Senior Administrator Operations Manager

JENNIFER

WILKINSON

East **rd Street, New York, NY 10028, 917-***-****, advw02@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated, Professional Senior Healthcare administrator with over 15 years of experience working in the medical field. Proven management of administrative, clinical and billing staff, while leading the care for patients in various out-patient care facilities. Experienced in managing regulated healthcare operations and maintaining patient confidentiality while creating a productive environment while leading others utilizing inclusion, respect and integrity for numerous healthcare professionals.

SKILLS

Customer relationsStaff managementBusiness management

Performance improvementProcess improvementWorkflow efficiency

Goal attainmentTask prioritizationTime management

EXPERIENCE

Nurse/Clinical Operations Manager

January 2021 - Current

Avicenna Cardiology New York, NY

Assessed patients and formulated tentative diagnoses while initiating treatment of patients under direct guidance and supervision of physicians.

Generated updated documentation in patient charts with laboratory and progress notes, examination results and planned treatments.

Educated patients and caregivers on medication use, disease prevention, and post-surgical care.

Recorded patients' medical history, vital statistics, personal and family history, medicatio reconciliation, and information such as test results in medical record.

Customized routine nursing tasks, including patient exams and assessments, care plan development, and medical chart management.

Revitalized protocols and policies to improve response time to address and resolve complaints regarding patient care and managed resolutions through established channels.

Prepared patients for non-Echo EKG Cardiac Stress Tests by performing baseline EKG and baseline blood pressures, as well as monitored patients cardiac tracing during EKG Treadmill Stress Tests (nonEcho) along with blood pressure monitoring during testing as well as in recovery stages.

Assisted patients with cardiac Holter monitors and educated patients and family members on appropriate recording techniques and correct cardiac sounds for Holter monitor playback.

Coordinated with physicians and other staff members to discuss patient status changes or care plan adjustments.

Assessed patient care outcomes and identified deficient areas of care.

Assisted physicians with evaluating patients with history of cardiac problems through safe, effectiv stress tests.

Protected patients throughout tests by monitoring safety and notifying physicians of notable changes. Documented vascular information such as oxygen saturation and blood pressure based on observations of ultrasound display screen.

Counseled individuals to ensure they were comfortable with procedures by decreasing any uncertainty and improved patients expectations.

Directed and conducted recruitment, hiring, and training of personnel.

Collaborated with team members to meet daily demands and handle challenging projects.

Served customers by going above-and-beyond to offer exceptional support for all needs.

Fielded numerous daily questions from administrative staff, customers, and vendors by leveraging clerical and management expertise.

Supervised administrative staff, coordinating all hiring, training, and performance management.

Senior Administrator Clinical Operations/Lead Registered Nurse December 2008 - November 2020 HCA NEUROSURGERY Austin, Texas

Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.

Identified operational strengths and weaknesses by regularly reviewing various reports/tracking sheets.

Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.

Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

Collaborated with team members to meet daily demands and handle challenging projects.

Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

Directed, supervised, and evaluated work activities of administrative, clinical and billing personnel.

Coordinated effective interdepartmental collaboration through open communication between medical staff.

Served customers by going above-and-beyond to offer exceptional support for all needs.

Achieved group medical and business goals by staying abreast of emerging models and integrating effective health care delivery strategies.

Troubleshot problems and developed successful solutions.

Directed and conducted recruitment, hiring, and training of personnel.

Accommodated expansions, changes in clinical focus, and new policies by establishing adaptable standards.

Handled staff concerns identified through personal meetings and routine rounds, developing targeted action plans to correct problems.

Worked closely with physicians, surgeons, nursing staff and office staff to deliver top-notch care within large volume outpatient surgical practice.

Improved recovery by educating patients and caregivers on proper at-home care and treatment regimens.

Organized unit schedules and assignments for optimal care delivery and coverage.

Advocated for team in facility-wide reviews and updates.

Influenced successful delivery of critical healthcare services by leveraging clinical experience and current data to thoroughly review and improve procedures.

Helped senior managers develop and improve nursing practice standards and quality requirements.

Supervised, trained, and motivated student nurses and inexperienced staff.

Developed solid relationships with staff, customers, and vendors.

Nurse/Team Leader February 2005 - November 2008

Austin NeuroDiagnostic Center Austin, Texas

Developed and implemented treatment plans for patients with various acute and chronic concerns.

Educated patients on preventive care and lifestyle choices to reduce symptoms of conditions such as diabetes and asthma.

Trained and mentored student nurses, interns, and new graduates in proper procedures and care standards.

Managed direct care of Neurology patients, including conducting assessments, tracking progress, and documenting care activities.

Modified patients' treatment plans as indicated by patients' responses and new physician orders.

