Customer Service Professional
Resume:
JANE P. HUNT
KANSAS CITY, MISSOURI
****.*******.****@*****.***
PROFESSIONAL SUMMARY
Professional Customer Service Individual – Successful day care business owner, quick thinking professional with many talents, skills, lots of transferable knowledge and valuable work experiences across several business spectrums and verticals not limited to banking. Ideally, I am coming out of retirement and I’m looking for new career opportunities to take full advantage of my high-quality customer service and developing relationships.
WORK EXPERIENCE
Direct Sales and Services, American Century Investments, Kansas City, Missouri 2005-2016
Obtained Series 6 and 63 licenses selling packaged securities and comprehensive investment programs.
Served and supported High Net Worth reps and clients with liquid assets of at least $500,000.
Advanced to Business and Retirement Services side of the house and worked with businesses, school districts, health industry employers' and employees' offering various retirement plans offerings across several categories.
Assisted HR in potential and hired employee screening and trained new candidates.
Received awards, letters of recognition from customers, peers and senior management.
Coordinated presenters from other Direct teams to enhance the quality of service.
Operations Clerk, Federal Reserve Bank, Kansas City, Missouri 1999-2005
Provided superior quality customer service via phone to individual investors and depository institutions.
Handled administrative duties sorting mail, processing payments, liaison with customers.
Extracted lockbox payments, verified data on payments and accompanying documents, processing according to customer’s detailed instructions.
Completed over 100 hours of professional training including curriculum required to earn the Customer Service Professional I certification.
Organized department-wide and bank-wide drives for local non-profit organizations through the bank’s Community Involvement Program to promote economic growth and financial stability for low- and moderate-income communities and individuals by collaborating with intermediaries stakeholders.
Office Manager, Westwood, Kansas 1997-1999
Exceptional receptionist scheduling medical appointments for three separate veterinarians.
Scheduled boarding and grooming appointments.
Managed all aspects of accounts receivables, filling, pulled charts for patient consultations.
Responded to donation requests from area non-profit organizations.
Successfully purged and upgraded the hospital’s filing system.
Organized monthly Purr-Fect Adoption program efforts with Wayside Waifs.
Created the popular gift certificate program for pet health care.
Initiated 401K program for employees.
EDUCATION
Missouri Valley College, Bachelor of Arts Degree in Psychology & Social Work
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