Denise Mai

Professional Summary

Gifted in working with stressed, confused and upset individuals in need of beneficial information and supportive guidance. Effective at operating within regulations and department guidelines to manage telephone calls, emails, and live chat. Committed to providing outstanding customer service and maintaining professionalism. Passionate in helping patients/clients achieve their goals. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability. Diligent Customer Service Representative bringing bringing remarkable skills in oral and written communication, active listening and problem-solving skills. Able to enhance customer experiences by employing service- oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Contact Information: 714-***-**** advvlp@r.postjobfree.com 18326 Avenida Apice Rancho Santa Fe, 92067 Education Work Experience

09/2020- 06/2024

Currently: Allied Health/Nursing

San Diego Miramar College - San Diego, CA

• Received Special Recognition Award

Presentation in Communications

09/2013- 07/2017 High School Diploma

Marina High School - Huntington Beach, CA

• Publicity Chair Member of Make-A-

Wish Club

• Communicated information for social

and school events

• Marketed fundraising events

Languages

• English (Native)

• Vietnamese (Understand and Speak

Only)

Front & Back Office Medical Spa Coordinator

Revive Medspa & Salon 10/202*-**-****

Carmel Valley, CA

• Maintained large responsibility in opening and closing duties

• Remained calm and efficient while multi-tasking high volumes of appointment scheduling and checked out patients through phone, live chat, and in person

(Liaised approximately 40-100s patients per day)

• Served as a friendly primary point of contact for members and guests checking in and recommended based on individual needs

• Informed patients on requirements and specifications on spa products and services

• Weekly inventory and stayed on top of office/medical supply orders

• Correctly updated patient to patient account info after each service

• Handled large sums of cash, card, and check payments responsibly and conscientiously

• Proficient in counting cash register and updating cash log throughout day

• Reliable in weekly bank deposits for Carmel Valley Location

• Consistently sold memberships and products throughout shift Wellness Coordinator

Hydration Room 08/2022- 10/2022

Encinitas/Orange County, CA

• Maximized program enrollment through effective sales experience, call back strategies, and increased membership purchases

• Multi tasked high volume of patient appointments through phone, live chat, and in person (approximately 20-50 patients per day)

• Educated patients on services and provided effective health and wellness solutions to patients to achieve goals

• Handled payment via credit card, cash, HSA, and FSA efficiently and responsibly

• Assisted nurses in busy environments: creating flushes, spiking and priming IV bags, and more

Customer Service/Coordinator/Sales Representative

ANOI INC. 12/2018 - 08/2022 // 12/2022-Current

Remote/Hybrid Occasionally

• Managed approximately 15-40 accounts/incoming calls, emails, live chats per day from clients

• Scheduled team meetings of 2-12 via Microsoft Teams

• Traveled to UAE (Dubai/Abu Dhabi) 1-3 times a year for international recruitment, investment, and educational meetings to increase clients/capital/information on services.

• Helped clients by approaching conversations with a positive attitude with empathy to resolve any issues

• Built long-term, loyal client relations by providing top-notch service and detailed order, account and service information

• Updated and organized accurate and current client information databases to handle client concerns/questions effectively

Skills

• Technical and in Person Support

• Account Management

• Professional Communication

Demeanor

• Multi-line Phone Talent

• Creative Empathetic Problem

Solving

• Stocking and Assisting Medical

Supplies/Equipment

Certifications

08/2022 HIPAA- Privacy Rule for Covered

Entities

Experienced Software

1. Booker 2. Kareo 3. Zenoti 4. Reachify

5. ALLE 6. ASPIRE 7. Evolus 8. Groupon

9. Zendesk 10. Microsoft Teams

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