Service Representative Front Desk

Anaheim, CA ***** 714-***-**** ********@*****.***

PATRICIA RAUPP

Knowledgeable and dedicated customer service professional with extensive experience in several industries. Reliable team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and growing businesses.

PROFESSIONAL

SUMMARY

SKILLS Exceptional customer

service

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● Event Coordinating

Superior ability to cultivate

and maintain relationships

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Natural leader with

proven rallying

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Creative and Strategic

Planner

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● Strong phone experience

● Sales

CUSTOMER SERVICE REPRESENTATIVE/FRONT DESK 06/2022 to Current Ocean Subaru Of Fullerton, Fullerton, CA

FRONT DESK RECEPTIONIST 08/2019 to 07/2020

Muffoletto Chiropractor, Huntington Beach, CA

FRONT DESK AGENT 01/2018 to 06/2019

Surf And Sand Resort, Laguna Beach, CA

TREATMENT TECHNICIAN 10/2016 to 07/2017

WORK HISTORY

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

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● Met customer call guidelines for service levels, handle time and productivity.

● Organized, maintained and updated information in computer databases.

● Checked in patients and all insurance billing, fees, and payments Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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● Answered customer telephone calls promptly and appropriately handled needs.

● Issued room keys to guests upon check-in and answered questions regarding proper use. Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

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Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

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Hotel California By The Sea, Costa Mesa, CA

TEACHER'S ASSISTANT 02/1977 to 07/1998

Westpark Montessori, Irvine, CA

OFFICE ADMINISTRATIVE ASSISTANT 08/1988 to 11/1995 C.N. Lyons Development/Pinecreek Investments, Newport Beach, CA RECEPTIONIST/SALES ASSISTANT/SEMINAR COORDINATOR 02/1982 to 09/1986 Adp- Automated Data Processing, La Palma, CA

● Maintained accurate, up-to-date client records for reliable reference and communications.

● Attended case reviews and provided feedback on client progress. Offered compassionate and attentive guidance to patients during moments of crisis and trauma.

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● Responsible for giving meds to patients.

● Facilitated outings for patients, doctor visits, personal needs of patients

● Treated clients and families with respect and dignity.

● Supported patient confidentiality in accordance with HIPAA regulations. Assisted teachers with classroom management and document coordination to maintain positive learning environment.

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Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

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● Taught children with creative approaches, methods, and techniques.

● Supervised children during in-classroom activities and on playground. Delivered top-notch administrative support to office staff, promoting excellence in office operations.

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Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

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Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

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Collected and distributed messages to team members and managers to support open communication and high customer service.

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● Scheduled office meetings and client appointments for staff teams. Provided hospitality, and set up presentations for clients. Set up meeting rooms at specified hotels.

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● Operated multi-line telephone system to answer and direct high volume of calls. Fullerton College, Fullerton, CA

Business And Dance

Cypress College, Cypress, CA

Business And Dance

Magnolia High School, Anaheim, CA

High School Diploma, 06/1979

EDUCATION

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