Claims Adjuster Customer Service
Resume:
ANTHONY
DESSI
PROFILE
Expert in analyzing auto insurance
policies, injuries, liability, and property
damages. Able to obtain loss details
and develop a comprehensive
strategy to efficiently and accurately
reach a resolution on client claims.
CONTACT
PHONE:
EMAIL:
******@*******.***
EDUCATION & CERTIFICATIONS
University of Florida
BA in History and Business Administration
6-20 FL All Lines Adjuster License
WORK EXPERIENCE
Boohoff Law PA - Claims Lead
2/2022 - Present
● Analyze insurance policies and coverages to include general liability, business insurance, commercial and personal auto for bodily injury
● Investigate and determine liability
● Experience in handling high exposure and litigated bodily injury claims
● Evaluate damages, set proper reserves and negotiate files to settlement
● Supervise the daily activities of a team of claims examiners
● Conduct performance reviews and address any issues, strategies, objectives to increase production.
● Manage client issues and create resolution.
Ligori & Ligori, PA- Claims Lead
4/2015–2/2022
● Responsible for dictating strategy on Plaintiff PI cases
● Resolved client issues
● Delegated tasks, track progress and provide
constructive feedback to staff/management
● Conducted performance reviews, motivated team members and created strategies to boost productivity
● Reviewed and finalized client distribution statements
● Identified and addressed productions issues/problems
● Gave authority to all case managers on coverage, liability and damages
Gomez & Associates-Office Manager
2013–4/2015
● Oversaw law office overall production and controlled budget plan
● Managed and trained staff and Attorneys on personal injury case strategy
● Analyzed case insurance coverages, client injuries, and liabilities to help get clients the right treatment
● Coordinated meetings with medical providers and outside legal counsel
● Maintained a working relationship with all clients and conducted final closing meeting at time of distribution Morgan and Morgan - Case Manager
2010–2012
● Directly managed over 100 personal injury cases
● Analyzed insurance coverages, client injuries, and liability
● Completed package containing all needed documents for demand process
● Met with clients to discuss case and closing statements after settlement
● Negotiated settlements and prepared and finalized case to close out file
Christopher Ligori and Associates - Pre-Litigation Supervisor 2009–2010
● Managed team of Pre-Litigation Case Managers
● Coordinated and tracked goals and objectives for production
● Interviewed prospective clients
● Investigated loses, insurance coverages, and client injuries
● Directly managed over 100 active cases
● Negotiated settlements and prepared closing statements
● Met clients to review closings any present check Progressive Insurance- Experienced Claims Adjuster 2003–2009
● Managed over 200 BI and PD cases.
● Analyzed coverages, damages, and liability for personal and commercial auto policies
● Negotiated settlements with Attorneys and other parties
● Coordinated meetings and reviewed goals and objectives to meet and exceed production
● Provided training for staff for various job duties and insurance inquiries
Hartford Insurance – Claims Adjuster
2000 – 2003
● Managed desk with bodily injury and property damage features. Handle homeowners, commercial and personal automobile liability files.
● Obtained and analyze loss details, conducted investigations into coverage and damages.
● Handled calls regarding problematic claims and coverage issues.
● Handled calls regarding problematic claims and coverage issues.
● Negotiated settlements with legal representation.
● Attended mediations and arbitrations.
Bankers Insurance Companies – Claims Adjuster
1996 – 2000
● Managed a variety of liability files, including automobile, homeowners, general liability and commercial policies. f
● Reviewed and evaluated medical records for bodily injury claims.
● Worked Catastrophic Property Losses.
● Negotiated settlements.
● Reviewed files and conducted audits.
● Created business and marketing plans for independent agents.
● Collaborated with company representatives and independent insurance agents to coordinate sales.
● Provided status review for product development activities.
● Led team in response to agent’s customer service needs. Skills
● Business Operations Development
● Sales Leadership
● Team Leadership
● Client Relations
● Staff Development
● Negotiations
● Insurance Investigations
Contact this candidate