Service Representative Spanish Customer
Resume:
DORY LUZ TORRES RODRIGUEZ
*** ****** **. ******* ** 1420
email: *************@*****.***
OBJECTIVE:
Looking for a position where I can utilize my experience in organization development and customer services skills to assist others.
PROFESSIONAL EXPERIENCE:
Bilingual Spanish Customer Service Representative 2022-2023 Cognosante LLC, FEMA Project.
• Perform in-bound and out-bound customer service support, via phone, email and/or chat.
• Respond to customer inquiries within the set departmental staffing and time parameters.
• Follow established and documented policies and standard operating procedures, such as completing checklist, escalation request, and documenting account records.
• Utilize standard technology such as a telephone, email, calendar scheduling and web browser.
• Navigate within an online tool to the appropriate responses, record capturing, and fulfillment servicing.
Medical Billings 2006-2008
Centro Médico, Rio Piedras Puerto Rico
• Medical health insurance billing and codification including ICD9 and CPT codes Medical Assistant/Clerk 2001-2006
Juncos Medical Group Juncos, Puerto Rico
• Perform manual archiving of records and medical invoicing.
• Medical health insurance billing and invoicing.
• Assist physician as required.
• Perform EKG to patients as needed.
• General Medical assistant duties.
Case Worker 1997-2001
Programa Abrigo Caguas, Avance Puerto Rico
• Perform investigation for claims regarding child abuse.
• Court appearance and settlements.
• Give statistics reports regarding each case.
• Give counseling as well as performing group seminars.
• Crisis interventions.
EDUCATION: 1990-1997
Universidad del Turabo, Caguas Puerto Rico
• Bachelor's Degree in Social Science and Psychology. SKILLS AND QUALIFICATIONS:
• Writing, Reading and Conversational to fluent in Spanish.
• Professional experience shaping positive social-emotional counselling.
• Experience working directly with adolescents (grades 6-12) and their families.
• MS Office knowledge.
• Fast learner and willing to take challenges.
SPECIAL TRAINING:
• Stress management.
• Emotional behavioral, conduct and learning problems in children and young adults.
• Crisis intervention.
• HIPAA Law
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