Call Center Customer Service
Resume:
D'Anna Neal
Collierville, TN *****
**********@*****.***
Top performing Call Center Customer Service Representative recognized for meeting daily goals of 80-100 inbound calls daily. I am currently seeking a position in customer service/advocacy that will help me enhance the skills and knowledge of my current customer service practices. Stability and growth is the main focus, and it would be an honor to gain that from your organization. I am readily available to adapt to any working environment, thus giving the customer a full-service customer service experience that impacts both the company, and the customer. Please review my work history, and feel free to reach out if there are any questions, or inquiries.
~ Key Qualifications ~
Customer Service Customer Relations Sales Retail Authorized to work in the US for any employer
Work Experience
Retail Sales Agent
Memphis Retail Solutions - Memphis, TN
June 2021 to Present
Key Successes:
· Responsible for engaging potential customers when they walk into Sam’s Club or Wal-Mart.
· Responsible for activating 2-3 lines per hour and getting one conversion from one carrier to another.
· 1st week of training sold 9 lines in one day and received 2 conversions… resulting in a $550.00 bonus.
· Responsible for ensuring the display case is always stocked with product.
· Responsible for offering upgrades to the device or account.
· Upheld the utmost integrity while processing customer’s private information.
· Other duties as assigned by management.
Army Service
Lido Labs
February 2020 to Present
What I do is provide Army or Veterans with PTSD a service animal or if they have there own I would register there dogs as Service Animals.
Shipping and Receiving
FedEx
February 2020 to Present
Shipping the package making sure it has the label on it and also making sure it get to the Facilities that it need to go to . I also have experience with data entry, Bols computer entry skills Medical Assistant
Fresenius Medical Care
April 2018 to Present
take medical histories and record vital signs of patients complete administrative and clinical tasks in the offices of physicians, hospitals, and other healthcare facilities. Leasing Consultant
The View - Memphis, TN
February 2017 to Present
I show rental property specialists who interact with tenants on behalf of landlords and property management companies. I would also assist potential and existing tenants with viewing of properties, lease terms and prices, rental applications, and lease negotiation and renewal. Home Health Aide (HHA)
ProMedica Senior Care
February 2019 to September 2021
Basically watch my patients makes sure they are ok and have what they need . Give them good and water if needed make sure they have on clean clothes and feeling good . Call Center Sales Agent
Crisp Connection (BPO) - Memphis, TN
January 2021 to June 2021
Key Successes:
· Responsible for taking inbound calls to introduce Medicare Parts A & B to potential clients.
· Initiated and processed new applications for other call center products (Medic Alert Bracelet & Final Expense Plans)
· Top sales agent on “Med-Sub” sign-ups, and top agent for customer conversion.
· Assisted in Call Center Customer Appreciation Week where over 175 individuals were signed up.
· Participated in team huddles to find new innovative ways to present the call script.
· Made earnest efforts daily to give 100% to the client to increase the CSAT scores/Service Levels.
· Promoted to “Team Lead” after 3 months.
Sales Rep./Customer Service Rep.
Ashley Furniture - Memphis, TN
January 2017 to December 2020
Key Successes:
· Transformed store guests into loyal customers.
· Responded to customer/guests’ inquiries concerning furniture purchases.
· Awarded sales associate of the quarter twice.
· Assisted internal and external customers with the complete application/finance process through the decision.
· Took initiative to re-organize various showroom pieces to attract buyers… given floor display models duties.
· Ensured that the customer received stellar customer service during the purchasing process… received great survey scores.
Bank Teller
First Horizon Bank
April 2019 to March 2020
Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. Sells cashier's checks, traveler's checks, and series e bonds.
Education
High school diploma
Fayette Ware High School
2017
Skills
• Sales
• Organizational skills
• Stocking
• Customer service
• Medicare
• Telemarketing
• Retail sales
• Cash Handling
• Cold Calling
• Inside Sales
• Typing
• Windows
• Internet
• Microsoft Outlook
• Email marketing
• Logistics
• Front desk
• Medical billing
• Health Care (3 years)
• Digital marketing
• Multi-line phone systems
• Documentation review
• eClinicalWorks
• Medical office experience
• Java
• Computer networking
• Operating systems
• Angular
• CI/CD
• Agile
• Supervising experience
• Utilization review
• Care plans
• Customer support
• Cordova
• Computer literacy
• Personal assistant experience
• Project management
• Clerical experience
• Anatomy knowledge (2 years)
• Health care (4 years)
• Filing
• Vital signs
• ICD-10
• Sales support
• Insurance verification
• Mentoring
• Fair Housing regulations
• OneSite
• Laboratory experience
• Laboratory procedures
• Mac OS
• Technical support
• IVR
• Payroll
• Negotiation
• Dispatching
• QuickBooks
• Primary care
• Contracts
• Smartsheet
• Financial services
• Financial services
• Leadership
• Contracts
• Medical collection
• Help desk
• Property leasing
• Yardi
• Medical scheduling
• Triage
• Heavy lifting
• Medical coding
• HCPCS
• Continuous improvement
Contact this candidate