Call Center Customer Service

Donn Heck

# 317-***-****, **** Racquetball Way, # B, Indianapolis, IN 46260 **********@*****.***

Experienced professional in telesales, telemarketing debt collections, sales, marketing, & customer service. Successfully served businesses for many years & have consistently been a top producer. Have talents & work ethic to excel in the business environment, able to multitask. Flexible and accustomed to working in a deadline-focused, fast-paced environment. Ability to effectively work with other team members. Experienced in all payment policies and procedures. Business-to-business & business-to-consumer experience.

Qualifications

●Extensive customer service experience • Professional phone etiquette

●Proficient in computer skills • Ability to think outside the box

●Microsoft Office Excel MS word • Maximize lead potential

●15 plus years of telemarketing. • Excellent attendance

●Debt Collections Specialist • Problem solving to achieve positive result

Career Summary

Kittles Indianapolis, IN 6-2020 to 3-2023

Customer Service Specialist

Inbound & Outbound call center for furniture deliveries in Indiana

Set delivery date & time directly with the customers

Handle all problems that may arise with deliveries & shipment

FedEx Federal Express Indianapolis 9-2020 to 12-2020

Sorter

Holiday help Sort FedEx Package off conveyor belt

Perfect Attendance

Gannett Publications - USA Today Indianapolis, IN 7-2015 – 9-2020

Inbound Outbound Customer Service Rep

Inbound & Outbound call center to complete & update all customers’ needs

Activate accounts for all of Gannett Publications

Collect balance due on credit cards and check by phone

Xerox Corp Anderson, IN 1-2012 – 7-2015

Customer Care Specialist

Inbound national call center for Verizon wireless cell phone customers

Billing, collections expert explanation of all line charges & credits applied when needed

Device expert trouble shooting of all devices & activation of all devices

PCA Security Indianapolis, IN 2-2008 – 1-2012

Security Consultant Sales Representative

Sold security systems & surveillance cameras/DVR direct to business owners & homeowners

Top Producer, traveled 20 states Midwest, region, USA

Secured new & follow up appointment via telephone with potential customers

IMC Funding Indianapolis, IN 4-2003 – 1-2008

Mortgage Customer Service

Inbound & Outbound call center for loan origination

Accepting & gathering all confidential information & data

Analyze calls to ensure proper action and maintain routine transactions

Education

Indiana State University, Terre Haute, IN, 102 Credit Hours towards BS Business & Philosophy

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