Cathleen Rheams

Operations Assistant - SUD Counselor

Sacramento, CA 95817

advvzi@r.postjobfree.com

+1-916-***-****

Over 20 years of experience performing clerical, administrative and Management duties:

• Staff development, supervision, and conflict resolution.

• Liaison between senior management, employees, and external clients

• Customer and client relation services.

• Account receivable/payable and payment transactions.

• Ability to work independently or in a team environment.

• Communicate clearly and concisely, both orally and in writing.

• Experience with Microsoft products (Word, Excel, Power Point, Access, Outlook) including document control and imaging software.

• Possess exceptional organizational and time management skills.

• Ability to prioritize work and handle multiple tasks concurrently.

• Utilize independent judgment and initiatives.

Authorized to work in the US for any employer

Work Experience

SUD Counselor

Sacramento Recovery House - Sacramento, CA

July 2022 to February 2023

I assist did women who were suffering from addiction, and who were living in a 90 day inpatient treatment program. Collaboration with client to help them, maintain sobriety and get their life back on track. Operations Assistant

Trainor Fairbrook Attorneys of Law - Sacramento, CA October 2021 to January 2022

• Marketing Representative for Operations Team and Attorneys.

• Compliance Officer Assistant for New Employees.

• Operations Director's Assistant.

Program Coordinator

Acara Solutions - Sacramento, CA

October 2017 to February 2021

Program Coordinator for staffing agency. Experience processing from interview to conversion to termination and everything in between. Job Fairs, On boarding, Backgrounds, payroll, Employee evaluations, Employee Incident reports, Leave of absences Etc. Loan Processor

Sierra Capital Mortgage - Folsom, CA

January 2014 to September 2017

Administrative duties related to home loans. Conventional, FHA, VA, Reverse Mortgage, Purchase, and Refinances.

Senior Administrative Legal Clerk

Placer County Sheriff's Department - Auburn, CA

1991 to 2009

I performed Legal Administrative clerical and Management tasks for the Placer Co. Sheriff's Department Jail Division. Acted as Interdepartmental Liaison relating to administrative or project support for the office in compliance with County regulations and practices. Identified training needs for departmental staff, developed

training tools, and conducted training seminars. Supervised, trained and evaluated daily productivity for assigned personal, organized assignments, determined priorities to ensure above average administrative

support was being provided to internal and external customers. Processed by-weekly payroll reports, prepared

vacation requests, and staff work schedules for 15-20 employees. Operator

Surewest Telecommunications - Roseville, CA

June 1989 to September 1991

Operator/Call Center Services

Primary responsibilities included; customer service, processing incoming and outgoing calls related to operator and directory assistance, repair requests, alarm monitoring, and wireless communication calls. Education

Some college

High school diploma in General Studies

Adelante High School - Roseville, CA

Skills

• Accounting

• Problem-solving

• Team Work

• Reliability

• Employment & labor law

• Human resources management

• Analysis skills

• Human resources

• Microsoft Office

• Leadership

• Typing

• Cash handling

• Communication skills

• Loan processing

• Microsoft Access

Certifications and Licenses

Driver's License

July 2026

Assessments

Customer focus & orientation — Proficient

April 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Spreadsheets with Microsoft Excel — Completed

September 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed

Advanced attention to detail — Completed

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Customer service manager — Completed

August 2021

Managing customer service representatives and resolving customer issues Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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