta, GA

Operations Director 2012 – 2014

Opened 75+ new restaurants, demonstrating excellence in management. Operated 65 restaurants in Southeast territory with 55 restaurants in GA, AL, MS, and FL. Grew sales to over $80MM in revenue. Area Manager 2009 – 2012

Demonstrated ability in operating a total of 8-15 restaurants located in Atlanta, DC, and Tallahassee.

Recognized as a team player and creative thinker who worked well independently by demonstrating energy, pride, organization, and a dedication to quality as well as a passion for employee development. EDUCATION

University of Georgia Athens, GA

Bachelor of Science in Business 2020

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