Service Representative Customer

TAMARA RALLS

***********@*****.*** 540-***-**** VA 22602

Summary

Motivated, friendly and engaging with multitasking skills in fast-paced environments. Customer Service Representative with 10+ years' experience to support team and fellow employees. Good relationship-building and time management skills to interact with diverse individuals at all organizational levels.

Skills

Communication Time Management skills

Multitasking Work Ethic

Relationship Building Customer Service

Individualized Care Creative

Analytical Skills Attention to detail

Experience

FCPS Winchester, VA

Substitute Teacher, K-5 08/2010 - 08/2012

Substitute K-5, Substitute hearing impaired

Implemented lesson plans assigned by classroom teacher to educate students

about key concepts.

Provided notes and reports on school day activities to primary teacher.

Engaged students in discussions to promote interest and drive learning.

Educated students in various subjects to provide seamless transition during absence of teacher.

Substitute Aide

Work with teachers in and out of classroom making copies, activities, and helping children with reading, math, and spelling that needed more one-on-one time.

Lunch duty with children, helping students stay seated and respectful, help

with trays or missed items once seated.

Substitute lunchroom/Kitchen

Prepare breakfast for early arrive students

Prepare Lunch for students/faculty

Clean up at the end of day, washing dishes, mopping floors,

washing tables in lunchroom.

Raise them Up Daycare Winchester, VA

Owner/Operator

08/2006 - 05/2009

Implemented creative and educational curriculum to promote expression

and individuality with varying daily activities.

Recorded children's growth, behavior and development, monitoring changes to

discuss with parents or guardians.

Created monthly calendar for learning, special events and meals to include breakfast and lunch.

Created weekly lesson plans and safe learning environment for children.

CPR certified and first aid

Shentel Edinburg, VA

Sales, Customer Service, Inventory, Roaming

08/1995 - 06/2003

Sales

Operate cash register, collected payments and provided accurate change

Outside sales for web page development and hosting

Inside and outside sales for wireless

Established and maintained corporate/individual accounts

Discussed usage and analyzed data to make sure customer was

getting the most from his plan.

Answered phone calls discussed with customer their concerns with

usage, plans, and new devices.

Customer Service

Answer phones

Retail location-walk ins

Operated cash register, post payments

Keep storefront stocked and clean

Data entry of new customer information to create accounts

Manage existing customer accounts

Schedule installs

Balance till at the end of day

Record daily deposit information

Service new customers to find specific products, ask questions and suggest best product

to meet their daily personal or business need.

Senior Customer Service Representative

Manage Retail area and CSR (customer service Reps)

Answer questions that may arise from staff or customer base

Deal with disgruntled customers

Built and maintained relationships with peers and upper management to

drive team success.

Retained product, service and company policy knowledge

to serve as resource for both coworkers and customers.

Inventory

Performed scheduled inventory counts and supply audits

Coordinated inventory, stocking and ordering

Provided and managed stock for sales force and other retail locations

Monthly/Year end Reports to upper management

Roaming Coordinator

Created and managed agreements between Shenandoah Cellular (Shentel)

and carriers throughout the USA.

Switch entry of new cellular phone lines

Switch entry of new agreements and carrier information

Troubleshoot for customers and carriers traveling in our service area,

as well as our customers traveling beyond our coverage area and

experiencing technical issues.

Collaborated with switch engineers at larger carriers such as

Verizon to solve technical issues or trouble with network.

United States Postal Service, USPS Stephens City, VA

Rural Route Carrier Substitute

10/1992 - 08/1995

Sorted mail, arranging in delivery sequence for distribution.

Took outgoing mail from customers by hand and obtained letters from boxes.

Obtained signatures for registered, certified and insured mail.

Collected money for cash-on-delivery and postage-due mail to

turn in receipts to postal office.

Drove LLV vehicle and delivered mail to rural locations.

Collected mail from customers and brought back to facility for

processing and sorting.

Followed strict package safety standards to protect customers and team members.

Met performance targets consistently through hard work and efficient

handling of each stop.

Handled undeliverable mail in accordance with established procedures.

Observed driving rules, weather and road conditions and other factors to

maintain safe driving record.

Cleaned and checked over vehicle after completion of daily deliveries.

Sold stamps and money orders to customer along daily route.

Chantilly Turf Farms, Inc Chantilly, VA

Office Manager

09/1985 - 05/1990

Receive and organize correspondence

Answering telephone, forwarding calls

Creating business letters and bids

Scheduled/managed daily deliveries

Accounts Payable

Accounts Receivable

Payroll

Year-end prep for taxes

Deposits

Retail sales

Contract sales

Education and Training

James Wood High School Winchester, VA

High School Diploma

06/1985

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