Customer Service Vice President

CURRICULUM VITAE

MENSAH EBENEZER

P.O.BOX *****

Mobile: +233-***-****-**

Email: ******.******@*****.***

PERSONAL DETAILS

Date of Birth: 17th October, 1988 Marital status: Married

Place of Birth: Accra Nationality: Ghanaian

Gender: Male Languages: (English, Efutu, Twi, and Ga)

Religion: Christianity

CAREER OBJECTIVES

A smart, result oriented, ambitious and self-motivated young man ready to work with your dynamic and quality-minded Business Organization, either local or foreign, or where there will be maximum utilization of potentials and skills for the mutual benefit of the organization and myself in achieving higher productivity and customer satisfaction.

SUMMARY OF ACADEMIC QUALIFICATIONS

UNIVERSITY COLLEGE OF AGRICULTURE AND ENVIRONMENTAL STUDIES – BUNSO (October 2021 – September 2022)

Certificate in Agriculture

Sustainable in Agriculture

CENTRAL UNIVERSITY (October 2007-May 2011)

Bachelor of Science (BSc)

Economics (Major)

Banking and Finance (Minor)

T.I AHAMEDIYYA SENIOR HIGH SCHOOL – POTSIN (2003-2006)

S.H.S Certificate

General Art

POSITION HELD:

Boy’s Assistant Prefect (2005-2006)

SRC Vice President (2005-2006)

President for the Scripture Union (2005-2006)

AWARD:

Distinguished moral and academic performance (November 2005)

PROGRAMS ATTENDED:

DUES young professionals – “ My world of work and investment” (August 2009)

CUESU (Central University Economic Student association) Career Development Conference (May 2010)

WORK EXPERIENCE

GHANA COCOA BOARD

QUALITY CONTROL COMPANY (QCC)

{October 2019 – Full time

Summary of Duties:

Receive and file application for grading and sealing of cocoa and other produce.

Conduct moisture content test with a moisture mates.

Conduct bean count using sensitive scales.

Issue purity or quality certificates for graded cocoa and cocoa waste to license buying or agents.

Cover stack for fumigated for suitability of storage with gas proof sheets.

Spray and fog storage sheds, containers ship holds, hotels, schools, etc.

Prepare weekly and monthly progress reports and returns.

NORTHERN EXPRESS GHANA LIMITED

( August 2017 – January 2018 )

ADMINISTRATIVE AND SALES

Summary of duties:

Welcome customers as they arrive and inquire into their choice of electronic goods.

Provide customers with information regarding product features and benefits.

Ascertain that products are neatly displayed in display units and have all corresponding information attached to them.

Pack electronic items in original packing and ensure that they are accompanied by receipt of payment and warrant on it by walking customer through the buying procedure by ensuring smooth payment processes.

Take stock periodically and inform my superior.

Do all administrative work by answering phone calls, filing, going to bank to make deposit, and responding to all quarries.

CHECKPOINT GHANA LIMITED

April 2013 – August 2016 (Scratch Card Department).

HEAD OF DELIVERY/ LOGISTICS

Summary of Duties:

To maintain a regular and a good relationship between the various telecommunication networks and the company.

To maintain and ensure a regular communication with the buyer (all the telecommunication) and the buying house.

Assist in verifying finished package job very well to eliminate mistakes before delivery.

Supervision of team members to ensure they do the right thing, packaging of scratched card job of every network to its appropriate shelf not to temper with the others.

Ensuring timely delivery of finished job of every network to the various warehouses.

Load and offload products and materials by hand or with basic material handling equipment like trolley.

Make labels to be attached to goods.

Provide customer service relationship.

Wrap goods.

Pack and unpack goods

Sort, crate and stack goods

Transport and distribute materials and goods

Take stock of inventory.

GHANA COCOA BOARD

COCOA MARKETING COMPANY

{April 2011 – July 2011} Internship (Shipping Department).

GHANA COCOA BOARD

COCOA MARKETING COMPANY

{ October 2011 – December 2012} National Service (Shipping Department)

Summary of Duties:

Prepare exchange control forms A2 to Bank of Ghana for approval.

Respond to queries in relation to shipping advice sent to buyers.

Checking of commercial invoice and submit for signature.

Calculating of insurance and freight for the cocoa beans.

Filed documents, make photo copies, and undertake every duty assigned to me by my superiors.

Assist some schedule officers in working of their document and sending them to the Bank of Ghana.

SPECIAL SKILLS

Determination to execute all assigned duties successfully and consistently on time.

Excellent written and communication skills.

Good sense of initiative and very dynamic approach to issues.

Excellent team player.

Disciplined to put corporate above personal interest.

PERSONAL QUALITIES/ COMPETENCES:

COMPUTER SKILLS

Excellent working knowledge on Microsoft Office (Word, Excel, Access, and power Point).

Excellent working knowledge of software installations.

Faire idea about the internet.

STRENGTHS:

Has a special blend of technical, interpersonal and communication skills.

Pays great attention to details or instruction.

Possess good persuasive and negotiation skills and a pleasant personality.

Team worker.

Work with little or no supervision.

HOBBIES:

Listen to music (Gospels and Reggae).

Playing of instrument (Piano and Bass Guitar).

Clean up exercise.

INTEREST:

Playing of volleyball.

Playing of ludo.

Playing of table tennis.

Playing of monopoly.

REFERENCES:

MR SAMUEL B.E.S. NKRUMAH

SHIPPING MANAGER

COCOA MARKETING COMPANY

Tel: +233-********* / +233-*********

Email: ****.*******@**************.***

MRS HILDA FOLIBA

PRODUCTION MANAGERESS

CHECKPOINT GHANA LIMITED

Tel: +233-*********

Email: *******@*****.***

MR JOSHUA YAMBOR

MANAGING DIRECTOR

NORTHERN EXPRESS GH LIMITED

Tel: +233-*********

Contact this candidate