Sales Associate Customer Service

DiAsiah Fuller

Fort Washington, MD ***** 240-***-**** *********@******.***

CUSTOMER SERVICE LEAD CLIENT SERVICES LEAD SALES ASSOCIATE

Customer Service professional with experience working in fast paced environments, managing day-to-day operations in retail sales and be persuasive, confident, and maintain composure. Recognized as top sales associate which resulted in promotion to Lead Sales Associate. Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets and reducing losses. Adept at exercising sound judgement, executing problem solving techniques and making independent decisions. Strong ability in effectively coaching, developing and supervising employees.

AREAS OF EXPERTISE

Advanced proficiency in (MS Excel, PowerPoint, Word), Workday, Kronos, Office Management, Operations, Staff Training and Supervision, Order and Transaction Processing, Records Maintenance, Customer Service, Operations Management, Sales

PROFESSIONAL EXPERIENCE

LEAD SALES ASSOCIATE

CALVIN KLEIN 07/2021-Present

•Greet customers and helped with product questions, selections, and purchases including in-store and e-service transactions

•Train new associates cash register responsibilities to include handling consumers' purchases and balancing cash register

•Manage efficient cash register operations, including scanning items, processing payments and issuing receipts

•Replenish sales floor merchandise and organized shelves, racks and bins for optimal appearance

•Met and exceed upsell goals by highlighting target merchandise with strategic promotional approaches

•Stock merchandise each week/month, clearly labeling items, arranging according to size or color and preparing attractive displays

•Help customer’s complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

•Train new associates on cash register operations including opening, conducting customer transactions and balancing drawer

•Manage promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms

•Issue receipts and processed refunds, credits, or exchanges

•Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

Leadership: Leads employees, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination. Leads special projects and provides project reports as required.

Customer Service: Being culturally adaptive, understanding the customers' needs. Maintain an excellent performance in customer service relations. Brings excellent relationship and communication skills.

CLIENT SERVICES ASSOCIATE

PRECISE BEAUTY 02/2021-Present

•Provide guests with exceptional customer service by being the subject matter expert on all products, services, in-store promotions, local community events

•Promote the guest experience journey and a culture that consistently delivers the company guest brand experience

•Greet visitors, answering telephones, and guiding clients and their service rooms

•Answering questions regarding products and services, including educating clients on beauty services

•Route incoming and outgoing inquiries to the correct resource providing great customer service

•Process transactions (cash and credit cards) and issue receipts

SALES ASSOCIATE

old navy 12/2020-08/2021

•Operated a cash register for cash, check and credit card transactions with 100% accuracy

•Maintained knowledge of merchandise and answers customer is questions courteously and promptly

•Kept floor merchandise neat and orderly (racks, shelves, bins, and hangers) and assists customers with purchase selections

•Provided feedback to the Store Manager on associate performance and communicates associate relations issues to Store Manager for follow up

•Assisted with merchandising duties to include pricing, stocking and keeping the store organized

•Stocked and replenished merchandise according to store merchandising layouts

•Cleaned and organized the store, including the checkout desk and displays

•Completed all point of sale opening and closing procedures, including counting the contents of the cash register

•Handled all customer relations issues in a gracious manner and in accordance with company policies

•Shared best practices for sales and customer service with other team members to help improve the store's efficiency

•Resolved all customer complaints in a professional manner while prioritizing customer satisfaction

EDUCATION

HIGH SCHOOL DIPLOMA (May 2022)

CROSSLAND HIGH SCHOOL

NATIONAL HONOR SOCIETY (2021- Present)

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