Customer Service Contract Recruiter

LYLIANA MORALES

Newmarket, NH *****

Phone: 915-***-**** Email: **.****@*****.***

Professional Profile and Summary of Skills

●Bilingual and multicultural, self-started, motivated Sales Professional with strong communication skills one on one or presenting to a group with multi-year experience as an English educator.

●Successful building relationships at all levels inside an organization and transnational with executive team leadership.

●Business development, recruiting and customer service skills as a Key Account Manager and Bank Account Executive for key customers.

●Hands on experience in Sales, client/vendor relations, and an ability to deliver excellent customer service.

●Over 10 years of experience in Procurement, Purchase Management, Project Management, Warehouse and Shipping implementing cost control measurements to ensure operations remain within company targets.

●Extensive experience and proficiency Google Suite, Microsoft Office (Excel, Word, Power point, Project), Salesforce, Bullhorn, CRM, and customized MRP (Material Requirements Planning)

Professional Experience

Express Employment Professionals (Hampton, NH)

Sales Manager May 2021 - October 2022

Bringing new business by qualifying potential opportunities and contacting decision makers providing consultative selling techniques. Discover leads, establish meetings and coordinate presentations focusing on prospect’s needs until the deal is closed.

●I planned, produced and delivered communication to new and existing customers, based on thorough research of their needs and constraints, to offer them customized solutions within our services portfolio

●Achieved monthly communication and qualification goals, visited 100 companies a week (qualified leads), for additional discovery in person and through cold calls.

●I presented customized service demos, and unique staffing and rate agreements with actionable insight based on specific needs

●Spearheaded follow-up communication with the client until the rate agreement was executed.

●Achieved monthly sales goals, executing 3 or more rate agreements weekly

CoWorx Staffing (Manchester, NH)

Account Executive June 2019 - December 2020

Creating detailed business plans to research predetermined goals and quotas. Managing the entire sales cycle from finding the prospect to securing the deal.

●Achieved monthly goals of at least 5 meetings with new clients a week

●Updated and maintained customer’s activity in Salesforce, taking clients through the whole sales pipeline

●I charted the development path that helped me become well versed in our products Payroll, Direct Hire, Temp to Hire, and Contract beyond basic features and benefits to work closely with customers to determine optimal solutions to meet their hiring needs

●I spearheaded proposals to prospect, qualify and build relationships with new customers as well as retain and maintain relationships with existing clients

Contract Recruiter (Dover, NH) March 2019 – June 2019

Candidate screening, interviewing, reference and background checks, screening resumes, Planning, implementing and executing engagement recreational and cultural activities for residents at an Assisted Living Facility

The Pines of Newmarket (Newmarket, NH)

Activities Assistant March 2017 – April – 2018 (Still Social Service)

Planning, implementing and executing engagement recreational and cultural activities for residents at an Assisted Living Facility

BEPC, Inc (Ciudad Juárez, Mexico)

Account Manager 2015-2016

●I customized consulting services for Medical devices Industry Johnson & Johnson’s group

●I facilitated scouting, prospecting and hiring of candidates

●I managed and performed all HR functions including salary negotiations (client-candidates), job offers, onboardings, background checks, and hiring paperwork

●I executed all payroll activities, travel arrangements, expenses, medical insurance among others

Klyn’s Farmacias (Drugstores) Torreon, Mexico

Sales Development Representative 2013-2014

●Launched Dermo cosmetic Department on a chain of more than 28 drugstores

●AB Testing

●B2C direct sales

●Customer Relationship Management

●Off-site training

International Buyer/Business Development Manager 2005-2009

●Launched Imported Health and Beauty Department

●Strategic buying and internal purchase control

●Executed vendor identification, price and volume negotiation, go-to market strategy, store deployment and sales force training, and import products from international companies

●Attended several trade shows per year (PLMA, AssociatedSurplusDealers/AssociatedMerchandiseDealers) to actively strengthen supply chain and reduce costs, and develop our own Private Label

Grupo Pafer Huichita, S.A. de C.V (Textile Factory) Torreon, Mexico

Warehouse and Purchase Manager 2001-2004

●Managed a department of more than 15 individuals, from a family owned company

●Manufactured denim garments to 3rd parties (such as Old Navy, GAP, Guess, Donna Karan, Hugo Boss, Land’s End) and our own brand (Mission Blues)

●Responsible of the price negotiations, purchase, inventory control and accuracy of raw materials and trims

●Optimized bill of materials, cost reduction programs, storage space, and slow-moving inventory in raw material

●Developed Just in time Purchasing

●Implemented Lean initiatives in warehouse, such as production kits, FIFO (first-in, first-out), color coding, container standardization

●Supply and Acquisition Management

Bancomer, S.A de C.V. Torreon, Mexico

Key Account Executive 1995-2000

In charge of opening and management of Wealthy Families key accounts

Managed customer base, internal audits, control reports, personal files and supervised money operations

Industrias Revuelta, S.A de C.V. Gomez Palacio, Mexico

Purchasing Manager 1993-1995

From scratch, developed a system to manage and control material procurement, including MRO (maintenance, repair and operating supply)

Oversaw cost optimization, quotations and procurement of goods and services both domestic and international

Education

Bachelor of Science in Industrial Engineering - Universidad Autonoma del Noreste (1993)

Languages

English and Spanish

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