Contributed to team efficiency, optimal patient flow, and accuracy in treatments by maintaining accurate and detailed reports and records.

Prepared patients for and assist with examinations, treatments, and procedures such as Lumbar Punctures, blood patch, nerve biopsies, VNS implantation, etc.

Administered medications to patients and monitor patients for reactions or side effects to quickly intervene in serious issues.

Treated patients with Neurological conditions alongside multidisciplinary team.

Enhanced patient outcomes through careful monitoring of conditions and comprehensive support.

Developed solid relationships with staff, customers, and vendors.

Collaborated with team members to meet daily demands and handle challenging projects.

Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

Helped team handle high-volume work by prioritizing tasks and organizing supplies.

Tested and recorded assessments of peripheral nerve, spinal cord, and cortical responses.

Trained technical staff, students, and healthcare team members in correct use of equipment and devices.

Prepared patients for tests by attaching and connecting electrodes.

Completed precise tests and studies to monitor neural activity, including EEGs, NCSs, and EMGs.

Determined patients' responses to stimuli by measuring visual, auditory, and somatosensory EPs.

Reassured patients and improved comfort with caring attention to details and open communication about procedures and requirements.

Supported physicians' diagnostic efforts by clearly detailing and summarizing technical data.

Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.

Registered Nurse Team Lead September 2002 - February 2005

Corridor Medical Clinic San Marcos, Texas

Helped treat patients' conditions and alleviate symptoms by administering oral, IV, and intramuscular medications.

Developed and implemented treatment plans for patients with various acute and chronic concerns.

Helped patients feel comfortable and at ease with treatments and care using culturally-appropriate strategies.

Protected patients through careful monitoring and consistent use of aseptic techniques.

Managed direct care of patients, including conducting assessments, tracking progress, and documenting care activities.

Adapted care plans based on changing patient conditions and laboratory test results.

Managed smooth patient flows into and out of unit, handling admissions and discharge paperwork.

Educated patients on preventive care and lifestyle choices to reduce symptoms of conditions being treated.

Supported post-surgical patient needs, encouraging ambulation, monitoring catheters, and handling difficult personal hygiene tasks.

Improved recovery by educating patients and caregivers on proper at-home care and treatment regimens.

Administered oxygen and managed patients' breathing issues with treatments, assistive devices, and ventilators.

Worked closely with physicians, surgeons, and nursing staff to deliver top-notch care in various specialty

units, such as Primary Care, Pain Management, Addiction and Recovery treatment, Orthopaedics, Neurology and Pediatrics.

Cared for patients' wounds and promoted recovery by dressing, cleaning, and redressing areas.

Administered medications to patients and monitor patients for reactions or side effects to quickly intervene in serious issues.

Resolved or reduced patient symptoms with intramuscular, intravenous and oral medicines.

Modified patients' treatment plans as indicated by patients' responses and new physician orders.

Enhanced patient outcomes through careful monitoring of conditions and comprehensive support.

Controlled infection risks with careful care of wounds and thorough sanitizing techniques.

Contributed to team efficiency, optimal patient flow, and accuracy in treatments by maintaining accurate and detailed reports and records.

Prepared patients for and assist with examinations, treatments, and procedures.

Stabilized patients during emergencies with first aid and life support care.

Radiology Assistant September 1998 - August 2002

Southern Ocean Medical Center Manahawkin, NJ

Collaborated with team members to meet daily demands and handle challenging projects.

Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.

Helped team handle high-volume work by prioritizing tasks and organizing supplies.

Developed solid relationships with staff, customers, and vendors.

Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.

Served customers by going above-and-beyond to offer exceptional support for all needs.

Helped patients feel comfortable and at ease with treatments and care using culturally-appropriate strategies.

Managed smooth patient flows into and out of radiology unit, handling admissions and discharge paperwork.

Increased radiology patients' comfort levels with detailed information about risks, benefits, and important factors.

Minimized patients' risks with proper use of safety protocols and proactive checks for potential complications due to individual medical histories.

EDUCATION

Bachelor's of Science in Nursing May 2002 Rutgers University, New Brunswick, NJ

Recipient Nurse Leadership Daisy Award, January 2016 HCA Neurosurgery, for creating an environment where attributes of trust, compassion, mutual respect, continued professional development and ethical behavior are modeled and supported, and Motivating staff with a shared vision and enthusiasm to achieve better outcomes for themselves and for their patients.

Nominee ANA Distinguished Direct Patient Care Award, October 2013 HCA Neurosurgery, which recognizes an individual registered nurse who provides exemplary direct patient care and contributes to the advancement of nursing practice by demonstrating a commitment to personal leadership development and serving as an inspirational role model for others

Dean's List Fall Semester 2001, Rutgers University

Dean's List Spring Semester 2001, Rutgers University

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