Property Manager Leasing Consultant

VERONICA CHAPMAN

540-***-**** • *************@*****.***

DEDICATED PROPERTY MANAGER

Community Manager • Leasing Manager • Property Specialist • Leasing Consultant

Operations Management • Property Management • Mediation & Negotiation • Residential Leasing

Optimized Satisfaction • Improved Operations • Prepared Financials • Increased Resident Retention

Certified Occupancy Specialist • Certified Manager of Senior Housing

WORK EXPERIENCE

Fairfield Residential; Fredericksburg, VA June 2022 - present

Assistant Community Manager

● Gathered and analyzed all verifications of income, as required for LIHTC and/or HUD programs.

● Promoted resident satisfaction and retention by regularly responding to complaints, questions, and requests in a timely manner.

● Collaborated closely with the Community Manager regarding all property operations.

● Maintained all property accounting and reporting, including collecting and posting rent, financial and leasing reports, month end, pre-close, bank deposits, and ensuring a balanced rent roll.

● Prepared monthly close-out and financial reports and processed invoices for payment.

● Collected rent, fees, and other payments; completed bank deposits and account reconciliations.

● Leveraged the use of property management software such as Yardi and CRM to record, track, and report on all financial workings of the community.

Habitat America, LLC; Fredericksburg, VA Sep 2021 - May 2022

Assistant Community Manager

● Processed appropriate lease documents, collected and entered 1st month rent and security deposit and all money received into Yardi.

● Organized and maintained filing system for certification and EIV.

● Promoted resident satisfaction/retention by responding to complaints, questions, and requests.

● Partnered closely with the Community Manager regarding all property operations.

● Assisted property manager with daily operation of the property and helped leasing consultants in renting and touring available units.

● Ensured Tax Credit certifications, HUD annual certifications, and HUD interim certifications were processed in a timely manner.

● Verified invoices for accuracy and maintained filing system for certification and EIV.

● Prepared for Agency/Investor file reviews and ran CoreLogic SafeRent Credit Report.

Arbor Management, LLC; Arlington, VA 2013 - present

Certified Occupancy Specialist Feb 2018 - present

● Generated annual recertification renewal notices 120 days in advance of the effective date.

● Determined eligibility; 504/Fair Housing; assets and income determination and calculation; allowances and adjusted income; verifications; annual and interim recertifications.

● Processed appropriate lease documents, collected and entered 1st month rent and security deposit and all money received into Yardi.

● Assisted residents in understanding and maintaining compliance requirements with the HUD Section 8 Housing Program regulations.

Junior Property Manager Aug 2014 - Feb 2018

● Processed appropriate lease documents, processed move-in in Yardi, collected and entered 1st month rent and security deposit.

● Reported directly to the Manager and the Regional Manager; assisted the Regional and Property Manager with preparation and administration of the property’s operating budget.

● Maintained timely collection of rents and all monies including daily bank deposits and records.

● Maintained and submitted accurate payroll records; monitored and supervised staff.

● Inspected the property on a regular basis and scheduled improvements and repairs.

● Processed applications for apartments including pre-qualifications and selection.

● Verified invoices for accuracy and processed efficiently for payment.

● Performed job counseling and performance evaluations for all employees on site.

Assistant Property Manager March 2013 - Aug 2014

● Ran HUD Section 8 E.I.V. before move-in and after 90 day move-in.

● Processed appropriate lease documents, collected and entered 1st month rent and security deposit and all money received into Yardi.

● Performed related management functions with the daily operation of the property.

● Maintained a confidential filing system for all residents to improve efficiency.

● Assisted manager in working cohesively with vendors in the purchase of maintenance supplies.

● Adhered to company property management policies and procedures, codes, and regulations.

● Met with prospective residents, identified housing needs, interviewed to determine eligibility, and conducted home visits of all prospective residents; ran CoreLogic SafeRent Credit Report.

● Conducted move-in inspections of units to determine market readiness and implemented high quality standards of cleanliness and aesthetic appearance.

● Ensured the apartment was ready for the resident to move-in on an agreed date.

● Maintained work-order tracking and reporting system in Yardi.

● Maintained the waitlist and sent out all correspondence in connection with the waitlist.

Vesta Corporation; Washington, DC Oct 2011 - March 2013

Leasing Consultant

● Reported to the Property Manager; led all leasing, marketing, sales, and customer service.

● Maintained all confidential filing systems for all residents to improve record keeping.

TECHNOLOGIES & CERTIFICATIONS

Technologies: Yardi, CRM

Certifications: Certified Occupancy Specialist; Certified Manager of Senior Housing

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