Scrum Master Chain Analyst

Iswarya Lakshmi, Bachelor of Information Technology, PMP

732-***-**** *************@******.***

Supply Chain Analyst/Project Manager/ Scrum Master Dynamic and highly accomplished project/program management professional with over 12 years of hands on and leadership experience showcased across multiple industries such as financial services, insurance, hospitality, and government segments. Credentials include Project Management Professional (PMP) certifications. Subject matter expert in a wide range of methodologies/frameworks such as Agile, Scrum and Waterfall. Excels at building, training, and leading high-performance project teams often dispersed remotely as well as designing the structures and protocols for major Project Management Offices (PMO). Employs a customer & stakeholder focused Total Quality Management (TQM) approach that ensures satisfaction and continually delivers an exceptional return on investment. Seeking a leadership opportunity with a future facing company that values a diverse skillset and wide-ranging expertise that can significantly impact organizational success and growth.

Waterfall Principles

Software Development Life Cycle

Change/Release Management

Root Cause Analysis

Agile/ Scrum

Subsystem/Integration/System

Testing/User Acceptance Testing

Planview/ Clarity

Requirements Analysis

Strategic Planning Execution

Risk Management/Mitigation

Product Management

Vendor Management

Incident, Reliability, Availability,

Maintainability Testing and

Management

Process Design/Improvement

Team Building & Leadership

Cross-Functional Collaboration

ITIL Principles

PROFESSIONAL EXPERIENCE

IQ Consulting, Chennai, USA New Jersey Mar 2016-Till date Project Manager / Scrum Master /Operations Manager Developed and completed numerous projects while expertly prioritizing project budgets up to and exceeding 500 K. Directed project teams, consultants, and vendors for each initiative and served in a vital mentor role for the IT team including all developers and testers. Work with Vendor and Ops to spec and buildout environment.

Projects Portfolio at IQ Consulting

Role: Service Operations Manager / Scrum master April 2022-Till date Atlanta, Chicago

• Managed on-premises, collocated and cloud IT infrastructure and services.

• Monitoring strategy and tools owner – SolarWinds, App Dynamic, Dynatrace, Site24x7, among others

• Worked with business stakeholders to ensure IT services met all business requirements remaining within budget.

• Created project plans and technical documentation, scheduled internal & vendor meetings, allocated resources, tracked budgets, and drove projects to completion.

• Encouraged continuous integration among IT Operations and Delivery teams, whether through tools or meetings, to ensure both areas are heading to the same direction.

• Supported multiple business critical activities, as billing, financial closing, audits and releases to Production.

• Managing an IT Operations team of 10+ resources

Iswarya Lakshmi, PMP

732-***-**** *************@******.***

Role: Project Manager and Scrum Master (March 2016 -March 2022 from Chennai, India) Project: Platform Migration Legacy to Global Business Platform for a large Telecom 3PL / 4 PL logistics Infrastructure as a Service Cloud Migration (Migration of workloads from data Center to AWS Cloud) Location: Libertyville Illinois

Created and executed project plan including milestones for key activates. This COTS project required customization of rules and content for our organization and different locations, as an enterprise level tool.

Guided teams dispersed remotely across the US, South America, and the UK and supported them across all software development life cycle (SDLC) phases in achieving deliverables.

Architected and authored statements of work (SOW), vendor agreements, project plans, and other deliverables in collaboration with vendors, senior leadership, and legal entities.

Executed project change management while serving as the face of the project before the architectural and change control boards. This included software, configuration, and HW change requests.

Used root cause analysis to determine problem areas and corrective action.

Developed and delivered training to IT support teams tasked with managing and supporting end users.

Continually delivered status updates and monthly presentations to senior management and the steering group including financial reports, risk assessments & remediation efforts, progress reports, and more.

Led the project development team comprised of local and remote resources that created and implemented a cutting- edge system to accept and process partner sales data into the enterprise systems.

Orchestrated the design, build out, testing, and deliverables for the full SDLC completed on-time

Performed role of Product owner creating supporting user stories and working with team to implement.

Acted as a subject matter expert (SME) and key support resource for the business readiness team integrating a multimillion-dollar project into the existing company business model, leveraging ITIL principles.

Expertly assisted HR, Insurance Operations, and Training business segments with developing and implementing of changes to operational models necessary to facilitate the integration of new systems.

Acted as SCRUM master removing obstacles and coordinating activities and representing team at IQ Consulting.

Significantly improved the structure and performance of the by codifying the roles and processes for Project Managers.

