Beverage Manager General
Resume:
Redd Wilx
Sarasota, FL
*********@***.***
Beverage Manager
Lido Beach Resort / Drift Kitchen & Bar March 2021 – Present
Reinvented service standards post Covid for Luxury Hotel Restaurant with Guest Centric Vision
All ordering and organization of Wine and Liquor while improving vendor relationships
Licensed Insurance Agent July 2020 - Present
Manager / General Manager
Crow's Nest Marina & Restaurant - Venice, FL February 2015 to May 2020
Responsible for all aspects of operations for awarded 'Best Restaurant in Venice'
Scheduling all Service Staff of 60+ FOH * Advancing service standards * Inventory and
Administrator of Wine Spectators 'Award of Excellence' * Wine List totaling 250 bottles *
Utilize Positive Mentoring to improve teamwork and foster a celebratory workplace
with full focus on Guest Satisfaction
Opening Team
Ritz Carlton - Palm Springs, CA April 2014 to September 2014
Extensive Ritz Carlton Philosophy with focus on all things 'Making a Guest for Life'
Manager / General Manager
Matchbox Food Group - Palm Springs, CA 2010 to November 2013
Total Understanding: P&L COGS * Extensive community outreach / Palm Springs Chamber of
Commerce / Palm Springs Bureau of Tourism * Event Planning: Increasing overall revenue by 20%
Aggressive inventory controls * Beverage menu engineering: Resulting in lowest and most consistent
company wide COGS * Insightful 'resort' labor management reigning labor costs into allowable budget
Food & Beverage Manager
Spa Resort Casino – Palm Springs, CA 2006 to 2009
Steakhouse - Spa Resort Casino, Palm Springs Assured Operational Standards * Redesigned wine list / system increasing sales and efficiency * Trained FOH team members * Scheduling & Labor * Operated high end player special events * Liaison to Players and Casino Management
Assistant General Manager
House of Blues - Sunset Strip 1994 to 2000
Created and Implemented service standards and procedures for a 288 seat, high volume restaurant
operation * Wrote training manuals for FOH service positions * Performed management training,
management scheduling, accountable for 75 team members * Controlled labor and COS * Budgeting and forecasting * Coordinated extensive high end, high profile, celebrity heavy special events
micros, Aloha, COMPEAT, Info Genesis, KRONOS, Word, Excel
Director of Venue Operations - Myrtle Beach
House of Blues - Sunset Strip 1997 to 1998
Facilitated Opening of multidimensional 43,000 square foot, F&B entertainment complex * Responsible for: contracts, venue licensing, human resources, workers comp issues, safety standards, health regulations * Developed multimillion dollar budget including forecasting, fixed and daily labor, COGS * Engineered menus, designed theoretical F&B, labor models * Accountable for 330 team members * Trained and guided the career growth of 13 managers
Operations Manager for the Atlanta Olympics
House of Blues – Atlanta
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