Service Representative Care
Resume:
CAREER OBJECTIVE
Blends academic training in economics and business
administration with hands-on experience in sales and operations support to offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Known for providing best-in- class customer service and communications in a variety of business settings.
*********@*****.***
Jacksonville, Fl 32216
EXPERIENCE
Customer Service Representative
JUL 2021 - PRESENT Solera, Jacksonville, FL
Member Care Representative
JUN 2020 - JUL 2022 U.S. Legal ServicesU.S. Legal Services, Jacksonville, Fl Retention Specialist
JAN 2019 - JAN 2020 Comcast, Jacksonville, Fl
• Addressed customers courteously using suitable methods and problem-solving skills.
• Investigated and researched issues to determine root causes and appropriate resolution methods.
• Updated and maintained database with accurate customer information and timely data entry. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
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• Provided account information to customers and explained bill service policies and customer rights.
• Assisted with mentoring new employees during and after training.
• Developed and maintained reporting procedures for tracking the effectiveness of various programs Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately
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• Evaluated programs to determine necessary equipment and supplies and maintained inventory controls. Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to ful ll their reporting and business needs
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• Collecting data about customer service trends
• Recording and responding to customer complaints
GENESIS WELLS
C U S T O M E R S E R V I C E R E P R E S E N T A T I V E Enlisted Soldier
FEB 2016 - JUL 2018 United States Military, Hinesville, Ga Office Assistant Intern
JAN 2015 - JUL 2015 Mayors office, Jacksonville, Fl Office Assistant
JAN 2014 - MAR 2015 Philippian community Church, Jacksonville, FL
• Developing strategies to retain customers
• Measuring key performance metrics related to churn and retention efforts Communicated directly with clients to establish project parameters, wrote proposals for design work, analyzed competitor web sites, determined web site content, produced site maps for client approval, and communicated progress with client throughout length of project.
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Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.
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• Ensured that necessary employment termination paperwork was completed.
• Analyzed employment-related data and prepared required reports.
• Advised management on organizing, preparing and implementing recruiting and retention programs.
• Notified commanding officers of weapon malfunctions and damages.
• Performed surveillance and used target acquisition equipment to predict enemy movements.
• Inspected military tools and equipment and scheduled needed repairs to protect soldier safety.
• Performed reconnaissance and collected intelligence for special missions to improve combat strategies.
• Utilized jamming signals to disrupt enemy communications and prevent attacks.
• Assisted operations teams with repairing damaged or destroyed structures.
• Operated heavy machinery, power tools and firearms to achieve combat objectives.
• Enforced safety and security regulations during explosives operations.
• Organized office spaces to prevent equipment damage and accidents.
• Performed training tasks in various workplace positions according to company requirements.
• Assisted with creating campaign and project presentations for executives.
• Researched industry and competitor trends to maintain business relevance.
• Documented processes using Microsoft Word and Visio.
• Drafted important emails and business-wide announcements for supervisors.
• Conducted research and data collection, spearheading special assignments.
• Participated in team meetings, providing input and suggestions on organizational practices.
• Maintained composure in dealing with conditions of urgency and in pressure situations.
• Operated variety of standard office equipment to complete high-volume administrative projects.
• Mobilized office operations by sorting deliveries and ordering and organizing supplies.
• Composed letters and other correspondence, fostering external communications on behalf of leadership. EDUCATION
High School Diploma
Expected Graduation PRESENT William M. Raines High SchoolWilliam M. Raines High School SKILLS
• Attention to detail
• Adhere to metrics
• Communication
• Active listening
• Problem solving
• Negotiations
REFERENCES
References available upon request
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