Design and author Emergency planning for IQ Consulting. This includes official information channels, remote working, system administration, and other processes to allow operations to continue.

Used JIRA as repository for requirements, changes and scheduling of feature releases

Support UAT develop and review UAT Test cases

Reviewed, analyzed and created detailed documentation of business systems and user needs, including workflow, program functions and steps required to develop or modify application programs.

Consulted with IT Personnel to determine business, functional and technical requirements for specified applications.

Product Backlog management and Prioritizing User Stories in JIRA.

Holding daily scrum and backlog grooming/refinement.

Defining short- and long-term product vision and communicating it to the development team and the stakeholders.

Interviewing end users to gain insight into product use.

Product Demos with different stakeholders and users to get feedback for product improvement. Iswarya Lakshmi, PMP

732-***-**** *************@******.***

Define analyze and monitor key matrix for launched product/feature feed learning back into our product and learning process.

Engage with internal and external customers to refine and clarify requirements.

Collaborate with cross functional teams and communicate client’s business requirements by constructing easy to understand data and process models.

Create MMF document and subsequently break down the features into User Stories using mind mapping tool.

Perform business research, competitive analysis and gap analysis and suggested product improvisation.

User story estimation using T-shirt sizing and planning poker technique

Maintain Product Backlog in Rally/Jira by identifying MVP and non-MVP

Define “Definition of Ready” and “Definition of Done” in Program Increment (PI) planning (Scaled Agile framework)

Designed wireframes based on the requirements.

Actively involved in project scope, sprint planning and daily status reporting.

Organized chart-holding facilities and assisted in training staff. Assisted various projects from start to finish through the SDLC process.

Demonstrated modernized migration.

Demonstrated a servant leadership style and lead by example.

Engaged and motivated the team towards the common goal.

Strong interpersonal and communication and collaboration skills.

Detail oriented and result driven.

Ability to challenge the status quo and enable new ways of working.

Guided the team in their journey how to explore working concepts.

A pioneer and expert and apprentice in guarding and delivering in time working with 7+ teams, member of AGILE guild.

Started with 9 component teams ended up with 4 feature teams, still performing at the same delivery speed.

Det Norske Veritas AS, Chennai, India April 2008– September 2009 Role: Business Analyst

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

Leading ongoing reviews of business processes and developing optimization strategies.

Staying up to date on the latest process and IT advancements to automate and modernize systems.

Conducting meetings and presentations to share ideas and findings.

Performing requirements analysis.

Documenting and communicating the results of your efforts.

Effectively communicating your insights and plans to cross-functional team members and management.

Gathering critical information from meetings with various stakeholders and producing useful reports.

Working closely with clients, technicians, and managerial staff. Iswarya Lakshmi, PMP

732-***-**** *************@******.***

Providing leadership, training, coaching, and guidance to junior staff.

Allocating resources and maintaining cost efficiency.

Ensuring solutions meet business needs and requirements.

Performing user acceptance testing.

Managing projects, developing project plans, and monitoring performance.

Updating, implementing, and maintaining procedures.

Prioritizing initiatives based on business needs and requirements.

Serving as a liaison between stakeholders and users.

Managing competing resources and priorities.

Monitoring deliverables and ensuring timely completion of projects. University of Madras (Agarwal Vidyalaya), Chennai, India Sep 2003– Mar 2008 Technical Consultant

• Assisted others in development and evaluation of resource plans, market changes or other analysis that requires input from other Departments.

• Managed and executed website content updates while designing optimal user experiences.

• Created a website experience that intelligently guides users to the appropriate content.

• Monitored and improved site performance including site search, quality assurance and accessibility including adherence to legal/regulatory requirements.

• Implemented content updates and measured impact.

• Conducted complex analysis of system operations, resource evaluations and operational plans or items utilizing advanced qualitative and quantitative techniques.

• Developed and supported presenting information to leaders highlighting or recommending resource plan alternatives based on trends and conditions and other critical analytical findings

• Evaluated resource plans, market changes or other complex analysis that requires input from Legal department, Regulatory, Resource Management and/or Middle and Back Office, etc. EDUCATION & CREDENTIALS

Bachelor of Information Technology, University Of Chennai, India Certifications

Project Management Professional (PMP)

Certified Web Sphere administrator

Supply Chain Analyst (Udemy Course Completion)

STANDARD TOOLS

Microsoft

Office, Office 365, Word, Project, PowerPoint, Excel, Access, Outlook, Skype, Windows

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