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SERENA HEATH

advvwm@r.postjobfree.com / H: 816-***-****

**** ********** *** ****** ****, MO 64127

SUMMARY

I am a detailed oriented, motivated individual looking to grow with a company where I can utilize the knowledge I have acquired over the years. I have owned varies business, finished my degree, and worked in many different industries with many different types of products and people. I have spent the past couple of years working the product line now I am ready to get back to the customer facing part of the job I have enjoyed so much over my life time. I really enjoy the relationship I can build with customers as well as employee. I want to show that I am more than an employee but rather an asset to a company and its customers.

SKILLS

Excellent positive attitude

Sales techniques

Ability to accurately record information

Employee mentoring

Excellent communication skills

Supplier auditing

Goal-oriented

Team leadership

Report writing

Internet savvy

Payment collecting

Policy implementation

Microsoft Office

Outlook

Excel

Punctual

EXPERIENCE

Auditor / Spectrum Brands Holdings Inc. - Gardner, KS 09/2018 - Current

Provided suggestions to improve management control weaknesses

Prior to shipment I verified correct count and shipping document

Wrote reports, authored papers and organized supporting documentation

Identified weaknesses of existing control systems and made suggestions for remediation

Appraised adequacy of internal control systems by completing audit questionnaires

Met with business leaders and owners to discuss audits and findings

Used programs such as excel, outlook, and other proprietary software Store Pack / PacSun - Olathe, KS 09/2015 - 09/2018

Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

Use various scanning tools and software to prepare boxes for shipment

Used mobile devices, laptops, and various software to keep track of inventory

Worked as a trainer for various positions such as store pack, loader, and quality control

Ability to take charge and assume positions while leadership is away

Ability to work without supervision and with little instruction

Proactively identified and solved complex problems impacting operations management and business direction

Helped keep motivation high

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Quality Control Inspector / Arm & Hammer - Harrisonville, MO 05/2015 - 11/2015

Used Computer and software gauges to conduct physical and visual inspections

Escalated continuous nonconformity issues to supervisor for remediation assistance

I was the final inspection before product shipped off

Help management train new employee

Answered questions management had about products on the line prior to shipment

Wrote detailed reports outlining performance, quality and defect rates Product Specialist / Krispy Kreme - Denver, CO 01/2015 - 05/2015

Collected customers contact information for follow-up purposes

Learned about product's technical specifications and accurately explained specifications to customers and work team

Learned all parts of the process from making the donuts to packing and auditing them for shipment

Involved in the training process for new hire, including management EDUCATION AND TRAINING

University of Phoenix - Tempe, AZ 03/2012

Associate of Science: Medical Billing And Coding

Dean's List Honoree

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