Customer Service Warehouse Worker

TERISHA THOMAS

**** ****** **. ***.***, ROMULUS, Michigan, 48174, US • 405-***-**** • *************@*****.*** Professional who is conscientious and self-directed and excels at working quickly and independently. When managing multiple tasks at once and assisting customers, be professional and calm. Skilled Food Service team member with solid customer service background in customer service driven settings. Well-organized and efficient with passion for customer satisfaction. Skilled multitasker calm in handling simultaneous orders in fast-paced settings. First Aid/CPR

Supervision

Communications

Relationship development

Patient care

Menu memorization

Team management

Customer service

Problem resolution

MS Office

Team building

Food preparation

Organization

High School - 2007

Webster High School - Tulsa, OK

Fast Food Associate - October, 2022 to Present

McDonald's - Romulus, MI

Prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging. Processed payments and counted change to complete transactions. Promoted customer loyalty by efficiently handling food and service complaints. Kept the food preparation areas clean, sanitized, and well-organized. Assisted wait staff and other members of the team in completing tasks. Restocked condiments, beverages, and supplies while keeping the service areas clean. Warehouse Worker - June, 2022 to July, 2022

DTW9 Amazon Sort Center - Romulus, MI

Kept warehouse stations and equipment in good working order in accordance with OSHA requirements. Stood, sat, bended, and walked for long periods of time while manually transporting warehouse materials weighing up to 60 pounds and maintaining stamina.

Updated daily logs with regular shift activities as well as details about special incidents. Kept all documentation and records accurate and up-to-date with the most recent data to avoid errors in processing or delivery. Inspected packages and merchandise for damage and promptly notified vendors, including team lead and supervisor, of any issues, requesting replacements.

Professional Summary

Skills

Education

Work History

Keyholder - August, 2022 to October, 2022

Dollar General - Romulus, MI

Provided management with sales feedback in order to address concerns raised in sales reports. Was in charge of representing

Customer returns were accepted and processed by me. Emphasized customer service excellence by continuing to train front-line team members, resulting in a 40% increase in customer satisfaction. Was in charge of training and mentoring new employees. Was in charge of keeping the store clean and orderly. Restocked shelves by opening inventory boxes.

Counted registers, made deposits, and stored and filed all daily paperwork as I opened and closed the store [Number] times per week. Completed the procedures for opening and closing the store. Improved customer service by projecting a friendly and knowledgeable attitude. Rotated stock according to dates and protocols.

Handled cash, credit, debit, and check transactions. Caregiver - October, 2008 to Present

Homecare - henderson, NV

Made appointments for clients and accompanied them to them. Increased patient satisfaction by assisting people with personal tasks like dressing and walking. Supported daily living activities by assisting with hygiene, cooking, and household chores. Arranged transportation for patients and accompanied them to doctor's appointments or errands. Was in charge of daily activities and offered assistance when necessary. Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting. Contribute to a positive living environment in order to improve the quality of life of my clients. Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines. Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books.

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