Customer Service Lead Food

THY PHAM

*** ********* ******, ********* ** ***** 925-***-**** *********@*****.***

Profile

Team Leader equipped with extensive experiences in retail Logistics, Fulfillment, Inventory and Sales management. Employs excellent leadership skills and multi-tasking strengths. Quality focus with strong business acumen to provide clear guidelines target goals. Skills and experiences in implementing policies, procedures and system improvements assure accountability and execution. Ability to engage with positive and persistent attitude to lead others with a focus on personal values of respects. Ability in communicating effectively, collaborating and leading by example. Enthusiastic leader of employees, with solid record of empowering a culturally diverse staffs to achieve high performance and sustain results.

Experiences

Safeway Incorporate

Assistance Store Director August 2021 – Present

Leader of multiple teams with multiple department managers to manage daily operation

of Safeway store with volume of 52 million in sales annually that include Pharmacy, Meat, Seafood, Produce, Deli, Bakery and service such as Western Union, Rug Doctor, Lottery, Coin machine, DMV, etc.

. Plan, prioritize, supervise inbound/outbound teams with DC and vendors to ensure products are ordered, filled, maintained freshness and adhered to food safety protocols to deliver quality to customers on a daily basis.

. Strategic planning of store initiatives, program and service focus to drive sales, customer traffic to improve ID sales; manage and improve efficiency of daily process to reduce food costs or wastes.

. Manage perishable and nonperishable inventory monthly and biannually.

. Train team and cashiers to provide great service to customers through basic steps of greets, connects and thanks with every customer.

. Lead food audits with outside audit services, city health dept and various state and local entities related to food safety, sanitations and pricing accuracy.

. Ensure daily book keeping balance execute, proper scheduling for all work centers and available service to customers.

Target Corporation

Inbound/Outbound Leaders August 2002-May 2020

Leader and developer of a diverse team with 3 salaried supervisors, 5 Team Leaders and 140 Team members. Lead Inbound and Outbound team through logistics and fulfillment process. Able to increase sales volume from $65 millions annually to reach $100 millions annually.

. Manage daily operations, plan, align prioritize, carry out supervisory responsibilities in accordance with organization’s policies and procedures with professional leaders, supervisors and team members. Focus on filling the store and completing fulfillment.

. Participate in the development of plans, procedures to achieve specific goals.

. Ensure a brand, quality services and performance to meet and exceed the guest experiences. Ensure an overall safe and accident free for our guests and team members while maintaining compliance to all state, local and federal regulations.

. Strategic planning, forecasting of sales and payroll to meet workload; appraise performances, solve problems and address staffing needs.

. Mentor, train, develop leaders, peers for career progressing.

. Ability to develop and share best practices across the shifts and network.

. Led multiple completed and partial store remodel. Coordinate and lead annual inventory process continuously sustain low shrinkage percentage of under 1%.

. Improve overall team morale for Inbound/Outbound through increase annual engagement scores.

Washington Inventory Service

District Manager May 1990-August 2002

Lead teams of managers, supervisors to perform retail inventory services to major retailers such as Target, Home Depot, Lowes, Safeway, Lucky, Walmart and Albertsons grocery chain, Walgreen drug store chain.

. Responsible for managing daily operations including scheduling inventories, meet with customers. Serve as a point of contact for all major customer service issues in the District and respond quickly, effective to all inquiries.

. Conduct sales, supervise teams of Area Managers and Supervisors to take inventories in various separated assignments around the country. (i.e.Nor Cal, Southern Arizona and in Southeast Region which covered Florida, Alabama, Tennessee, Carolina and Georgia.)

. Improve sales goal in the Southeast Region to over $1 millions yearly.

. Assure excellent customer services and supports are provided in all locations while sustaining high level of accuracy and productivity.

. Focus on team development and team culture to deliver accurate inventory results, consistency with service by having well train dedicated teams.

. Coordinate initial account set up with customers including multi-level of managements, senior management to establish fee structures, procedures, reports, guideline for specific account.

. Responsible for the management of and continuous monitoring of all actual expenditures to be within or under budget. Responsible for staffing strategy, training and developing new associates, supervisors, managers to become trained and dedicated with specific teams.

Jack In The Box

General manager July 2000- September 2001

Lead and manage multiple restaurant franchise units for Jack In The Box in southern Arizona.

. Directly supervise restaurant managers, shift leaders and team to deliver safe and quality food to customers.

. Lead the team on daily operations to ensure great guest experiences through great speed of service, with quality food, and food safety.

. Taken over restaurants under performed in sales, with low score in services based on secret shopper program and inconsistence on food safety audits to improve and sustain excellent results within six months.

. Focused mainly on training and created dedicated role and responsibilities for associates to sustain consistency and deliver consistent results daily.

. Reconciled monthly P&L with a focus on maximizing profits by controlling payrolls hours to plan, expenses, reducing food wastes through food safety procedures and improving speed of services to grow sales.

Education

. Bachelor of Science, Electrical Engineer, CSU Long Beach, Long Beach, California.

. The Nordstrom Way to Customer Service Excellence Training Seminar.

. Dale Carnegie Training Seminar.

. Certified Food Safety Training.

References

Dave Riddle Cardinal Health, Dixon, California. 925-***-****

Gregory Gritten Target, Walnut Creek, California. 925-***-****

Jim Tahsini. Safeway, Napa Valley, California. 415-***-****

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