Csr Manager Data Entry

Joyce Harrington

Shift Lead/Pharmacy Technician

662-***-**** ****************@*****.*** Louisville, MS 39339 CAREER OBJECTIVE

Obtain a position that wii allow me to work for a stable company. My customer service skills will be an asset. Hardworking team player skilled in data entry and pharmacy compliance. I aim to leverage my abilities to successfully fill the vacancy at your company.

EXPERIENCE

SHIFT LEAD/PHARMACY TECHNICIAN, Louisville, MS

Walgreens, July 2013-Present

• Checked completed prescription orders to verify medication accuracy.

• Coached, mentored and provided performance feedback to pharmacy technicians.

• Implemented pharmacy objectives determined by supervisory team.

• Assisted with inventory management by placing orders with vendors and confirming receipt.

• Managed labor by utilizing scheduling software to create work schedules and maintain pharmacy coverage.

• Reported safety risks or issues to mitigate accidents, injuries, or illegal activity.

• Worked with front end to expedite escalated orders through pharmacy.

• Entered prescription information into computer databases.

• Counted stock of medications, chemicals or supplies to enter inventory data into computer.

• Cash handling

• Reports

• Clerical duties/data entry

• Administration duties

TAX PREPARER, Louisville, MS

ABS Tax Service, January 2013-Present

• Calculated form preparation fees according to return complexity and required processing time.

• Reviewed income statements and documentation of expenditures to complete tax returns.

• Completed all tax forms in accordance with policies and in compliance with legislation and regulations.

• Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.

• Assisted in preparing or prepared simple to complex tax returns for individuals or small businesses.

• Furnished taxpayers with sufficient information and advice to ensure correct tax form completion. CSR & CSR MANAGER, Louisville,, MS

Check Advance, February 2005-January 2013

• Addressed customers courteously using suitable methods and problem-solving skills.

• Provided account information to customers and explained bill service policies and customer rights.

• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

• Responded to telephone inquiries and complaints following standard operating procedures. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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• Updated and maintained database with accurate customer information and timely data entry. ADMISSIONS CLERK, Louisville, MS

Winston Medical Center, November 2008-February 2011

• Prepared admissions reports by collecting, analyzing and summarizing data and trends.

• Updated account information in company databases.

• Answered questions and concerns regarding company products, services and prices.

• Completed documents, case histories and forms, such as intake and insurance forms.

• Answered telephones and directed calls to appropriate staff.

• Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.

• Received and route messages and documents, such as laboratory results, to appropriate staff. HOUSEKEEPING, Louisville, MS

Diamond Grove Center, February 1997-February 2005

• Wiped down windows and mirrors with glass cleaner.

• Disinfected and deep cleaned upholstered furniture and carpets.

• Prioritized work tasks and remained flexible to workload changes.

• Sanitized tables and countertops with cleaning solutions.

• Followed infection control and universal procedures, maintaining sanitary environment. CASHIER, SALES, PHOTO LAB TECHNICIAN, Louisville, MS Walmart, November 2003-February 2005

• Greeted and informed customers of products, fostering positive store experiences.

• Performed cleaning tasks, keeping store neat and organized. LINE FLOATER, Philadelphia, MS

Weyerhauser,

Give breaks to line workers

Operated Dyers

Operated Round Table

September 1996-February 1997

CUSTODIAN, Philadelphie, MS

Pearl River Resort,

Housekeeping duties

July 1996-December 1996

QUALITY CONTROL INSPECTOR, LEAD PERSON, Louisville, MS TRW, VSSI, October 1983-February 1996

• Performed special inspections on new materials and products to meet brand specifications.

• Maintained inspection records and documentation associated with quality program.

• Prepared required reports pertaining to quality for management.

• Took measurements using micrometers, calipers and other measuring instruments.

• Operated various machines

• Inspected and packed seatbelts

• Production line

EDUCATION

HIGH SCHOOL DIPLOMA, Louisville, MS

Louisville High, May 1981

SKILLS

Workflow Optimization Updating Medication Histories FDA Compliance Staff Development Problem-Solving Skills Pharmacy Operations Patient Confidentiality Team Collaboration Reviewing Patient Information Cash Handling Weekly Audits Computer Skills Office Machines HIPPA Hazardous Waste Management Confidentiality

CERTIFICATIONS

• Pharmacy Technician License • PT-214640

• Work Keys Certification

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