Service Representative Project Manager
Resume:
Professional Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Attentive administrative team member organized in managing inquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals. Work History
Sales and Customer Service Representative (Divine Redolence). Dec. 2017 to Till Date
• Advised customers on availability, pricing and location of products.
• Maintained excellent client satisfaction by providing in-depth support.
• Handled in-person, email and mailed correspondence.
• Followed scripts when answering common customer questions.
• Recorded information about inquiries and complaints within internal database.
• Applied conflict management to stressed and concerned customers.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Implemented customer follow up to uphold service standards.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
• Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
• Obtained referrals with existing clients to generate new business, boosting overall sales 60%.
Project Manager (SERIWAY KONSULT). Jan. 2013 to Nov. 2017
• Recruited high-performing, reliable staff for improved team productivity.
• Deescalated internal conflict and implemented motivational techniques. AMAECHI KINGSLEY ANYANWU
• NO.3 JUDE NWAGU CLOSE HARMONY ESTATE DAWAKI.
• ABUJA.
• NIGERIA
• ****************@*****.***
• https://www.linkedin.com/in/amaechi-anyanwu-13a253257
• Scheduled shifts based on seasonal demands and staff availability.
• Organized continuous facilities cleaning, minimizing risk and maintaining professional appearance.
• Management of Estate Properties, Preparation of Contractual Documents and conducting of search at the Land Registry.
• Site Inspections and Monitoring of all on-going projects in and out of stations allocated to me.
• Engaging in services related to the growth and stability of the organization.
• Conducting negotiation and settlement of dispute between my organization and communities where projects are on-going using the dispute mechanism skills.
• Attended to clients’ inquiries and complaints.
• Stored transaction information securely for thorough financial reference.
• Forged working relationships with suppliers and negotiated purchasing conditions.
• Forecasted long-term business objectives.
• Briefed and motivated staff to deliver daily operational requirements.
• Maintained excellent health and safety standards for staffs.
• Executed data-driven sales and marketing strategies to boost revenue. Key Skills
As listed below, but not limited to them
Excellent Verbal, Written and Interpersonal Communication skills.
Ability to conduct extensive research on project management and procurement.
Customer orientation. Identifies and prioritizes customer needs.
Good organizational skills, planning skills and ability to work under pressure.
Strong communication and negotiation abilities.
Quick thinking/learning skills.
Advanced use of Microsoft Office (Word, & Excel), Paint Etc.
Attention to details, Self-confidence and resilience.
Ability to work with as a team.
Education
NNAMDI AZIKIWE UNIVERSITY, Awka, Anambra State Nigeria, B.Sc. Banking and Finance – 2010 to 2016,
Certifications
CPD COURSE FOR PROFESSIONAL DEVELOPMENT (OXFORD HOME STUDY COLLEGE). Project Management: Project Manager. DEC. 2021 to OCT. 2022 Languages Spoken and Written Fluently: English and Igbo References: Available on Request
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