Patient Representative Call Center
Resume:
Jayle Alex
************@*****.***
Work Experience
Patient Billing Advocate
Inogen - Richardson, TX
May 2015 to March 2016
Handled all billing claims via electronic or paper to Medicare, Medicaid, and Private Insurance payers are being submitted accurately and timely manner
• Processed Medical Claims and Post Payments
• Handled all billing questions; took payments over phone, and assisted with understanding ones account with Inogen
• Followed all HIPAA guidelines
• Ability to handle 100+ plus calls and maintain an upbeat, positive attitude while communicating with the patients Referral Coordinator
InGenesis Staffing- UTSouthwestern - Dallas, TX
July 2019 to Present
• Processed all referral electronically; through Leading Reach
• Schedules patient appointments based on clinical protocols and knowledge regarding services provided in all clinical areas.
• Maintains patient confidentiality in accordance with university and department policy. • Utilizes the computer system to document detailed patient information in the patient and physician telephone encounter regarding the reason for appointment request, symptoms or diagnosis, and purpose of visit with clinic.
• Works closely with community physician offices to send out referrals for patients. Patient Representative
Care Now - Richardson, TX
January 2013 to March 2015
Worked at a reception desk, answered phones, greeted and communicated with patients and providers.
• Scheduling, canceling, and rescheduling patient appointments.
• Checking in patients and properly documenting registration.
• Insurance verification and verification of patient demographics.
• Filing and retrieving all medical records/files.
• Collecting co-pays and cash from patients, getting authorization on credit cards. • Entering charges, payments, and balancing the day in the computer. Referral Coordinator
Healthpoint LLC - Dallas, TX
April 2017 to June 2019
office communications liaison for medical vendors, hospital registrars, imaging facilities, and medical specialists
• Created and referred patients to specialty and diagnostic imaging hospitals depending on insurance availability
• Obtained information about clients' medical history, drug history, complaints and allergies • Generated charts for new patients/updated chart for existing patients
• Use of Aria and EMR to facilitate referral process, improved tracking method and implemented new referral process
•Informed and answered patient concerns in regards to referral requirements, documents and specialty facility options.
• Answered multiple phone lines, directed calls to the appropriate destination ; manage and maintain office voicemail; other office duties asked of me
-Scheduling for Hematology and Oncology
Education
High school or equivalent
Columbus High school
August 2008 to June 2011
Skills
• EMR
Assessments
Scheduling — Proficient
December 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Attention to detail — Familiar
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Familiar
Work style: Conscientiousness — Highly Proficient
January 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Call center customer service — Completed
December 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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