Customer Service Csr
Resume:
ANGELA M. FOX
Dayton, Ohio *****
CAREER FOCUS
A professional position where I may be able to share knowledge, grow and continually learn in a professional environment and be a positive asset to a prospective company. PROFESSIONAL PROFILE
10 years sales experience which includes 4 years of medical product sales and services, 4 years of packaging materials and equipment, and 1 year of capital equipment sales and industrial, commercial and residential products sales. TECHNICAL SKILLS
Excellent grasp of the marketing and sales of smaller commodity items, HIM services and software and high dollar capital equipment. Possess great organizational skills and time management skills, as well as professional experience with large corporations, GOP buying groups and healthcare systems. Knowledge of MS office applications. Administrative and educational experience as well. BANKING/ CUSTOMER SERVICE SKILLS
Experience in Customer Service and banking/ finance was promoted from CSR 1 to a CSR 2. In charge of answering customer questions regarding finance and reconciliation with accounts and loans. Experience with multiple CRM systems along with mastering online HIM systems. Salesforce.com experience. Love learning new technical systems and working effectively within the position applying current and new knowledge to the financial aspect of the job while interacting with people. SALES AND BUSINESS EXPERIENCE
BRT EXTRUSIONS September 2022-December 2022 Remote sales position, responsible for growing national sales as an outside sales professional. Responsibilities included contacting potential clients in the United States to converse and get specifications. Once qualified, then a nondisclosure was formulated and signed. Worked with the production team to formulate a production plan that was designed to match the schematics and possible production of parts needed to create a fast turnaround, quality and cost effective aluminum extrusion supplier. Successfully signed 17-20 new clients in the time employed. Offering a bonus incentive. TAMCO USA June 2022-September 2022 Midwest sales representative covering the territory of Ohio, Indiana and Michigan. Professionally service accounts for Tamco, an industrial lighting manufacturer and distributor of RPP, F4P and Centaur products for the commercial and industrial markets. Actively saw and participated in a factory tour showing the stamping, design and quality process of our products. I successfully managed the 30 branches within my territory and offered support through the management of insourced products they carried at their stores of Tamco products. Interacted with all branch members and made sure questions about stock and new orders were verified with the home office in Florida. Customer Feedback Got a shoutout on my follow up time from a CES branch! #1 territory in my region. TEKION Contract
Contract position as a Digital Implementation Specialist working the CRM cloud-based GM module that will be implemented into automotive dealerships across the country. Learning and applying various CRM applications for the back-end software to assist with Go Lives.
SCANNING PENS INCORPORATED January 2021-December 2021 Inside Sales Assistant successfully making outbound calls, sending online marketing emails, and developed relationships while selling our educational technology products that assist students.
Initially worked all over the Midwest and then territory was Ohio, Indiana, and Pennsylvania calling on and working with schools and universities selling our ed tech products to assist with reading.
#2 Sales Rep for several months and received commissions on products tried and webinars set. Along with that trained 2 new incoming sales reps. 2
MONTGOMERY COUNTY EDUCATIONAL SERVICE CENTER
November 2016- July 2019
PRN Administrative position working directly for all necessary facets of the educational service center.
Worked in multiple facilities, including the administrative offices, Regional Center, and the special needs schools.
incoming phone calls and directed calls to appropriate departments or persons, filing, mailing, human resource projects, special educational projects, and developing relationships with all staff at various facilities. CBAY SYSTEMS November 2004-December 2008 Successfully sold healthcare information solutions to residency clinics, medical facilities, physician practices and hospital healthcare systems while establishing new Ohio territory. Effectively interact and consult with all necessary staff of each medical office including administration, physicians, nurses, Health Information, and IT. Maximize potential of Ohio territory by cold calling, presenting healthcare records management software, providing cost analysis for potential clients, negotiating HIM contracts, and building long term relationships with corporate hospital systems, office Implement software at client site, provide complete training to Physicians and staff on the HIM software and hardware along with providing current client account management.
Actively participate in Ohio trade shows which include the OHIMA show and local OMGMA.
Chairman’s Club Award 100% of quota all of 2005. Recognized by management as a top producer. Client retention 95%. Increased sales 60% in 2006. Continued success in building new territory. Excellent referral rate from current clients. Instrumental in signing a large healthcare system, hospital account in 2007. Number 2 sales rep. BGR INCORPORATED July 2000- October 2004 Accomplished sales of distributor-based packaging products and materials to the manufacturing, health care and automotive industry.
Responsible for extensive product knowledge, preparing product cost analysis and conducting product demonstrations.
Extensive cold calling and prospecting in Ohio territory. Home based office to maximize effectiveness of sales and service to Northern territory.
3
Sales Performance Increased annual sales 40% in 2003. Built Northern Ohio territory. Obtained new accounts through territory relationships, cold calls, and on-site appointments.
EDUCATION Business Administration, Real estate certificate INTEREST & ACTIVITIES:, Running, Hiking, Reading, Past School Volunteer, Ambassador, Music, Photography, Modeling, Digital Media, Digital Tik Tok Moderator and advisor to famous artists.
4
Contact this candidate