OGHO ORUMA

*** **** ****** **. #***

Boston, MA 02118

617-***-**** (Phone)

Email: advw3e@r.postjobfree.com

EDUCATION:

University of Massachusetts Amherst, Amherst, MA

Major: Entertainment and Promotions Management

(BDIC: Bachelor’s Degree with Individual Concentration) May 2004

RELATED EXPERIENCE:

Uber Driver Boston, MA Mar 2020 – Present

Provided rides requested

Elite Services Boston, MA Feb 2019 – Jun 2020

Residential Concierge (Location Supervisor)

Create a luxury environment exceeding expectations in genuine hospitality

Greet all residents and guests confidently and cordially upon entering & exiting the property

Maintain all applicable logs, updates, files, and relevant computer or paper log systems relevant to building operations

Maintain accurate records of incoming and outgoing packages and deliveries

Monitor elevator and lobby access for moves and large deliveries

Monitor security systems and cameras; maintain a general awareness of entire property

Check email communications regularly throughout shift

Communicate residents concerns to property management and Elite Services Management

Facilitate maintenance requests as required

Follow emergency procedures as directed in property manual

Maintain additional duties and responsibilities as assigned

TripAdvisor

Product Setup Specialist -Bokun Boston, MA Mar 2019 – May 2019

Completed timely and accurate product-set up tasks on behalf of new or existing clients

Input all product offerings for the client (information such as types of tour and tour descriptions, calendar availability, price of tour, subscription options, pictures, setting capacity limits, etc.)

Facilitated the connection between Viator platform and Bokun software

Helped to identify areas for improvement in the user workflow

Identified and resolve errors during product set-up and post Viator API mapping

Utilized Salesforce to manage and prioritize casework

Responsible for the timely communication of case progress to the customer facing teams

Collaborated and communicated effectively with customer facing teams to work on product set up

Interacted with customers via our chat platform (intercom)

Provided feedback on product specifications and QA new features

Trip Advisor Boston, MA December 2018 – Jan 2019

Customer Finance

Managed customer list, in an Excel/Google Sheet document

Followed billing correction process from the Accounting & Operations team

Used Zuora Accounting System to process billing corrections and refunds for customers

Forwarded refund rejections to the Sales team for follow up

Uber Driver Boston, MA July 2016 – October 2018

Provided rides requested

Neighborhood Health Plan Boston, MA October 2014 – Nov 2015

Clinical Integration and Informatics Specialist

Assisted with system building, maintenance, testing and upgrades for disease management software platforms

Built and developed reports to capture and display data via care manager requests

Built and modified letter templates that auto populate care manager and member information

Developed educational and training materials for collaborative initiatives with participating Community Health Centers

Set up and ran webinars to demonstrate dashboard automation and clinical cube development

Researched and provided member identification data for data analysis requests

Provided daily operations support for internal systems such as: CCA, Inter-Qual, & CERME

Provided administrative support for all disease management programs

Neighborhood Health Plan Boston, MA May 2012 – October 2014

Lead Clinical Support Coordinator

Provided logistical and academic support for the disease management team within the clinical department

Responsible for running monthly, biweekly, & weekly reports for data tracking, analysis, and reporting

Triaged and managed the 24hr nurse advice line on a daily basis

Generated and prepared member contact lists for care mangers to outreach via phone or mail

QC NHP service vendors for accuracy and efficiency

Served as the primary liaison between NHP and HVMA for receiving and initiating referrals

Responsible for navigating multiple systems in order to resolve clinical and care manger issues

Managed our clinical departments internal website (SharePoint) grant access, manage permissions, create web pages / parts, & trouble shoot

Learned any new software program implementation with the intention of being a super user

Responsibilities also included timekeeping for over 30 employees within the clinical department

Served as the primary trainer for newly hired Clinical Support Coordinators on the daily operations and best practices, this would include the creation or updating of new training materials

Worked independently and with a team on daily operations and office work

Neighborhood Health Plan Boston, MA June 2007 – May 2012

Customer Care Coordinator

Served as the primary liaison for all members, providers and prospective members regarding benefits, claims resolution, pharmacy issues, eligibility, material fulfillment, premium rates, provider contracting, policies and procedures

Navigated multiple systems in order to resolve member and provider issues

Accurately logged all member and provider inquiries into eligibility database

Responsible for understanding the distinction between various lines of business (MassHealth, Commercial and Non-Group)

Delivered consistent and value-added services to members and health care providers

Trained new employees and temps on the daily operations and best practices

National Defense University-Africa Center for Strategic Studies Washington, DC September 2004 - July 2005

Academic Support Staff (Department of Defense)

Provided logistical and academic support for multiple government based seminars with a focus on African Issues

Managed daily set up, administered PowerPoint, audio, and visual support for each seminar

Disseminated daily schedules, administrative information, and course updates to faculty and staff

Worked independently and with a team on daily operations and office work

Phone correspondence with Government, Embassy, and Military institutions

University of Massachusetts Amherst-Enrollment Services Amherst, MA October 2001 - May 2004

Cultural Center Event Coordinator

Organized and coordinated forums, conferences, seminars, lecture series and networking events for student body and community groups

Supervised student event staff and contracted employees

Prepared payroll and weekly work schedules for all staff

Reviewed and negotiated vendor proposals and contracts

Prepared and disseminated promotional materials and press releases for community and campus wide events

Prepared customers service modules and training for staff and clients

Supervised security and assisted campus police in safety policies and procedures

SKILLS: Microsoft Word, Excel, PowerPoint, Outlook, Adobe PDF, Data CD Creation, Report Builder, Template Builder

KEY COMPETENCIES: Training, Power Point Presentations, Public Speaking, Event Coordination, Research

WORK EXPERIENCE continued:

University of Massachusetts Amherst-Office of Financial Aid Service Amherst, MA June 2002 - May 2004

Financial Aid Counselor

Provided customer service and counseled students and parents on financial procedures and status

Staffed financial aid phone lines: answered questions and provided information on various types of aid, personal financial circumstances and calculated student fees and balances

Directed phone calls to various departments within the University

Assisted in the processing of students financial aid packages: grants, loans, scholarships and other aid sources

Filed, mailings and archiving financial aid packages and student records

Massachusetts General Hospital-Mass General Medical Group Boston, MA January 2000 - August 2001

Administrative Assistant II/ In-take Specialist

Staffed help desk and patient in-take phone lines

Maintained doctor’s calendar and appointment schedule

Scheduled patient appointments, referrals and follow-up visits

Called in prescriptions and coordinated with pharmacists and verified insurance coverage

Filed, patient charts, created new charts and ordered medical records

Processed ‘‘walk-ins” and new patient referrals

Coordinated with floor nurses on medications and in-office procedures

VOLUNTEER EXPERIENCE:

Men’s Resource Center Amherst, MA January 2002 - June 2003

Teen Mentor

Mentored high school students on education, peer pressure, and social issues

Assisted and participated with students in homework, personal problems, and group activities

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