Customer Service Worker

ADRIANO G. SANTOS JR.

*******@*****.*** +971-**-******* Dubai, United Arab Emirates

PROFILE

•Outcome-driven food and beverage leader recognized for 20+ years of experience across multiple industries & countries.

•Food safety champion driving teams through daily restaurant operations to ensure best-in-class service & high-level quality.

•Proven problem solver analyzing and continuously improving processes to optimize supply chain & warehouse management. PROFESSIONAL EXPERIENCE

PROPERTY COORDINATOR

Bin Qumasha Leasing & Property Management

Aug 2021 – Present Dubai, UAE

•Manage contracts and documentation signing, system updates, and reporting, registration of tenancy contracts, and ensure the operation is as per landlords’ policies

•Support Back Office Manager and ensured documentation complied with audit requirements if needed

•Report on all incidences according to policies and procedures to the owner supervisor on a regular basis WAREHOUSE IN-CHARGE

New East Shipping Agency

Mar 2019 – Jan 2020 Dubai, UAE

•Directed team of 10 through daily warehouse operations, from receiving, storing, retrieving, and shipping procedures.

•Drove associates to process up to 50 fully loaded containers per day, adhering to all safety rules and regulations.

•Oversaw talent management processes, including recruiting, onboarding, development, and performance evaluations. RESTAURANT MANAGER / SERVICE SUPERVISOR

Intercat Hospitality LLC (Toast Café – Mall of the Emirates) Oct 2008 – Oct 2018 Dubai, UAE

•Achieved monthly target revenue by empowering teams to focus on providing the best-in-class guest experience.

•Transformed complaints and dissatisfied guests into satisfied customers by offering solutions and building loyalty.

•Evaluated restaurant branding and positioning for external facing advertising and promotions to ensure brand integrity.

•Verified all food service complied with health, safety, and food sanitation/handling practices and industry regulations.

•Enforced accountability across front-of-house and back-of-house teams to encourage the delivery of high-quality food.

•Worked closely with corporate partners to purchase supplies, forecast business financials, and optimize labor costs.

•Engaged with suppliers and distributors throughout the supply chain to secure fresh food and beverages at profitable rates.

•Owned all back office administrative duties, including invoices, reporting, payroll, supplies, and utility payments. PROJECT OFFICER - SALES & MARKETING EXECUTIVE

Preda Fair Trade/Preda Foundation

Feb 2006 – Jun 2008

Olongapo City, Philippines

•Communicated with various organizations to promote different fair-trade products.

•Tracked company sales and implemented strategies to optimize revenue aimed at supporting the organizational mission.

•Maintained inventory of products and reconciled system data with physical on-hand counts for accuracy. ASSISTANT FRANCHISE MANAGER

Waffle Time

Jan 2005 – Jan 2006

Olongapo City, Philippines

•Worked closely with the Franchise Manager on strategic initiatives to achieve goals.

•Helped managed a team to provide them with the resources to execute their roles successfully WAITER / BARISTA

Leilak Restaurant and Family Café

Feb 2004 – Jan 2005 Jeddah, Saudi Arabia

•Provided excellent customer service to guests, greeted and escorted customers to their tables

•Took accurate food and drink orders accurately and quickly to meet customer needs and specifications

•Served food and beverages with a consistently positive and helpful attitude, including questions about the menu

•Followed sanitation guidelines and adhered to safety procedures

•Ensured restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils

SKILLS

Food & Beverage Management

Leadership and Development

Inventory Control

Regulatory Compliance

Physical stamina and dexterity

Experience with cash handling and point-of-sale systems Customer Service

Operational Excellence

Environmental Health & Safety

Relationship Building

Ability to work quickly and efficiently under pressure Languages: English, Arabic, Filipino

EDUCATION

•Bachelor of Arts (BA), Classical Philosophy Christ the King Mission Seminary Philippines

•Academic Studies Maria Assumpta Seminary Philippines TRAINING PROGRAMS AND SEMINARS ATTENDED

•HACCP Awareness Training, M.R.S. Food Training Services

•Integrated Hotel and Restaurant Services for Successful Career, Midland Plaza Hotel

•Trainee, Sofah Restaurant

•Seminar Workshop for Teachers, Parents, and Pupils, Tabacuhan Elementary School

•Youth Forum in Celebration of Human Rights Week, Subic Bay Arts Center

•Formation and Strengthening of the Local Government Council for the Protection of Children, RMV Resort

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