Administrative Assistant Front Desk

LF

LATIA FOSTER

**************@*****.*** 804-***-**** Ruther Glen, VA 22546

SUMMARY

Supporting the Community Through Impeccable Customer Service Strategies High-potential professional, poised to effectively deliver on key corporate goals, develop a 360-degree view of operations, and sharpen leadership. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets, via teams chat and 1:1 coaching. Goal-oriented

Processes and procedures

Improvement plan knowledge

Quantitative skills

Experience in leadership

Good work ethic

Team management

Communication

Organization

Supervision & leadership

Content management expertise

Computer systems

Goldman Sachs Bank USA

Fredericksburg, VA

Supervisor

02/2020 - Current

Handled escalated customers effectively by identifying the needs quickly and gaining understanding

Established and enforced clear goals to keep employees working collaboratively.

Resolving problems to maximize efficiency.

Coached staff members to develop long-term career goals. Monitored employee productivity to provide constructive feedback and coaching.

Urge medical Woodbridge, VA

Front Desk Receptionist

07/2017 - 08/2019

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Received incoming calls and coordinated with staff to fulfill customer requests.

Took vital signs for patients

Medication refills

Housing Authority Of The City Of

Pennsylvania Harrisburg, PA

Administrative Assistant

01/2015 - 06/2016

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Directed customer communication to appropriate department personnel. Helped Senior staff workers complete daily workloads Answered phone calls and emails to provide information, resulting in Summary

Skills

Experience

effective business correspondence.

Harrisburg Area Community College Harrisburg, PA Personal Care Assistant in Nursing

05/2012

Bryant High School Alexandria, VA

High School Diploma

08/2008

Education and Training

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