Customer Service Shuttle Bus

Robert Johnson

Atlanta, GA

Email: ***************@*****.***

Phone: 678-***-**** Authorized to work in the US for any employer WORK EXPERIENCE

Security Supervisor

Allied Universal – Atlanta, GA July 2017 to Present

• Supervise 12 security officers.

• Complete weekly payroll.

• Followed all security and safety regulations

• Wrote logs and incident reports

• Monitored entrance and exit doors and access gates for the authorized entrance and departure of employees, guests and visitors

• Effectively recommended appropriate action during emergency situations Security Account Manager

Command Security– Atlanta, GA January 2017 to July 2017

• Managed 15 security officers

• Attended and participated in Amazon client meetings.

• Conducted loss prevention and investigations.

• Created weekly schedule and weekly payroll.

• Prepare employee and contractor badges utilizing computer software to grant access to facility,

• Filled in other positions when short on coverage.

• Provided great customer service to all employees. Customer Service Specialist

Little Giant Framers Market – Jonesboro/Decatur, GA November 2015 to December 2016

• Provided quality customer service experience.

• Addressed all customer inquiries and concerns, resolved issues with helpful solutions.

• Processed requests for refunds, third party payments and customer complaints.

• Provided petty cash to cashiers to for register use. Security Account Manager

U.S. Security Service – Atlanta, GA January 2010 to October 2015

• Managed 12 security officers

• Attended and participated in all client meetings.

• Created weekly schedule and compete weekly payroll.

• Prepare employee and contractor badges utilizing computer software to grant access to facility.

• Filled in other positions when short on coverage.

• Provided great customer service to all employees. Maintenance & Technical Engineer 2005 – 2009

The Georgian Terrace Hotel – Atlanta, GA

• Provided technical and maintenance services throughout a multiplex hotel to keep the hotel’s general equipment and systems in excellent condition.

• Performed preventive maintenance and necessary repairs and worked closely with any contractors.

• Assist hotel guests with any guest room maintenance issues (plumbing, electrical, painting, etc.) to include hotel guests and staff, condominium and office tenants.

• Approached all encounters with guests and team members in a friendly, service-oriented manner.

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Maintenance Engineer 1999-2004

Four Seasons Hotel – Atlanta, GA

• Provided day-to-day maintenance support to the hotel.

• Kept the hotel’s general equipment and systems in excellent condition.

• Perform preventative maintenance responsibilities on all guest rooms as assigned

• Maintain all mechanical items in guest rooms and public areas.

• Worked closely with the hotel’s front desk to quickly address service requests.

• Provided exceptional service to ensure smooth operations and a great customer experience.

• Work as a team to keep the back of house areas and equipment in safe, good working order. Auto Sales Representative

Carey Paul Ford – Decatur, GA 1996-1999

Toyota, Ford, Cadillac, and Nissan, Honda, and Chevrolet Dealerships – New Bern, NC 1991-1996

• Sold cars, trucks and vans for personal and commercial use.

• Met with customers to discuss their needs, participate in test drives, promote sale offers recommend options, start negotiation for purchase and close the sale.

• Provided exceptional customer service which led to successful career advancement in auto sales over an 8 year period.

Security Account Manager 1987-1990

Brooklyn Hospital contracted via City Security – Brooklyn, NY

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• Provided security coverage at the hospital entrance main desk.

• Transported specimens from the main to sister hospital, The Caledonia Hospital.

• Operated the hospital shuttle bus service for interns and staff living in a close radius to the hospital. EDUCATION

Attended the Brooklyn College - Brooklyn, NY 1986

Completed GED - Brooklyn, NY 1985

SKILLS

Supervision, Training, Leadership, Employee Screening and Onboarding, Administrative, Computer and Office Equipment skills, Basic Automotive Service & Technical skills, CPR Certification. Interpersonal and Communication skills, Self-Motivated, Results Driven, Team Player and Multi-Tasker

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