Lead Housekeeper Executive

Location:

Salary:

55,000-80,000

Posted:

March 14, 2023

KARLA IZAGUIRRE

Skills

Languages: English & Spanish

Certifications: CPR Certified

Software’s: Microsoft Software, Kronos, PMS, Birch street

Experience

JW Marriott Houston Galleria

Housekeeping Supervisor / March 2015 – July 2022

• Manager on Duty in absence of Executive Housekeeper.

• Direct a department of 40 associates, including 3 supervisors. •

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JW Marriott Houston Galleria

Lead Housekeeper / February 2014 – March 2015

• Supervised daily housekeeping and laundry functions

• Ensured all rooms and public areas are cleaned to company and brand standards

• Created a good work environment that promotes teamwork, mutual respect, and employee satisfaction

and properly utilizes performances feedback, recognition, training, and adherence to company policies,

legal requirements and collective bargaining agreements.

• Inspected all check outs and arrivals on a daily basis to ensure Guest Room Attendants are conforming to

sanitation requirements of health laws and standards set by the company.

• Maintained records including repairs needed, lost and found items, and quality of work completed by

employees.

• Resolved guest complaints in a timely manner.

Direct Housekeeping, Laundry and public space cleaning functions of the Hotel

Interview, hire, schedule, train, evaluate and promote Room Attendants, Housemen and Supervisors.

Maintain payroll budget and productivity within plan and scheduled to occupancy levels and overall

business conditions of the hotel.

Administer Hotel’s lost and found program including training of staff in all components of lost and

found procedures.

Conduct scheduled inventories of Housekeeping supplies and linen

Conduct regular daily walks through inspections of all areas; make note of discrepancies assign

abatements and follow-up for completion.

Respond to less than satisfactory guest comments regarding housekeeping or cleanliness related