Center Representative Service

SUSAN (SUE) GERARD

*** ********* *****, **** ***

St. Michael, MN 55376

*************@*****.*** 612-***-****

•Expert in Office Management, Recruiting Staff, Administrative

•Consistently look for ways to improve productivity and customer satisfaction with exceptional communication

•Exemplary work ethics, hardworking and reliable

•Skilled in working remotely from home office

•Focus on going above and beyond to support team and customers

EXPERIENCE

2022 - Present

CUSTOMER SERVICE/CHEF = CUB DELI, ST. MICHAEL, MN (Temporary)

Wait on Customers-preparing orders and requests

Prepare Food for Hot Bar and Food To

Prepare Catering Orders

Prepare Salads and Cut Deli Meats

2021– 2022

PARAPROFESSIONAL, ST. MICHAEL ALBERTVILLE SCHOOL DISTRICT

Work with Kids (Pre-K to 5th Grade)

Perform creative activities, Gym Games and Computer technology Provide safe environment for kids (inside and outside school grounds) Goal: to keep children entertained and safe

2017 – 2020

PROJECT SPECIALIST, ACIS/HIREGENICS

Supported human resources (with various companies ABBVIE, UPS, Abbott) controlling resume flow with applicant tracking system.

Educate job applications on job roles, compensation and benefits

Support employee on-boarding validating I-9 documentation; generated and managed new hire paperwork and forms Processed and conducted background checks for employees (Using Everify)

2015-2017

COORDINATOR/TEAM COORDINATOR, St. Paul Public Schools

Improved group and individual behavior with positive management strategies Created environment that supported the culture and background of each child

Incorporated music and art activities to encourage individual creativity and expression

Promoted physical, emotional, intellectual and social development through well planned lessons, games and outside activities.

2014-2015

HR RECRUITER, Two Men and A Truck

Recruit Operation Move Managers, Assistant Move Managers, Drivers, Movers and Customer Service Representative Executed on-time, under-budget management on HR programs for senior leadership

Diminished obstacles, spearheading special projects through effective resolution

Managed recurring HR processes: motivational programs, training programs and proactive onboarding documents Vetted and recommended candidates, created job descriptions, attended recruiting events (colleges, hiring events)

2006-2010

ADMINISTRATIVE ASSISTANT II, Boston Scientific

Administrative Support for Director of Lead Delivery Systems (LDS), Engineers, RNs and Staff Arranged domestic and international travel, hotel and transportation needs

Planned and executed corporate meetings, lunches and special events for groups of 200 Monitored daily and weekly schedules; monthly calendar obligations for Director and Staff Performed complex administrative management of sensitive and confidential issues Completed email message, memos and business letters for management

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SUSAN GERARD

EDUCATION

OCTOBER 2011

BACHELOR’S OF ART; HUMAN RESOURCE MANAGEMENT

UNIVERSITY OF NORTHWESTERN, ST. PAUL CAMPUS

Minor: Psychology

3.90 GPA

SKILLS

•Recruiting; Talent Acquisition; HR Sourcing

•Project Management Skills, Budgeting

•Problem Solving; Emotional Intelligence

•Supervisory Skills; Interpersonal Skills

•Human Resource Management (Performance Review, Interviewing, Disciplinary)

•Peoplesoft, ATS

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