Administrative Assistant Event Staff
Resume:
OGHO ORUMA
Boston, MA 02118
617-***-**** (Phone)
Email: *********@*****.***
EDUCATION:
University of Massachusetts Amherst, Amherst, MA
Major: Entertainment and Promotions Management
(BDIC: Bachelor’s Degree with Individual Concentration) May 2004
RELATED EXPERIENCE:
Uber Driver Boston, MA Mar 2020 – Present
Provided rides requested
Elite Services Boston, MA Feb 2019 – Jun 2020
Residential Concierge (Location Supervisor)
Create a luxury environment exceeding expectations in genuine hospitality
Greet all residents and guests confidently and cordially upon entering & exiting the property
Maintain all applicable logs, updates, files, and relevant computer or paper log systems relevant to building operations
Maintain accurate records of incoming and outgoing packages and deliveries
Monitor elevator and lobby access for moves and large deliveries
Monitor security systems and cameras; maintain a general awareness of entire property
Check email communications regularly throughout shift
Communicate residents concerns to property management and Elite Services Management
Facilitate maintenance requests as required
Follow emergency procedures as directed in property manual
Maintain additional duties and responsibilities as assigned
TripAdvisor
Product Setup Specialist -Bokun Boston, MA Mar 2019 – May 2019
Completed timely and accurate product-set up tasks on behalf of new or existing clients
Input all product offerings for the client (information such as types of tour and tour descriptions, calendar availability, price of tour, subscription options, pictures, setting capacity limits, etc.)
Facilitated the connection between Viator platform and Bokun software
Helped to identify areas for improvement in the user workflow
Identified and resolve errors during product set-up and post Viator API mapping
Utilized Salesforce to manage and prioritize casework
Responsible for the timely communication of case progress to the customer facing teams
Collaborated and communicated effectively with customer facing teams to work on product set up
Interacted with customers via our chat platform (intercom)
Provided feedback on product specifications and QA new features
Trip Advisor Boston, MA December 2018 – Jan 2019
Customer Finance
Managed customer list, in an Excel/Google Sheet document
Followed billing correction process from the Accounting & Operations team
Used Zuora Accounting System to process billing corrections and refunds for customers
Forwarded refund rejections to the Sales team for follow up
Uber Driver Boston, MA July 2016 – October 2018
Provided rides requested
Neighborhood Health Plan Boston, MA October 2014 – Nov 2015
Clinical Integration and Informatics Specialist
Assisted with system building, maintenance, testing and upgrades for disease management software platforms
Built and developed reports to capture and display data via care manager requests
Built and modified letter templates that auto populate care manager and member information
Developed educational and training materials for collaborative initiatives with participating Community Health Centers
Set up and ran webinars to demonstrate dashboard automation and clinical cube development
Researched and provided member identification data for data analysis requests
Provided daily operations support for internal systems such as: CCA, Inter-Qual, & CERME
Provided administrative support for all disease management programs
Neighborhood Health Plan Boston, MA May 2012 – October 2014
Lead Clinical Support Coordinator
Provided logistical and academic support for the disease management team within the clinical department
Responsible for running monthly, biweekly, & weekly reports for data tracking, analysis, and reporting
Triaged and managed the 24hr nurse advice line on a daily basis
Generated and prepared member contact lists for care mangers to outreach via phone or mail
QC NHP service vendors for accuracy and efficiency
Served as the primary liaison between NHP and HVMA for receiving and initiating referrals
Responsible for navigating multiple systems in order to resolve clinical and care manger issues
Managed our clinical departments internal website (SharePoint) grant access, manage permissions, create web pages / parts, & trouble shoot
Learned any new software program implementation with the intention of being a super user
Responsibilities also included timekeeping for over 30 employees within the clinical department
Served as the primary trainer for newly hired Clinical Support Coordinators on the daily operations and best practices, this would include the creation or updating of new training materials
Worked independently and with a team on daily operations and office work
Neighborhood Health Plan Boston, MA June 2007 – May 2012
Customer Care Coordinator
Served as the primary liaison for all members, providers and prospective members regarding benefits, claims resolution, pharmacy issues, eligibility, material fulfillment, premium rates, provider contracting, policies and procedures
Navigated multiple systems in order to resolve member and provider issues
Accurately logged all member and provider inquiries into eligibility database
Responsible for understanding the distinction between various lines of business (MassHealth, Commercial and Non-Group)
Delivered consistent and value-added services to members and health care providers
Trained new employees and temps on the daily operations and best practices
National Defense University-Africa Center for Strategic Studies Washington, DC September 2004 - July 2005
Academic Support Staff (Department of Defense)
Provided logistical and academic support for multiple government based seminars with a focus on African Issues
Managed daily set up, administered PowerPoint, audio, and visual support for each seminar
Disseminated daily schedules, administrative information, and course updates to faculty and staff
Worked independently and with a team on daily operations and office work
Phone correspondence with Government, Embassy, and Military institutions
University of Massachusetts Amherst-Enrollment Services Amherst, MA October 2001 - May 2004
Cultural Center Event Coordinator
Organized and coordinated forums, conferences, seminars, lecture series and networking events for student body and community groups
Supervised student event staff and contracted employees
Prepared payroll and weekly work schedules for all staff
Reviewed and negotiated vendor proposals and contracts
Prepared and disseminated promotional materials and press releases for community and campus wide events
Prepared customers service modules and training for staff and clients
Supervised security and assisted campus police in safety policies and procedures
SKILLS: Microsoft Word, Excel, PowerPoint, Outlook, Adobe PDF, Data CD Creation, Report Builder, Template Builder
KEY COMPETENCIES: Training, Power Point Presentations, Public Speaking, Event Coordination, Research
WORK EXPERIENCE continued:
University of Massachusetts Amherst-Office of Financial Aid Service Amherst, MA June 2002 - May 2004
Financial Aid Counselor
Provided customer service and counseled students and parents on financial procedures and status
Staffed financial aid phone lines: answered questions and provided information on various types of aid, personal financial circumstances and calculated student fees and balances
Directed phone calls to various departments within the University
Assisted in the processing of students financial aid packages: grants, loans, scholarships and other aid sources
Filed, mailings and archiving financial aid packages and student records
Massachusetts General Hospital-Mass General Medical Group Boston, MA January 2000 - August 2001
Administrative Assistant II/ In-take Specialist
Staffed help desk and patient in-take phone lines
Maintained doctor’s calendar and appointment schedule
Scheduled patient appointments, referrals and follow-up visits
Called in prescriptions and coordinated with pharmacists and verified insurance coverage
Filed, patient charts, created new charts and ordered medical records
Processed ‘‘walk-ins” and new patient referrals
Coordinated with floor nurses on medications and in-office procedures
VOLUNTEER EXPERIENCE:
Men’s Resource Center Amherst, MA January 2002 - June 2003
Teen Mentor
Mentored high school students on education, peer pressure, and social issues
Assisted and participated with students in homework, personal problems, and group activities
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