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Customer Service Representative

Athens, GA, 30605
March 13, 2023

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Lisa Jenkins


Athens, GA 30605


• Dedicated Customer Service Representative with experience in Retail, Telemarketing (Call Center Environment) and Data Entry.

• Solid team player with proven skills in establishing rapport with clients.

• Motivated to maintain customer service satisfaction and contribute to company success.

• Articulate, enthusiastic and results-oriented.

• Quick learner that values constructive criticism with an outgoing personality. Authorized to work in the US for any employer

Work Experience

Lead Development Representative

Telenet Marketing Solutions - Athens, GA

September 2022 to December 2022

• TeleNet's team of passionate, committed and knowledgeable B2B marketing industry experts has created countless successful lead generation and human-touch lead nurturing strategies for many of the world's largest technology companies.

• Made Outbound calls directed towards potential leads.

• Developing appointment setting strategies that drive revenue.

• Tracking customer contact lists, explaining the benefits of utilizing our clients products and services.

• Performed timely and accurate entry of all calls, updated contact information, and leads generated.

• Contact prospective customers by both telephone and email.

• Market Research to develop warm leads.

• Vet lead list for warm and cold leads.

• Identify prospects that fit the target demographic. CSR - Customer Service Representative

Hallmark - Remote Georgia

2014 to 2018

Hallmark is a large supply chain that helps give voice to caring thoughts and emotions with tangible reminders of appreciation, celebration, belonging and love.

• Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Demonstrate excellent communication skills in resolving product and consumer concerns.

• Maintain knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Mentored new employees on procedures and policies to maximize team performance.

• Explained products and benefits

• Maintained up-to-date knowledge of customer accounts

• Inventoried stock

Personal Assistant/Companion

Home Health - Dalton, GA

1999 to 2013

A Home Health Aide provides primary personal care to clients who are unable to care for themselves or perform daily tasks on their own.

• Maintained clean and well-organized environment for client happiness and safety.

• Strategic planning to help improve the overall client experience and fostering loyalty.

• Supervised medication administration, personal hygiene, and other activities of daily living.

• Aided with mobility and independence for disabled individuals and continually monitored safety. Warper-Creeler Operator

Shaw Industries - Dalton, GA

July 2001 to January 2002

Shaw Industries Group, Inc. supplies carpet, resilient, hardwood, laminate, tile and stone, synthetic turf and other specialty products to residential and commercial markets worldwide.

• Creel with the correct number of packages to be put on section beam.

• Pulling yarn through tension bars and comb.

• Remove tubes from creel.

• Blow off warper.

• Be of assistance when machines are stopped off.

• Teamwork, collaboration, and adaptability to changing work environment and business needs. Customer Service Representative

Belk Department Store - Dalton, GA

April 1997 to February 1998

Belk is a large department store chain that sells merchandise to customers that meet their needs for fashion, selection, value, quality, and service.

• Demonstrated excellent communication skills in resolving product and consumer concerns.

• Assisted customers with making payments or establishing payment plans to bring accounts current.

• Set up and activated new customer accounts.

• Rolled out operational improvements and solutions to deliver top-notch customer service.

• Answered incoming calls, providing frontline customer assistance with product and service transactions.

• Explained products and benefits

• Maintained up-to-date knowledge of customer accounts. Education

Sophomore in Social Work

Dalton State College - Dalton, GA

2009 to 2011

High School Diploma

Northwest Whitfield High School - Tunnel Hill, GA

August 1993 to June 1997


• Communication

• Computer Proficiency

• Data entry clerk

• Time Management

• Customer Relationship Management

• Active Listening

• Problem Solving

• Telemarketing

• Task Prioritization

• Creative Thinking

• MicroSoft Office (10+ years)

Links Certifications and Licenses



ServSafe Manager


Work style: Reliability — Proficient

October 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Attention to detail — Proficient

January 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Warehouse safety — Proficient

October 2022

Using safe practices in a warehouse setting

Full results: Proficient

Sales skills — Highly Proficient

September 2022

Influencing and negotiating with customers

Full results: Highly Proficient

Case management & social work — Proficient

October 2022

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Customer service — Proficient

January 2023

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

January 2023

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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