Service Representative Banquet Bartender
Resume:
Brandie Whaley
Tucson, Az
**519
**************@*****.***
QUALIFICATIONS
20+ years working in customer service industry
Ability to interact with clients in a professional manner
Proven ability to set and reach professional goals
Excellent client conflict resolution skills
WORK EXPERIENCE
05/2014-10/2022
-Owner/Operator
Your Girl Friday
Myrtle Beach, SC
Operated a residential cleaning service that also offered other domestic services, such as grocery pick-up, dog walking, organization, etc.
Assessed clients’ needs and together came up with a game plan to address and remedy the clients needs in a time friendly manner.
Gave estimates to potential clients based on the time it would take to complete the necessary tasks.
Interviewed and hired potential employees based on their qualifications and professional skills, as well as their demeanor.
10/2011-03/2014
-Outbound Customer Service Representative
Coastalcom
Myrtle Beach, SC
*Contacted potential clients to offer them an array of services provided by our company in the attempt to assist them in providing superior service to their customer base.
*Reached and surpassed sales goals set forth on a regular and consistent basis.
02/2008-07/2011
-Bartender/Key Holder
Baja Grill and Bar
Myrtle Beach, SC
Arrived in a timely manner on the days I was responsible for opening the restaurant to ensure that the bar was clean, stocked, and ready to serve guests.
Organized bottles and glassware to create an attractive display.
Was responsible for ordering liquor and beer, as well as all necessary bar items.
Implemented happy-hour and daily drink specials.
Was responsible for scheduling restaurant and bar staff.
Balanced cash and credit card sales to ensure that the till balanced.
03/2006•08/2008
-Line Cook/Banquet Bartender
Magnolia's @ 26th
Myrtle Beach, SC
Prepared orders to guest specification, as well as maintaining a clean working environment.
Ordered and inventoried liquor and beer for special functions.
Acted In the capacity as head PM line cook when scheduled as a line cook.
01/1997-01/2006
-Bartender/Certified Trainer/Key Hourly
Applebee's, Inc.
Columbia, Charleston, SC
Prepared alcoholic and non-alcoholic beverages to bar and restaurant guests in a timely fashion while adhering to restaurant standards regarding responsible alcohol service.
Prepared alcoholic beverages under specific guidelines in regards to proper amounts of alcohol that should be in each drink
T.I.P.S certified
SERVSAFE certified
Acted in the capacity of a front of the house key-hourly service manager when scheduled to do so.
Trained new-hires as servers, and trained new bartenders to ensure that responsible alcohol service was a top priority.
Was called upon to use my knowledge as a bartender to recognize and identify when a patron may be nearing an unsafe limit in regards to their alcohol consumption, and
Was called upon to use my own good judgment if it became necessary at any point to refuse or cease serving alcohol to a guest.
EDUCATION
Trident Technical College
Associates in Arts
Charleston, SC
Central High School
Chattanooga, TN
REFERENCES
David Peterson, District Manager Applebee's Cola SC. 803-***-****
Bruce Densby, Kitchen Manager Magnolia's @ 26th. 843-***-****
Erin Morton, personal reference. 843-***-****
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