Customer Service Representative
Resume:
Lisa Jenkins
REMOTE CUSTOMER SERVICE/CALL CENTER REPRESENTATIVE
Athens, GA 30605
*********@*****.***
• Dedicated Customer Service Representative with experience in Retail, Telemarketing (Call Center Environment) and Data Entry.
• Solid team player with proven skills in establishing rapport with clients.
• Motivated to maintain customer service satisfaction and contribute to company success.
• Articulate, enthusiastic and results-oriented.
• Quick learner that values constructive criticism with an outgoing personality. Authorized to work in the US for any employer
Work Experience
Lead Development Representative
Telenet Marketing Solutions - Athens, GA
September 2022 to December 2022
• TeleNet's team of passionate, committed and knowledgeable B2B marketing industry experts has created countless successful lead generation and human-touch lead nurturing strategies for many of the world's largest technology companies.
• Made Outbound calls directed towards potential leads.
• Developing appointment setting strategies that drive revenue.
• Tracking customer contact lists, explaining the benefits of utilizing our clients products and services.
• Performed timely and accurate entry of all calls, updated contact information, and leads generated.
• Contact prospective customers by both telephone and email.
• Market Research to develop warm leads.
• Vet lead list for warm and cold leads.
• Identify prospects that fit the target demographic. CSR - Customer Service Representative
Hallmark - Remote Georgia
2014 to 2018
Hallmark is a large supply chain that helps give voice to caring thoughts and emotions with tangible reminders of appreciation, celebration, belonging and love.
• Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrate excellent communication skills in resolving product and consumer concerns.
• Maintain knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Mentored new employees on procedures and policies to maximize team performance.
• Explained products and benefits
• Maintained up-to-date knowledge of customer accounts
• Inventoried stock
Personal Assistant/Companion
Home Health - Dalton, GA
1999 to 2013
A Home Health Aide provides primary personal care to clients who are unable to care for themselves or perform daily tasks on their own.
• Maintained clean and well-organized environment for client happiness and safety.
• Strategic planning to help improve the overall client experience and fostering loyalty.
• Supervised medication administration, personal hygiene, and other activities of daily living.
• Aided with mobility and independence for disabled individuals and continually monitored safety. Warper-Creeler Operator
Shaw Industries - Dalton, GA
July 2001 to January 2002
Shaw Industries Group, Inc. supplies carpet, resilient, hardwood, laminate, tile and stone, synthetic turf and other specialty products to residential and commercial markets worldwide.
• Creel with the correct number of packages to be put on section beam.
• Pulling yarn through tension bars and comb.
• Remove tubes from creel.
• Blow off warper.
• Be of assistance when machines are stopped off.
• Teamwork, collaboration, and adaptability to changing work environment and business needs. Customer Service Representative
Belk Department Store - Dalton, GA
April 1997 to February 1998
Belk is a large department store chain that sells merchandise to customers that meet their needs for fashion, selection, value, quality, and service.
• Demonstrated excellent communication skills in resolving product and consumer concerns.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Set up and activated new customer accounts.
• Rolled out operational improvements and solutions to deliver top-notch customer service.
• Answered incoming calls, providing frontline customer assistance with product and service transactions.
• Explained products and benefits
• Maintained up-to-date knowledge of customer accounts. Education
Sophomore in Social Work
Dalton State College - Dalton, GA
2009 to 2011
High School Diploma
Northwest Whitfield High School - Tunnel Hill, GA
August 1993 to June 1997
Skills
• Communication
• Computer Proficiency
• Data entry clerk
• Time Management
• Customer Relationship Management
• Active Listening
• Problem Solving
• Telemarketing
• Task Prioritization
• Creative Thinking
• MicroSoft Office (10+ years)
Links
https://www.facebook.com/LisaJenkinsHardin?mibextid=ZbWKwL https://www.linkedin.com/in/lisa-jenkins-hardin-3a9ba5ba?trk=contact-info Certifications and Licenses
ServSafe
OSHA
ServSafe Manager
Assessments
Work style: Reliability — Proficient
October 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Warehouse safety — Proficient
October 2022
Using safe practices in a warehouse setting
Full results: Proficient
Sales skills — Highly Proficient
September 2022
Influencing and negotiating with customers
Full results: Highly Proficient
Case management & social work — Proficient
October 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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