Customer Support Laundry Assistant

Chioma Ojimba

*************@*****.*** +1-548-***-**** Nova Scotia Canad

SUMMARY

A result-oriented graduate student with experience offering administrative /customer support. Looking for full time and part-time roles in administrative support, sales, customer support, Care support, Operations and other Responsibilities.

HIGHLIGHTS OF QUALIFICATIONS

Over 10 years of expertise in legal practice

Over 5 years of extensive Administrative and Managerial experience in different capacities.

Demonstrated aptitude for developing new skills.

Readily developing rapport with other working colleagues professionally.

Relate well to people from variety of cultures and socio-economic conditions.

Strong analytical skills and easily assess condition and implements appropriate intervention.

Proven record of reliability and responsibility.

Possess special sensibility to meeting diverse situations in varied situation.

Resourceful in completing projects, ability to multi task effectively.

Dedicated individual; reputation for consistently going beyond what is required.

AREAS OF EXPERTISE

Employment and Labour Law

Managerial Skills

Logistics

Technical Operations

Office Administration

Procurement and Purchasing

Monitoring and Invigilation

Sales

MS Word and Excel

SKILLS

Business Acumen: Effective Communication, Time management, Strategic thinking and planning, Excellent negotiation, and Problem-solving skill, Detail-oriented

CRM Software: Zendesk, Microsoft teams, Slack, Bamboo, Beehive, Trello.

Business Intelligence: MS Excel, Tableau, MS Visio

Work Experience

1.Administrative and Customer Support Specialist

Funmi Quadri and CO Chambers November 2012 – January 2023

Responded to customer inquiries and provided support to resolve issues in a timely manner.

Trained new customer service representatives on company policies and procedures.

Maintained accurate records of customer interactions and transactions.

Consistently exceeded performance targets and received recognition for excellent customer service.

2. Administrative Officer Dec 2009- August 2012

K.O Kejimco Company Ltd

I handle office tasks, such as filing, generating reports and presentations, setting up meetings, and reordering supplies.

Prepare communications, such as memos, emails, invoices, reports, receipts and other correspondence.

Dealing with enquiries and complaints from members of the public both in person, by phone, and by email;

Consulting with residents, community groups, assemblymen, housing associations, and traders' associations about plumbing and building management issues;

Identifying prevailing problems and providing appropriate solutions;

Procuring and purchasing plumbing and building materials.

And any other duty assigned to me.

3. Housekeeping and Laundry Assistant

Olive Variety Hotel and Suits August 2006- October 2009

Serving meals to residents

cleaning dining room after meals

dishwashing

Sorting, laundry and Ironing of cloths

preparing snacks

Working as a part of our team in order to maintain a clean, healthy environment for our clients

Providing individualized service to each client, ensuring they meet or exceed their expectations

Ensuring client confidentiality stays enforced

housekeeping duties, cleaning resident rooms, hallways.

Any other duties as may be assigned by the Manager.

CERTIFICATIONS

a.Food Handler Safe check Advanced Food Safety Certification (Cert No 72876320) March 2023

b.National CPR Foundation (Cert. NO AF5BCED) Jan. 2023

CPR/AED/First Aid (Adult/Child/Infant/Choking)

AED/Injury & Universal Precautions

c.Project Management 2013

Education

Post Baccalaureate Diploma Business Management 2023

Cape Breton University

Bachelor of Art 2012

University of Lagos

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