Correctional Officer Customer Service

Houston, TX ***** 318-***-**** *****************@*****.***

.

MONIQUE HOLLAND

PROFESSIONAL SUMMARY

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Team oriented individual with over 10 years' experience in Customer Service seeking a career with a company/organization that will allow the opportunity for career advancement and personal growth.

SKILLS

Practice Management

Price Memorization

Patron Satisfaction

Cash Handling

Safe Food Handling

Seating Assignment Preparation

Billing and Payment Processing

Table Setting Arrangements

Kitchen Staff Coordination

Guest Relations Management

Quality Control Guidelines

Waiting Tables

WORK HISTORY

SERVER TEAM LEAD 07/2022 to Current

Gatlin's Fins & Feathers, Houston, TX

Monitored new server performance and offered continuous support throughout training period.

Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Utilized effective communication techniques to support server learning and comprehension.

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Increased sales significantly by upselling higher-end products to customers.

Answered customers' questions, recommended items, and recorded order information.

Instructed servers on proper techniques for taking orders, serving food and providing customer service.

Taught servers to memorize menu ingredients and provide information on preparation methods.

RESTAURANT MANAGER 03/2021 to 09/2022

FLYINGIDLIS, Houston, MN

Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Developed unique events and special promotions to drive sales.

Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Correctly calculated inventory and ordered appropriate supplies.

Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Carefully interviewed, selected, trained, and supervised staff.

Led and directed team members on effective methods, operations, and procedures.

Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Reconciled cash and credit card transactions to maintain accurate records.

Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

FIELD SUP/ ARMED GUARD 07/2017 to 07/2022

Ranger Security, Houston, TX

Supervised 30 employees 5 job sites

Managed staff schedules for all shifts and events

Trained newly hired employees

Communicate and enforce compliance with state and local laws while emphasizing company standards of professionalism and safety.

Controlled access to property to secure facility and grounds from unauthorized entry.

Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.

Wrote Timeframe reports detailing visitors, incidents, and resolutions.

Underwent and maintained firearms certification in compliance with state laws and organizational standards.

Checked personnel ID badges and issued temporary credentials to visitors.

Maintained physical fitness to perform physically demanding job tasks.

GUIDE 07/2019 to 07/2021

Mobile Expert, Houston, TX

Explore and discover

The purchase

Troubleshoot & problem solve

Providing the customer with the ultimate experience

Sales

Picore Investigation Security Svcs

Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.

Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Replenished, faced and organized merchandise on shelving.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Operated product tools, equipment and point of sale terminals.

Accepted and processed payments and purchases for new equipment using POS system.

Activated both contract and pre-paid wireless phones for Number customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.

FLEX/OFFICER LEVEL 01/2019 to 07/2019

To deter

Observe and report

Maintain visibility

Report any suspicious or potentially suspicious activity

AIRPORT SECURITY SUPERVISOR 08/2018 to 01/2019

Norred & Associates

Searching vehicles and cargo for suspicious packages or vehicular borne improvised explosive devices or weapons

Check badges to ensure they are up to date and matches the badge holder description to gain access to the airport

Made sure city policies were updated with employees to ensure the job to be done accurately.

ARMED SECURITY OFFICER 05/2016 to 08/2017

Elite Protective Svcs

Conducted investigations regarding suspected incidents such as thefts, break in etc

Monitor apt

Buildings, business buildings, golf cart patrol, etc

Greets guests, employees, tenants etc

Provides armed security and customer service

Reported all incidents and accidents to proper chain of command due to post orders.

MEAT DEPT. DELI & CASHIER 06/2015 to 01/2016

Pyburns Grocery

Prep - Sharpen and adjust cutting equipment

Store meats in refrigerators or freezers at the required temperature

Clean equipment and work areas to maintain health and sanitation standards

Keep inventory of meat sales and order meat supplies

Receive, inspect, and store meat upon delivery

Weigh, wrap, and display cuts of meat

Cut, bone, or grind pieces of meat

Cut or prepare meats to specification or customer's orders

TEAM LEAD/ SERVER 08/2008 to 01/2015

IHOP

Off and on)

Expedited food handling while managing safe and clean work standards

Welcomed customers with warm hospitality

Prepared food for next day's productivity

Refilled drinks, busting tables, and operating cash registers.

HOME HEALTHCARE PROVIDER 11/2012 to 08/2013

St. Charles Home Healthcare

CORRECTIONAL OFFICER III 09/2009 to 11/2010

Texas Department of Criminal Justice

Administer medications

Assist with medical equipment

Change dressings

Massage limbs

Provide skin care

Perform light housekeeping

Pick up medication

Provide patient with groceries

Assist people in hospices and day programs

Work under direct supervision of a nurse

Keep records of services performed

Record and note clients' condition and progress

Report changes to case manager

Transport patient to doctors' office or hospital

Provide counseling on diet and exercise

Prepare food and feed patient

Check patient's pulse rate, temperature, and respiration rate

Perform prescribed exercises and other physical therapy

Assist with braces and artificial limbs

Ensure equipment is functioning properly

Searches for contraband and provides security; counts, feeds, and supervises offenders in housing, work, and other areas accessed by stairs; and maintains security of various assigned areas involving long periods of sitting and standing, climbing stairs and ladders to reach the assigned areas, and working at heights

Provides custody and security of offenders including observing actions of offenders, squatting and bending to perform "pat" and "strip" searches of offenders, restraining and securing sometimes assaultive offenders, and transferring and transporting offenders by walking or riding in various vehicles such as trailers, vans, buses, and other forms of transportation

Supervises and provides security of offenders performing technical skills such as construction, maintenance, laundry, food service, and in varied industrial and agricultural operations which involve climbing stairs and ladders, and climbing around the inside or outside of buildings; works outdoors and indoors without air conditioning; works around motorized or moving equipment and machinery; and is subject to all types of weather

Responds to emergencies, including climbing stairs and ladders while searching for escaped offenders, hearing calls for and calling for help, giving first aid at the emergency site, carrying an injured or unconscious offender or employee various distances to safety up or down stairs and ladders; and uses force and deadly force, including the use of chemical agents and firearms, to control offenders.

EDUCATION

Jesse Jackson Academy DIPOLMA, Houston, TX

Texas School of Business DIPOLMA, Houston, TX

CERTIFICATIONS

ServSafe

TABC

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