Signing Agent Medicine Delivery
Resume:
Crystal Rochez
E'Mora Enterprises, LLC.
Fort Lauderdale, FL 33311
**********@*****.***
To obtain a challenging position that would utilize my diverse background and extensive skill level while affording the opportunity for stability and growth. Work Experience
Home Medical Equipment Specialist
Quality Transportation/ Apria Healthcare - Pompano Beach, FL October 2021 to Present
• Deliver and Instruct patient on use of durable medical equipment and oxygen
• Responds to emergency delivery calls as needed during regular business hours and on and on-call basis.
• Completes orders in a timely manner.
• Close out all orders in electronic Toughbook once delivery is complete.
• Complete, verify and/or fill out required paperwork (Missing Serial Number report/Driver’s Logs/Driver Inventory report).
• Provide ETAs to Dispatch/Call Center/Customer Service when requested.
• Complies with infection control policies and safety standards of the company, OSHA and FMCSA.
• Complies with warehouse and dispatch policies and procedures. Home Health Care Aide
We Care Nurse Registry, Inc - Margate, FL
2013 to Present
Home Health Aide
• Monitor patients' vital signs (pulse rate, body temperature, breathing)
• Change dressings on open wounds or post op wounds
• Escort patients to doctor's appointments or on other necessary errands
• Run errands for patients who are immobile or unable to travel
• Light housework and chores
• Meal preparation and patient feeding
• Medication reminder
• Update patient records and observations (for report to RN or MD) Unemployment Program Specialist
DEO Reemployment / K Force - Remote
June 2020 to July 2021
• Remote temporary assignment to handles claims issues, processes additional claims, ensures customers' weeks are properly paid, issues determinations, and processes rejected/unpaid weeks.
• Review reports to detect incomplete claims as well as errors and corrections on claims.
• Remove previous disqualifications and end indefinite ineligibilities that would potentially prevent payment of current claims.
• Responds to a large volume of claimant and employer inquiries relating to eligibility for reemployment assistance and employer chargeability.
• Checks wages reported by the employers to ensure that monetary entitlement is determined accurately.
• Gathers information from applicants and records demographics, employment history relative to the claims process.
Medicine Courier/Front Office
Physician's Pharmacy - Sunrise, FL
2016 to 2018
Office
• Monitor patients' vital signs (blood pressure, glucose reading)
• Medicine Courier for diabetic supplies and prescription medications
• Billing Digital RX, for patient insurance on new medication request and refills
• Setup daily medicine delivery for West Palm Beach, Broward and Dade
• Customer Service, patient account and collections
• Print labels assist, fax refill request and assist Pharmacist
• Patient monitoring and medication reminder
• Monitor patient for compliance or non compliance with medicine intake (for report to RN or MD)
• Setup consult with patient for pharmacist
• Assistance to Office Manager
Claim Examiner I
Emblem Healthcare - Hollywood, FL
2013 to 2015
• Reviews and adjudicates health related claims based on policy provisions and established guidelines
• Requests additional information from members and providers as needed
• Initiates and completes claim investigations when indicated including pre-existing conditions, accidents, medical necessity and appropriateness, eligibility and coordination of benefits
• Documents fully claims referred to senior staff for review and determination
• Maintains company production and quality standards of 95% statistical accuracy and 99% payment accuracy
• Participates in training, help assist customer service department when short staff Concorde Career Institute - Fort Lauderdale, FL
May 2002 to June 2003
Piper High School - Sunrise, FL
August 1994 to June 1998
Diploma
Available upon request
Education
High school diploma in General
Piper High School - Sunrise, FL
August 1994 to June 1998
Some college
Skills
• Home Health (10+ years)
• Medical Billing/ Collections (10+ years)
• Customer service (10+ years)
• Courier (10+ years)
Certifications and Licenses
BLS Certification
Signing Agent Notary
Covid-19 Tracers Certified
Public Health Examiners Continuing Education
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