Office Assistant Customer Service

CURRICULUM VITAE

JEMIMMAH NJERI GAITHURU

TEL +**4 011*******

E-MAIL ****************@*****.***

Summary of Qualifications

I am a humble, all rounded person, dynamic and oriented with a wide range of knowledge. I am capable

of working for long hours without/less supervision, quality focused, highly motivated, interact and

communicate freely with people of diverse backgrounds. I have developed very strong communication

and leadership skills. I am reliable, resourceful, and use my initiative to achieve objectives. I naturally

form a rapport with people at all levels. I am looking forward to a challenging career in an environment

where I can utilize best of my skills and strength from education and present experience in exploring

human expertise to achieve greater heights in humanity through adding value to the organization. This is

in line with the employer’s vision, mission and the organization goals.

WORK EXPERIENCE

October 2019-March 2021: Alhakim Recruitment

Receptionist

Duties

Cashiering

Telephone Operation

Answering outgoing and incoming calls

Typing, Scanning and Photocopying office documents

Customer Care

Handling of Clients

Banking of money

Entry of data to Microsoft office and Microsoft Excel

January 2018-August 2019: Nest Deliveries

Office assistant/Customer service

Duties

Welcoming of clients to the office.

Registering any deliveries that have been brought to the office.

Releasing of packages to riders to deliver them to clients.

Doing call follow ups with clients to make sure that the packages have reached on time..

Doing phone call marketing.

Doing a follow up with the riders.

PROFESSIONAL AND ACADEMIC QUALIFICATION

Attained the basic computer knowledge accordingly in areas of education in the following

WOUNDROUS COLLEGE

Introduction to computers

Windows

MS Word

MS excel

Desktop publishing

MS Access

Computer usage and application

Internet and email

Office outlook

EDUCATIONAL BACKGROUND

2013-2016: Winpride Girls High School

Certificate in KCSE

2005-2012:Buru Buru 1 Primary School

Certificate in KCPE

SKILLS SUMMARY

Communication skills: I have the capability of communicating effectively and maintaining excellent

rapport with clients from all sorts of backgrounds in both English and Kiswahili.

Development skills: I have the ability to work under pressure with or without supervision with

competence to meet deadlines and priorities.

Professional skills: I have the ability to persuasively relate and adapt to new concepts and ideas, highly

willingness to learn with efficiency.

Negotiation skills: I have the ability of efficiently striking good deals according to my work area protocols

and as desired by the management.

Team player skills: I have the ability and capability to work with others as both an employee and leader.

REFEREES

Maureen Muthoni

Murange Estate Agents Limited

Property Administrator

Tel: 079*-***-***

Stephen Kihiu

Wildlife Tours and Travel

Driver

Tel: 072*-***-***

Manasseh Ndegwa

K-Security agency

Director

Tel: 072*-***-***

Contact this candidate