CURRICULUM VITAE

Pamba Elizabeth Musonda

Cell: +260-***-***-***/+260-***-***-*** Email: advvri@r.postjobfree.com

A trained Skilled and experienced Banking & Finance and Business/Human Resource Administrative professional with 10 years’ work experience. Adept at providing executive administrative support, office management, HR support, cash management and customer service management. Combine sound time- and resource-management skills to implement strategic administrative and operational initiatives to enhance productivity, quality-client service and overall bottom-line performance.

Professional Competencies and attributes:

oTeam player with good interpersonal skills

oUpbeat and positive attitude

oClient relationship management

oWorkload Prioritization

oGeneral Office Procedures

oGood business acumen

oFiling & Records Management

oConfidentiality Assurance

Education& Training

1.Diploma in Banking & Finance 2017

2.Diploma in Business Administration 2011

3.Certificate in Customer Service 2013

4.Grade12SchoolCertificate 2002 Kabulonga Girls High School

5.CPD-Human Resource Level two 2022

Computer skills: Microsoft Office Applications (Word, Excel, PowerPoint)

Profile

A Results-oriented Administration with extensive experience in diverse areas of business administration and organizational management.

Recognized for superior work ethic, productivity and leading by example administration style; foster a sense of mutual respect among all department members.

Exceptional interpersonal and communication skills with proficiency to promote confidence and build and maintain strategic business/client relationships, while interfacing positively with people of diverse backgrounds.

Developing and implementing Policies on issues of performance management, equal opportunities and disciplinary procedures.

Ability to priorities and manage heavy workflow, seeing projects through to completion; takes pride in producing precise, accurate work following prescribed procedures to reach goals.

Work Experience

Hollard Zambia July 2018

Personal Assistant

Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.

Coordinate HR projects (meetings, training, surveys etc.)

Assist in the preparation of board packs & make sure they are delivered on time.

Accepting and checking goods received and confirming receipt.

Maintains customer confidence and protects operations by keeping information confidential.

Identified KPIs for HR department.

Approve the ordering of necessary goods and services.

Finalize purchase details of orders and deliveries.

Prepares reports by collecting and analyzing information.

Scheduling job interviews and assisting in interview process.

Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.

Maintaining the Employee records

Manage the staff medical scheme.

Managing staff wellness Initiatives

Contributes to team effort by accomplishing related results as needed.

Fleet Management.

Prima Reinsurance Company Oct 2017-June 2018

Personal Assistant

Effectively run the Managing Directors Diary.

Schedule and confirm appointments for Executive Management.

Make hotel and flight bookings for Board Directors and Executive Management.

Assist in the preparation of board packs & make sure they are delivered on time.

Handle staffing issues, such as mediating disputes and directing disciplinary procedures.

Perform Basic Book-keeping Duties

Posting daily receipts in SICS

Approve the ordering of necessary goods and services.

Finalize purchase details of orders and deliveries.

Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information.

Substantiates applicants’ skills by administering and scoring tests.

Welcomes new employees to the organization by conducting orientation.

Maintains employee confidence and protects operations by keeping human resource information confidential.

Maintains quality service by following organization standards.

Manage and maintain petty cash float and reimbursements.

Maintain office supplies by checking inventory and order items.

Preparing payment Vouchers.

Answer incoming calls and assume other duties when needed.

Monitor and participate in ensuring the general cleanliness of offices.

Sign for and distribute all mails and packages received.

Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines.

Fleet management

Updating the Fixed Asset Register

Emeritus Reinsurance

Executive Assistant Jan 2015 to Aug 2017

Effectively run the Managing Directors Diary.

Schedule and confirm appointments for Executive Management.

Participate in determining suitable content for promotional materials used in mass marketing.

Assist in the preparation of board packs & make sure they are delivered on time.

Manage and maintain petty cash float and reimbursements.

Records incoming and outgoing cheques in ledger.

Write minutes for staff meetings.

Raising of Purchase orders and getting of quotations for suppliers.

Fleet Management.

Support the development and implementation of HR initiatives and systems.

Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements.

Preparing regular reports.

Reviewing procedures for employee safety, welfare, wellness and health

Overseeing social events

Monitor and participate in ensuring the general cleanliness of offices.

Make hotel and flight bookings for Board Directors and Executive Management.

Distribute stationery to members of staff.

Typing of debt notes, scanning, photocopying and bind documents.

Sending monthly statements to clients.

Perform Basic Book-keeping and filing in the office of Executive Management

Coordinate marketing activities in liaison with Underwriters.

Diamond General Insurance

Underwriting Assistant June 2012- Dec 2014

Issuing of cover Notes

Prepare quotations and selling of travel Insurance.

Underwriting new business

Sending renewal reminders to clients

calculate possible risk and decide on the premium - how much individuals or organizations should pay for insurance.

decide whether the risk should be shared with a reinsurer.

visit brokers or potential customers.

prepare quotations.

Administrative Assistant 2008-2012

Receiving and Receipting cash and cheque payments from Clients

Operating the switchboard in order to enhance timely communication and record of messages.

Reconciliation and handling of petty Cash

Recording of all incoming and Outgoing calls for control purposes

Receive and dispatch all correspondence timely.

Arrange travel logistics for Managing Director and members of staff.

Purchase and provide refreshments to clients and members of staff.

Order and keep a record of office supplies to ensure smooth running of the company.

Maintain appropriate record keeping and filling system.

Diarize all events/actions so that action can be taken timely.

Interests/Hobbies

oTravelling

oReading

oNetworking

oSport

oWriting

oPersonal Development

References

1.Mr. Chama Chipulu

Finance Manager

Prima Reinsurance Company

Cell: +260-***-***-***

2.Ms. Kondwani Phiri

Manager Underwriting

Emeritus Reinsurance Company

Cell: +260-***-***-***

3.Ms. Namonje Kalala

ZEP -RE Zambia

Underwriting and Claims Officer

Cell: +260-***-***-***

Contact this candidate