Administrative assistant
Resume:
Cathleen Rheams
Operations Assistant - SUD Counselor
Sacramento, CA 95817
***********@*****.***
Over 20 years of experience performing clerical, administrative and Management duties:
• Staff development, supervision, and conflict resolution.
• Liaison between senior management, employees, and external clients
• Customer and client relation services.
• Account receivable/payable and payment transactions.
• Ability to work independently or in a team environment.
• Communicate clearly and concisely, both orally and in writing.
• Experience with Microsoft products (Word, Excel, Power Point, Access, Outlook) including document control and imaging software.
• Possess exceptional organizational and time management skills.
• Ability to prioritize work and handle multiple tasks concurrently.
• Utilize independent judgment and initiatives.
Authorized to work in the US for any employer
Work Experience
SUD Counselor
Sacramento Recovery House - Sacramento, CA
July 2022 to February 2023
I assist did women who were suffering from addiction, and who were living in a 90 day inpatient treatment program. Collaboration with client to help them, maintain sobriety and get their life back on track. Operations Assistant
Trainor Fairbrook Attorneys of Law - Sacramento, CA October 2021 to January 2022
• Marketing Representative for Operations Team and Attorneys.
• Compliance Officer Assistant for New Employees.
• Operations Director's Assistant.
Program Coordinator
Acara Solutions - Sacramento, CA
October 2017 to February 2021
Program Coordinator for staffing agency. Experience processing from interview to conversion to termination and everything in between. Job Fairs, On boarding, Backgrounds, payroll, Employee evaluations, Employee Incident reports, Leave of absences Etc. Loan Processor
Sierra Capital Mortgage - Folsom, CA
January 2014 to September 2017
Administrative duties related to home loans. Conventional, FHA, VA, Reverse Mortgage, Purchase, and Refinances.
Senior Administrative Legal Clerk
Placer County Sheriff's Department - Auburn, CA
1991 to 2009
I performed Legal Administrative clerical and Management tasks for the Placer Co. Sheriff's Department Jail Division. Acted as Interdepartmental Liaison relating to administrative or project support for the office in compliance with County regulations and practices. Identified training needs for departmental staff, developed
training tools, and conducted training seminars. Supervised, trained and evaluated daily productivity for assigned personal, organized assignments, determined priorities to ensure above average administrative
support was being provided to internal and external customers. Processed by-weekly payroll reports, prepared
vacation requests, and staff work schedules for 15-20 employees. Operator
Surewest Telecommunications - Roseville, CA
June 1989 to September 1991
Operator/Call Center Services
Primary responsibilities included; customer service, processing incoming and outgoing calls related to operator and directory assistance, repair requests, alarm monitoring, and wireless communication calls. Education
Some college
High school diploma in General Studies
Adelante High School - Roseville, CA
Skills
• Accounting
• Problem-solving
• Team Work
• Reliability
• Employment & labor law
• Human resources management
• Analysis skills
• Human resources
• Microsoft Office
• Leadership
• Typing
• Cash handling
• Communication skills
• Loan processing
• Microsoft Access
Certifications and Licenses
Driver's License
July 2026
Assessments
Customer focus & orientation — Proficient
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Spreadsheets with Microsoft Excel — Completed
September 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Advanced attention to detail — Completed
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Customer service manager — Completed
August 2021
Managing customer service representatives and resolving customer issues Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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